Crap, unreliable parcel delivery/courier companies - feel free to vent here

[NoXion]

Emailing the CEO worked and I got all of my parcels on Sunday night, plus an email from one of his assistants looking to help.

It seems my regular person went on holiday and they didn't cover the route at the depot.

While it's good that you got a positive response by emailing the CEO, it feels like a failure of corporate management that you had to go that up far to get a resolution, especially for a company that positions itself as big enough to operate on at least a national scale. It really shouldn't be the CEO's job to sort this kind of stuff out, where the fuck is the customer services department?!

When I was chasing up my last Evri delivery, there was no option to talk to a human being at all. It was either a completely automated phone line, or a chat bot. Neither of which tells you anything that isn't already stated on the tracking page. It's in stark contrast to how the company I work for operates, where we field enquiries from customers all the time, and even I as a non customer-facing employee have a part to play in providing resolutions.

 

[Cerv]

My parcel has been with Evri since 30/12. I contacted the seller for a replacement but it’s out of stock and they wouldn’t chase Evri so I’m having to. Obviously that brings its own challenge.
Fucking hate Evri. I’ve never had any issue with DPD or UPS, sending or receiving.

You have a contract with the retailer; they have a contract with the courier not you.

You can tell them it’s their job to sort out not yours, and you’ll be going to credit card company for a refund if they try to fob you off like that.

 

[Looby]

You have a contract with the retailer; they have a contract with the courier not you.

You can tell them it’s their job to sort out not yours, and you’ll be going to credit card company for a refund if they try to fob you off like that.

Yeah I know but at least way I have a small chance of getting the item. The seller will just cancel and refund. I’ve raised a case with Evri.

 

[existentialist]

hmmm ...

Evri says sorry for UK parcel delivery delays

The firm, formerly known as Hermes, says staff shortages, Royal Mail strikes and bad weather have caused disruption.

www.bbc.co.uk

yeah, right

Reputation management. No more, no less.

 

[existentialist]

While it's good that you got a positive response by emailing the CEO, it feels like a failure of corporate management that you had to go that up far to get a resolution, especially for a company that positions itself as big enough to operate on at least a national scale. It really shouldn't be the CEO's job to sort this kind of stuff out, where the fuck is the customer services department?!

When I was chasing up my last Evri delivery, there was no option to talk to a human being at all. It was either a completely automated phone line, or a chat bot. Neither of which tells you anything that isn't already stated on the tracking page. It's in stark contrast to how the company I work for operates, where we field enquiries from customers all the time, and even I as a non customer-facing employee have a part to play in providing resolutions.

I remember doing their robot chat line thing once, and you couldn't come up with a better way of making the annoyance at their useless service even WORSE. It was a nightmare - people with poor English just continually trying to go around in circles and offload the problem onto the vendor.

 

[_Russ_]

My local Hermes/Evri delivererer is Lovely girl and works like fuck for probably next to nothing, its just a shit company that doesnt give a fuck who they sub-contract out at local level so if your unlucky your local delivererer has the same level of giveafuckness as the people who hired him/her/it

 

[Louis MacNeice]

Its a German company, they hate us

So is Royal Mail.

Cheers - Louis MacNeice

 

[equationgirl]

So is Royal Mail.

Cheers - Louis MacNeice

I see a variety of postal workers depending on who gets the parcels, the regular postie is dour and a union man (which I support) and from what I can tell refuses to deliver anything over standard letter box sized items.

I prefer him to the relief postie I got this past week because he yelled at me that he couldn't open the front door to the close. I pointed out it wasn't my fault if he didn't push it when the door buzzed.

Otherwise I tend to see two parcels people who are both very pleasant.

 

[AnnO'Neemus]

My parcel has been with Evri since 30/12. I contacted the seller for a replacement but it’s out of stock and they wouldn’t chase Evri so I’m having to. Obviously that brings its own challenge.
Fucking hate Evri. I’ve never had any issue with DPD or UPS, sending or receiving.

You can find the CEO's details via this non-official Twitter account and also find out which retailers use Evri for future reference.

https://twitter.com/EVRi_Delivery

 

[AnnO'Neemus]

I was tempted to buy a dress from Boden, reduced in the sale, but then I saw that they use Evri.

I've bought some text books that I need for a course from a small specialist book retailer and am keeping my fingers crossed that they don't use Evri and I get them before my course starts on 1 February.

 

[_Russ_]

So is Royal Mail

Nope, Company is UK Based, biggest shareholder (25%) a Czech Billionaire

 

[Louis MacNeice]

Nope, Company is UK Based, biggest shareholder (25%) a Czech Billionaire

Oops!

I must have been thinking of GLS which started life as a German parcels company and is now part of the International Distribution Services group which includes Royal Mail and Parcelforce.

