SpookyFrank - what was the outcome with your GF's story? Any reasonable explanation?
Well after she'd spent four days outside the gate the people she should have been working finally sorted her a ticket, because they needed replacements for three of their volunteers who had gone home sick. It seems these dropouts were victims of their own overindulgence before the festival even started properly, and unlike Mrs Frank they had never volunteered with this organisation in the past.
This lot go to glastonbury every year, and the idea is the people who work for them at more boring events throughout the year get to go to glastonbury with them. There's always a big queue of people wanting to work at glasto with them because you can get a free ticket without paying a deposit. They use this as a carrot-and-stick to get volunteers for other events, and Mrs Frank thought she'd be near the front of the queue having given up several weeks to work for them (for free) last summer. Instead Mrs Frank was put on the 'reserve list' and three people who hadn't volunteered before but who are mates of the bloke in charge got in ahead of her.
Long story short after the main crew had left for glastonbury they phoned Mrs Frank up and told her that through some blag we won't go into here, they had managed to secure her a free ticket. Mrs F packs her shit and sorts out a lift with a car-sharing scheme for later that day. Several hours later they phone up and tell her they haven't got a ticket for her after all, by which time she's already on route.
During Mrs Frank's time outside the gate nobody from this company came to talk to her, and they even denied all knowledge of her when security phoned them to check her story. They knew she had no money for food or transport home, and still they left her to rot. She only surivived thanks to the generosity of some total strangers at the oxfam stewards' camp. It turned out later that these clowns had left another volunteer stranded outside a different gate in much the same position.
As for naming and shaming, I know the main bloke from this organisation and I'm going to confront him about this, remind him that his livelihood depends on volunteers and that their welfare should be his primary concern, and invite him to make some kind of recompense to Mrs F for her ordeal. Until I've done so I'm reluctant to name names, just as I was when Mrs Frank had actually got into the festival and was working with them.