Crap, unreliable parcel delivery/courier companies - feel free to vent here

[farmerbarleymow]

I've emailed the retailer using their provided customer service email address plus used the feedback link in the DPD email. Not heard back yet ...

I admit I only e-mailed them asking for the delivery fee back on the off chance they'd do it - didn't really expect them to, so was surprised at how quickly they responded. Always worth a try.

I tried to send a message to DPD after the initial failed delivery via their app, but the cheeky buggers just disconnected the chat.

 

[cupid_stunt]

Same here - they're usually one of the better ones in my experience.

The sender in my case did claim they gave DPD my phone number, but I could tell from his tone that he was telling porkies, and the next time he called me to check my number, he had googled my business to get it, as my details were not on his system, case closed!

I suspect in the case of DPD it's normally the sender that has fucked up rather than DPD.

 

[seeformiles]

Where I work, we use UPS for sending out orders and they’re pretty decent in the main. In 2 years they have only lost 2 parcels and have promptly paid compensation with no quibbling. Occasionally for certain destinations (usually Highlands and Islands) the UPS price is ridiculously high so we’ve used EVRI and have had no problems so far - even though I’ve been braced for the worst.

I appreciate that this is a business scenario with long term contracts so maybe the service is different than it would be for a private individuals.

 

[lazythursday]

Lots of people locally complaining about DPD recently, and I've had a couple of missed deliveries. They were great, but appear to be busy destroying that reputation. The good thing about DPD is you can easily divert to a pick up point, which is far more reliable. Evri won't let you do that unless they've already pretended to deliver three times and stored your item in the back of a warehouse for at least ten days.

 

[newme]

Lots of people locally complaining about DPD recently, and I've had a couple of missed deliveries. They were great, but appear to be busy destroying that reputation. The good thing about DPD is you can easily divert to a pick up point, which is far more reliable. Evri won't let you do that unless they've already pretended to deliver three times and stored your item in the back of a warehouse for at least ten days.

DPD always deliver here, however they also have entirely stopped knocking too, so everything gets dumped on the mat and left. Due to working from home someone is here literally all the time yet I now have to rely on the dog to find out if something arrived. If you put no safe place then they seem to not bother half the time.

 

[kenny g]

DPD always deliver here, however they also have entirely stopped knocking too, so everything gets dumped on the mat and left. Due to working from home someone is here literally all the time yet I now have to rely on the dog to find out if something arrived. If you put no safe place then they seem to not bother half the time.

My local DPD driver seems to be replicating the Dukes of Hazard in his all electric.

Complete maniac acceleration and rapid three point turns a plenty.

Came across him three times on different streets this morning giving the impression he was attempting to shake off pursuing surveillance teams. Presumably my friendly visage reappearing re-enforced his amphetamine fueled delusions.

I would be astonished if in his heightened state he is capable of slowing down enough for a door knock let alone a secretion in a "safe place".

 

[newme]

My local DPD driver seems to be replicating the Dukes of Hazard in his all electric.

Complete maniac acceleration and rapid three point turns a plenty.

Came across him three times on different streets this morning giving the impression he was attempting to shake off pursuing surveillance teams. Presumably my friendly visage reappearing re-enforced his amphetamine fueled delusions.

I would be astonished if in his heightened state he is capable of slowing down enough for a door knock let alone a secretion in a "safe place".

We have a similar local idiot on our road, its a 20 so of course thats a challenge. They fly about silently and then can't park, frequently nick reserved spots and twice now a car parked opposite that space has been hit. Some black SUV thing, first it was a Porsche, now it appears to be a Celica, that I know they have been doing up for a few years.....

 

[platinumsage]

eBuyer have fucked off Evri due to complaints and gone with a premium delivery company:

 

[StoneRoad]

I mentioned elsewhere the utter palaver I had had concerning the delivery of a specialized item - was over a week late, and I ended up hassling the courier myself to re-arrange the last couple of delivery attempts. Didn't succeed in getting the delivery fee refunded, sadly.

