Coveting an Artemide tolomeo mega floor lamp, a beautiful bit of mechanical engineering. Pricey at around £450 but might be doable with this months extra overtime
What a drama. The ones on Ebay for £250 are Chinese fakes so I decided against those. I found a website
www.findalight.com doing them for £350. No shop, seems they just order them direct from the manufacturer so can charge less. Ordered and paid for it 9th March via Paypal. Delivery was stated as 2-4 weeks.
After 4 1/2 weeks they still hadn't changed the status on my account on their site from 'new', but finally answered my emails. They reckoned it would arrive the following Tuesday from the factory in Italy. It didn't, so I emailed them again. A very polite lady rang me up to tell me I didn't need to worry, just a delay from the manufacturer.
It didn't turn up. Paypal require any claim to be made with 45 days of payment, so I made sure I raised one just in case to protect my money. Incredibly, the vendor then sent me a very snotty email saying how disappointed they were with me. At this point it became clear customer service was not their strong point.
Eventually last week they told me it had arrived and I'd have it that week. Received the tracking info and delivery set for Friday 20th April. On the day I got two tracking numbers, one for the base, another for the body of the lamp. They then emailed me to tell me the factory sent the wrong lampshade, but the manufacturer (Artemide) have one at their London office and would send it direct.
The shade and the body arrived Friday, but the base got sent by Parcelforce to the wrong depot, who returned it to the central hub in Coventry. The base finally got delivered yesterday. I received a peeved message from the vendor telling me to mark the Paypal dispute as delivered so that they can get their money. I unpack it all and put the thing together and discover that the lamp shade is damaged, so when you turn it on it has a number of large dark blemishes on it. I imagine it's something they'd already had returned as faulty, but just tried to palm me off with it as they retail at £100.
I've now requested a replacement shade from the vendor and emailed them photos of the damage, but haven't heard anything back from them. The Paypal dispute says if I don't progress the dispute to a claim by 9:55am on Monday 1st May the seller will automatically win the dispute and my money will be lost.
So now whether they tell me they're going to replace it or not I have to make a claim against them by Monday morning if the new shade hasn't been delivered by then.