Apologies for getting things sort of back to front.

Cheers - Louis MacNeice

 

[cupid_stunt]

I've never had a problem with DPD before, and in fact this problem was caused by the sender, but I am angry with DPD being so fucking inflexible in trying to resolve it, and thus making life easier for all parties.

The idiot sender didn't give them my details, so I never received the usual text confirming a one hour delivery window, and they tried to deliver on Friday when I was out, so 12 heavy boxes are sitting in their local depot ready to go out on a van today, not to me, but to a local Co-op store that's one of their pick-up points.

It's just impossible to park near the store during the daytime and that store has no rear service road, making it hard for their driver to deliver 12 bloody heavy boxes, and also a pain in the arse for both the Co-op and me, I am sure the delivery driver would much rather back onto my drive and we can stick them straight in the garage instead of the madness involved in dropping off at the Co-op, but DPD customer services say there's no way to re-arrange delivery now.

I asked if I could speak to the depot direct, as this simple request could seriously help their poor driver, but no, they can't transfer me nor give me their direct number, which google is also holding back on, it's a right pain in the arse.

 

[Chz]

Contacted Evri to tell them that my postcode is not for #24 blahblah Road, it is for Foobar Court on blahblah Road, containing many flats of which mine is #24, and their postcode index is wrong. So I corrected the address, at which point Evri told me that I was wrong and they were going to go ahead and deliver it to the wrong address.

Still fighting over it. The Ebay seller gave in and sent another one via Royal Mail this time. I offered to Paypal them some funds to cover going above and beyond (because I don't think couriers being shit is their problem as they're not a high-volume user who should know better).

 

[bmd]

Mine leaves it with my neighbours but doesn't ever leave me a card to tell me which one. Hilario.

 

[belboid]

Beer52 update. My Pennsylvania box finally arrived. Hurrah! Except there are quite a few in this box which aren’t very nice.

The latest order was dispatched the same day, but they hadn’t had a chance to update my courier preferences, so it was sent by Evri again.

Guess what’s happened to that one.

 

[StoneRoad]

Some stuff for work was supposed to have been delivered "to a neighbour" middle of last week, according to the "tracking".

I've checked the neighbours at home [because of the "mis-delivery" trend between here & workshop] including the nearest farm ...
... not there.
So I went all around the workshop site asking if anyone had our parcel.
... nope, not there, either. [tbh, leaving with any of them usually results in someone coming across the yard as soon as they see someone's in]

Getting frustrated, sender is not someone we use that frequently, but they are one of a number of specialists we deal with.
They say they can't find out anything either, but they won't confirm or deny who the courier was.
Hopefully, they'll remake & resend, using someone else if the original hasn't turned up "soon" ...

 

[existentialist]

Beer52 update. My Pennsylvania box finally arrived. Hurrah! Except there are quite a few in this box which aren’t very nice.

The latest order was dispatched the same day, but they hadn’t had a chance to update my courier preferences, so it was sent by Evri again.

Guess what’s happened to that one.

I'm just astonished that Evri has been able to carry (if not deliver) a box full of glassware without smashing at least half of it.

 

[Looby]

You can find the CEO's details via this non-official Twitter account and also find out which retailers use Evri for future reference.

https://twitter.com/EVRi_Delivery

I shop way too much to avoid all companies that use Evri!
I will stop using them to send stuff I sell for a bit.

I contacted Evri about my missing parcel and was told it was lost. I hadn’t got around to cancelling it and the parcel arrived today!

 

[equationgirl]

One final parcel got held back over Christmas and limped into the depot at the weekend. Where it has sat ever since. I spoke to the driver when he dropped off something this evening, he suspects there's another backlog building at the depot, and he expects to get it assigned over the next day or too.

The UPS delivery guy asked to leave a parcel for my neighbour this morning, which I duly took in. He then helpfully put the sorry you were out card through my letterbox...epic.

Gave neighbour the parcel when she came back from uni a bit later.

 

[Elpenor]

Ordered a tv today, turns it’s coming via Yodel

Perhaps I should have opted to collect it from the store but it’s done now

 

[bmd]

Beer52 update. My Pennsylvania box finally arrived. Hurrah! Except there are quite a few in this box which aren’t very nice.

The latest order was dispatched the same day, but they hadn’t had a chance to update my courier preferences, so it was sent by Evri again.

Guess what’s happened to that one.

Was it delivered promptly the next day with everything in pristine condition by a well paid and rested driver who gave you a cheery halloo after waiting patiently for you to answer your door and then wished you a fine day and returned to their van to complete the rest of their reasonably timed run?

 

[DaveCinzano]

Was it delivered promptly the next day with everything in pristine condition by a well paid and rested driver who gave you a cheery halloo after waiting patiently for you to answer your door and then wished you a fine day and returned to their van to complete the rest of their reasonably timed run?