Subsequently I made an order to a major competitor of the above supplier - that arrived earlier than expected, and as a bonus, undamaged !

 

[farmerbarleymow]

I would be astonished if in his heightened state he is capable of slowing down enough for a door knock let alone a secretion in a "safe place".

Is that a euphemism?

 

[DaveCinzano]

My local DPD driver seems to be replicating the Dukes of Hazard in his all electric.

Complete maniac acceleration and rapid three point turns a plenty.

Came across him three times on different streets this morning giving the impression he was attempting to shake off pursuing surveillance teams. Presumably my friendly visage reappearing re-enforced his amphetamine fueled delusions.

I would be astonished if in his heightened state he is capable of slowing down enough for a door knock let alone a secretion in a "safe place".

 

[Louis MacNeice]

The latest Royal Mail wheeze is to hold back parcels which haven't been delivered on the day they entered the delivery office, as they have already 'failed' and therefore can't get any worse as far as auditing the universal service obligation is concerned.

Practically this means that on Sat 12th August I was delivering parcels which should have gone out on August 4th, and that was only because I choose to do so rather than wait for casuals or volunteers to do it on some unspecified Sunday in the future.

Cheers - Louis MacNeice

p.s. I have of course been upfront with my customers about what is going on, including being very clear that it is caused by chronic under staffing.

 

[not a trot]

The latest Royal Mail wheeze is to hold back parcels which haven't been delivered on the day they entered the delivery office, as they have already 'failed' and therefore can't get any worse as far as auditing the universal service obligation is concerned.

Practically this means that on Sat 12th August I was delivering parcels which should have gone out on August 4th, and that was only because I choose to do so rather than wait for casuals or volunteers to do it on some unspecified Sunday in the future.

Cheers - Louis MacNeice

p.s. I have of course been upfront with my customers about what is going on, including being very clear that it is caused by chronic under staffing.

Ordinary post round these parts is now a joke. Once a fortnight if we are lucky.

 

[oryx]

Ordinary post round these parts is now a joke. Once a fortnight if we are lucky.

Not quite as bad near us, but we're getting larger bundles once or twice a week.

 

[newme]

Whoever was supposed to deliver my nhs letters and failed. Also whoever delivered someone else's nhs letters to me repeatedly.

 

[StoneRoad]

A more than couple of times in the past month we've had stuff - post & parcels - delivered to home rather than the workshop [& vikiverki].
Applies to both Royal Mail / ParcelForce and "normal couriers" ... sometimes it seems like a mistake, other times more a deliberate action.
That can extend to "signed for" parcels that end up with neighbouring businesses.

A newish wheeze has been delivering post for one of my staff to the workshop instead of their home address ... which, since they don't work Wednesdays, can make things complicated.

 

[Elpenor]

Not quite as bad near us, but we're getting larger bundles once or twice a week.

The same

 

[equationgirl]

I was pretty shocked recently when I got a Royal Mail package delivered on a Sunday (which massively confused my long covid brain) because if the mood strikes my regular postie (a dour man on his happier days) he just doesn't deliver parcels. I am sure he has good reasons as he is a union rep but it's not the first time one of his cheerier colleagues has popped round with a delivery.

He's a malicious compliance kind of guy, management at the delivery office only have themselves to blame.

 

[cupid_stunt]

I don't recall ever having a delivery by UPS before, but one is on it's way, and as it requires a signature, so I've checked the tracking details, it's out for delivery, having left the Newhaven depot at 7.17am, and the estimated delivery in Worthing?


<drum roll>


'by the end of the day.'

 

[Leafster]

I don't recall ever having a delivery by UPS before, but one is on it's way, and as it requires a signature, so I've checked the tracking details, it's out for delivery, having left the Newhaven depot at 7.17am, and the estimated delivery in Worthing?


<drum roll>


'by the end of the day.'

I've had a couple of deliveries via UPS in the last month and it's been the same here. Although I think they mentioned at least once they expect to deliver 'in the next 3 to 6 hours' but no actual commitment to do it.

