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Crap, unreliable parcel delivery/courier companies - feel free to vent here

could you tell us what law we'd be breaking if we did nothing when something we didn't order is mistakenly delivered to us?
Goods received in error still belong to the trader, and if you don't make reasonable efforts to get them returned then you can be liable to civil remedies, which is a ballache.

If they are sent to you intentionally, but are unsolicited, then under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can keep them and don't have to pay anything.
 
Goods received in error still belong to the trader, and if you don't make reasonable efforts to get them returned then you can be liable to civil remedies, which is a ballache.
But presumably the trader / delivery company would be likely to make a reasonable effort to pick them up before they resorted to civil remedies?
 
But presumably the trader / delivery company would be likely to make a reasonable effort to pick them up before they resorted to civil remedies?
Which is why immediately heading down the flog-it-on-eBay route isn't advisable!
 
could you tell us what law we'd be breaking if we did nothing when something we didn't order is mistakenly delivered to us?
If it’s sent you to unsolicited then you can keep it, but evidently if it’s clearly not intended for you and has been delivered incorrectly then you have to make reasonable efforts to return it. I don’t know which specific legislation, but guess it’s along the same lines of theft by finding.
 
my bf person (who doesn't wake up till noon :snarl:) reckons i could have kept it no problem.
"if they didn't provide any way to return it, it's yours. And Ian will be able to get another one sent to him (I happen to know this bit of law quite well because it was one of the earlier chapters of a book that was in a house we stayed in for a very boring holiday as a child)." but maybe he's wrong and or it was an old book.
 
my bf person (who doesn't wake up till noon :snarl:) reckons i could have kept it no problem.
"if they didn't provide any way to return it, it's yours. And Ian will be able to get another one sent to him (I happen to know this bit of law quite well because it was one of the earlier chapters of a book that was in a house we stayed in for a very boring holiday as a child)." but maybe he's wrong or it was an old book.
Reminds me of an issue my ex had. She foolishly got an Apple watch delivered to our former house, after it had been sold (top tip here - update your address on your Apple ID, easily forgotten) and then she accused me of stealing it as apparently it had been signed for. Kept telling me via voicemail and email she was going to the police via Apple etc. I suspect she perhaps needed a crime reference number.

I hadn’t stolen it as I never had possession of the wretched watch. I told the bloke who bought the house to keep hold of it; hand it over to her if she turned up.
 
it's kind of interesting, in the abstract / legal way, who does this thing belong to right now. But on a practical level boring as hell, waiting for dpd to collect a thing is even worse than waiting for them to bring one.
 
Cunting Royal bastard Mail. All fucking day I've waited in for this bloody delivery. No shower, no nap, no going out to look for vinyl, no nice lunch out. My fucking birthday weekend and today has been an utter write off thanks to Postman Pat. And whatever it is is perishable so I look forward to a deceased stinking something arriving next week when I'm guessing I'll have another full day wait for that to happen and another day for the bastard fucking replacement.
 
my bf person (who doesn't wake up till noon :snarl:) reckons i could have kept it no problem.
"if they didn't provide any way to return it, it's yours. And Ian will be able to get another one sent to him (I happen to know this bit of law quite well because it was one of the earlier chapters of a book that was in a house we stayed in for a very boring holiday as a child)." but maybe he's wrong and or it was an old book.
If it wasn't an auld book then then it is now unless your bf person is still a child
 
My Postman, rather than walk up next doors path, down to my gate and down my path, this week, decided to throw himself sort of backwards over the privetts in between my house and next doors, and sank down through the privetts and ended up head down on my lawn and legs in the air. I watched him do it. He has ruined the privetts.
 
my bf person (who doesn't wake up till noon :snarl:) reckons i could have kept it no problem.
"if they didn't provide any way to return it, it's yours. And Ian will be able to get another one sent to him (I happen to know this bit of law quite well because it was one of the earlier chapters of a book that was in a house we stayed in for a very boring holiday as a child)." but maybe he's wrong and or it was an old book.

Noon? :eek: He's an early riser then? :D

(I wake at the back of 9 usually, but stay in the warmth with the Chromebook until 12ish.)
 
I've literally just had a parcel delivered back to me from one of our customers and the whole box is wrapped in plastic wrap to keep it together. Item inside has been smashed. :mad::(
I take it your firm will be using a different courier firm now...?

I used to make a point of telling companies whose couriers were shit that I would not use them while they continued to use the same firm. I don't think it ever made any difference, except that I had to find another supplier.
 
Everything else we've sent has been fine. This parcel went missing and so we sent a new item to the customer. Two weeks later the lost parcel turned up! It was intact when it left them and so the damage has been done on its way to us. We only have a little Etsy shop - going to have to price things up and see if it's worth our while.
 
Cunting Royal bastard Mail. All fucking day I've waited in for this bloody delivery. No shower, no nap, no going out to look for vinyl, no nice lunch out. My fucking birthday weekend and today has been an utter write off thanks to Postman Pat. And whatever it is is perishable so I look forward to a deceased stinking something arriving next week when I'm guessing I'll have another full day wait for that to happen and another day for the bastard fucking replacement.
It was an afternoon tea kit. I opened the door and the postman shoved it into my hand without a word and disappeared before I could look up. Kinda takes the magic out of a birthday gift when it's messed up your weekend.
 
I recently lodged a query with Hermes after a parcel sat in their hub for a while week with no updates. As if by magic it appeared within 24 hours of my asking if they'd lost it, at 8.45 this morning.

So my top tip is contact customer services - not the chatbot- and lodge an enquiry asking if they have lost the parcel.
 
DPD have outdone themselves. They have just sent a message saying my parcel will be delivered on Sunday instead of today, despite sitting opposite the flat for a while earlier and being told I was the next delivery.

Except it won't be delivered to me, it will be delivered to some random parcel collect shop in some part of Govan I don't think I've ever been to.

For. Fuck's. SAKE
 
Can I just put in a quick shout out for DHL, who said they'd deliver something on the 29th, put it forward unexpectedly to "end of day 28th", did not deliver it then, after waiting in til about 6 I rescheduled it to be sent to a locker as I clearly couldn't rely on them at all, and now for the last couple of days it's been "The shipment has missed the delivery cycle and will be scheduled for the next available delivery cycle". Pardon?

DHL have been awful every time I've had to use them.
 
Can I just put in a quick shout out for DHL, who said they'd deliver something on the 29th, put it forward unexpectedly to "end of day 28th", did not deliver it then, after waiting in til about 6 I rescheduled it to be sent to a locker as I clearly couldn't rely on them at all, and now for the last couple of days it's been "The shipment has missed the delivery cycle and will be scheduled for the next available delivery cycle". Pardon?

DHL have been awful every time I've had to use them.
Yeah, I find they do random shit at random times and if they say X date for delivery it's invariably not X date when/if it finally arrives.

Solidarity fistbump.
 
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