Wilf
Slouching towards Billingham
Yes, that sounds about right from my very long ago experience of being a poll clerk. Actually, not sure if I was even a poll clerk, think I was the assistant.contact the council - they can re-issue postal voting pack as late as 5pm on election day.
from my (some time ago) experience as a poll clerk, i think there is some special procedure for someone turning up on the day who's listed as having had a postal vote but wants to vote - think it involves putting ballot paper in to a special envelope and reporting the circumstances to the returning officer, or something (from my perspective, the process would have been 'get the presiding officer involved quick')