Dream thread is thattaway>>>>

 

[Dr. Furface]

Royal Mail left us a 'sorry you were out' card Saturday afternoon - except we were in, and there's nothing wrong with our door bell. Obviously just couldn't be arsed.
I arranged a re-delivery for yesterday - I checked on the website tracker around noon and it said delivery missed because nobody at home. Except there was. Then our regular postwoman shows up with it a couple of hours later!

 

[cupid_stunt]

I've never had a problem with DPD before, and in fact this problem was caused by the sender, but I am angry with DPD being so fucking inflexible in trying to resolve it, and thus making life easier for all parties.

The idiot sender didn't give them my details, so I never received the usual text confirming a one hour delivery window, and they tried to deliver on Friday when I was out, so 12 heavy boxes are sitting in their local depot ready to go out on a van today, not to me, but to a local Co-op store that's one of their pick-up points.

It's just impossible to park near the store during the daytime and that store has no rear service road, making it hard for their driver to deliver 12 bloody heavy boxes, and also a pain in the arse for both the Co-op and me, I am sure the delivery driver would much rather back onto my drive and we can stick them straight in the garage instead of the madness involved in dropping off at the Co-op, but DPD customer services say there's no way to re-arrange delivery now.

I asked if I could speak to the depot direct, as this simple request could seriously help their poor driver, but no, they can't transfer me nor give me their direct number, which google is also holding back on, it's a right pain in the arse.

They went ahead and delivered it to the Co-op late yesterday afternoon, I decided to go down around 8am today, a gap between some people from the flats above the shops going to work, and staff arriving to open the other shops, and there was actually a few parking spaces free, so I managed to park right outside.

It's only about 1 mile from me, but by the time I had de-iced my van, battled the traffic, got loaded, battled the traffic back, and unloaded, it took just over an hour.

 

[oryx]

Sort of relates to parcels, but I found this interesting:

Royal Mail accused of prioritising parcels over letters

The postal service is accused of breaching its legal obligations, but the firm denies it is doing so.

www.bbc.co.uk

 

[AnnO'Neemus]

Even a consumer journalist from the Guardian struggled to contact Evri and had to resort to doing so through their press office, as a result of which she managed to get a contract phone number for them. But apparently that comes with its own issues as the are problems with the voice recognition in its phone system.

Anyway, Evri's phone number is:

0330 808 5456

Evri’s phone number is even harder to find than my parcel

It takes real detective work to track down a way to contact the courier after an order fails to turn up

www.theguardian.com

 

[NoXion]

Even a consumer journalist from the Guardian struggled to contact Evri and had to resort to doing so through their press office, as a result of which she managed to get a contract phone number for them. But apparently that comes with its own issues as the are problems with the voice recognition in its phone system.

Anyway, Evri's phone number is:

0330 808 5456

Evri’s phone number is even harder to find than my parcel

It takes real detective work to track down a way to contact the courier after an order fails to turn up

www.theguardian.com

I tried that exact phone number when I was chasing up the last package I had delivered by Evri. It's absolute garbage. There's no option to talk to a human being, and the robot voice doesn't tell you anything that isn't already on the tracking page. To add insult to injury, the stupid robot starts having trouble understanding you if the line is crap or if the inherently annoying nature of the whole dog and pony show starts showing up in your voice. I wonder how people with strongly atypical accents cope.

 

[AnnO'Neemus]

Contact EVRi CEO:
:
Martin De Lange.
Mob: 07919304640
[email protected]

 

[Louis MacNeice]

Sort of relates to parcels, but I found this interesting:

Royal Mail accused of prioritising parcels over letters

The postal service is accused of breaching its legal obligations, but the firm denies it is doing so.

www.bbc.co.uk

Thompson lied through his teeth about this. It went on in the run up to Christmas and it continues now, including in my workplace as of yesterday. Managers will give verbal instructions to prioritise packets - especially tracked items - but normally refuse to put anything in writing. Given that there are examples of this happening across the UK, it points to it being a systematic top down approach.

Thompson also lied about Personal Dgital Assistants (handheld pdas) being used to monitor and call for speed ups in work rates. Unfortunately for him he has tweeted about this practice in the past, so the evidence is out there. Also Unfortunately for him he has a bit of visible twitch or tic when he's lying; it got worse as his appearance before the select committee went on.

Pointing out the dishonesty of the Royal Mail CEO isn't a matter of poking fun at him. The point is how on earth can our union leadership be expected to negotiate in good faith with such a proven and brazen liar. Of what worth is an agreement with someone who is willing to say that black is white? It all sounds horribly familiar, given our recent political history, but it's worth saying nonetheless.

Diatribe over - Louis MacNeice