The first arrived around lunchtime and the second around 9:30am.

It's all a bit vague compared to other couriers.

 

[cupid_stunt]

It's all a bit vague compared to other couriers.

Bit vague?

It's bloody pointless.

 

[equationgirl]

Sigh.

Evri have my parcel. It's not my usual courier. The parcel was supposed to be delivered between 1 and 3 today.

It's now 3.15.

Place your bets on whether it will appear today...

 

[equationgirl]

It's now 4pm. I contacted the help centre. It was, as usual, unhelpful.

Fucking Evri, still fucking useless.

 

[Buddy Bradley]

This thread reminded me to check the status of my delivery from La Poste, coming from France. Today's status message is: "Unfortunately, your parcel cannot be delivered. It will be delivered as soon as possible."

 

[equationgirl]

It's now 4pm. I contacted the help centre. It was, as usual, unhelpful.

Fucking Evri, still fucking useless.

As if by magic, I get a notification that it has been delivered.

To my enclosed porch.

That I do not have.

I manage to locate it, left outside my neighbour's door (she's not in).

I have no idea how the courier got into the block, given that they certainly didn't press my buzzer.

At least I have it.

 

[Serge Forward]

Yodel have an automatic Trust Pilot review. So here's my one star review:

Dumped in the street​

I was out. When I got in, I noticed a text message from the trader saying "Parcel delivered safe. Card left with details." There was no card. I eventually looked outside and found that the parcel had been left in the open street wedged behind some neighbours' bins. My house has no front garden and my front door is on the street with people walking up and down. I live in a high crime area so leaving it on the pavement is really not a safe place. Fortunately, no one had taken it and only a corner of the parcel had got wet in the rain.

They quickly did a reply apologising and promising to look into it.

We'll see what happens eh.

 

[StoneRoad]

We get quite a bit of stuff - can't say that I'm particularly impressed with any of the main courier companies, most of them seem to be more crap than not crap. Some drivers are good, but others ...

Although I suspect most of the chaos & rush factors are caused by the "per delivery" pay rates and crap route planning.

 

[equationgirl]

The latest Royal Mail wheeze is to hold back parcels which haven't been delivered on the day they entered the delivery office, as they have already 'failed' and therefore can't get any worse as far as auditing the universal service obligation is concerned.

Practically this means that on Sat 12th August I was delivering parcels which should have gone out on August 4th, and that was only because I choose to do so rather than wait for casuals or volunteers to do it on some unspecified Sunday in the future.

Cheers - Louis MacNeice

p.s. I have of course been upfront with my customers about what is going on, including being very clear that it is caused by chronic under staffing.

That may explain whya small parcel that my postie tried to deliver yesterday when I was in an interview was replaced with a red card today telling me to rebook a delivery.

It would have been better if he'd left the card yesterday so I could rebook for today but no matter, it's not perishable.

He will probably make a passive aggressive comment about me not buzzing him in, he usually does.

 

[StoneRoad]

Due to the weather, the verge outside is very soft and spongy when you walk on it. It had water flowing across it, basically, the same applies to most of this area in - or just after - wet weather at this time of year.

You would think that common sense would tell people not to attempt to drive or park on verges ?
Not the last three couriers that have delivered parcels ...all three vans were on the grass, rather than parked on the drive.

 

[Cerv]

Royal Mail loses 360-year monopoly on delivering parcels from Post Office sites

Customer dissatisfaction with service thought to be reason for expanding remit to Evri and DPD

www.theguardian.com

problem - customer dissatisfaction with Royal Mail's Parcelforce

Industry sources said the decision was the result of increasing dissatisfaction at the Post Office with Royal Mail because of customers complaining about the standard of service.

solution - start offering Hermes/Evri as an alternative option

Evri, previously known as Hermes, has been rated the worst parcel delivery firm in polls by the MoneySavingExpert website and Citizens Advice, with customers complaining of poor service.

they'll look good in comparison