SheilaNaGig
Break requested
He had to take time out of his busy schedule to write a letter of complaint and post about it on the internet. It's not unreasonable to expect all rail staff to have memorised all the nuances of the ticket restrictions
I suspect that that’s a part of the indignation here: I suspect that Bungle73 feels that staff who’s job it is to help travellers with their tickets ought to know every single detail and all the minutiae of those tickets. After all, he does, so why is it such an effort for others.
As for me, I’m always astonished and delighted when I ask a platform guard which train I need and they actually know it without looking it up!
Not everyone has the prodigious memory skills and sense of involvement that Bungle does when it comes to trains and timetables. I can’t even remember details of my own - albeit irregular - journeys. And even if some employees can and do have these skills, it’s not possible for the train companies to ensure that all their employee staff do. Can you imagine if they only employed folk with encyclopaedic understanding of the railways?