Crap, unreliable parcel delivery/courier companies - feel free to vent here

[equationgirl]

I expected a royal mail parcel yesterday, and get a notification that the postie failed to gain access to the close to deliver the mail. He's been told repeatedly that he can use the key held by the newsagents next door, but refuses to do so. The shopkeeper stands and watches any postie uses the key which are then handed straight back, so we don't know why he won't. Fine.

Anyway, I try to book a redelivery but the Royal Mail website says, you don't need to rebook, we'll bring it automatically tomorrow.

Postie rings the buzzer today, and hands me a red card. I ask him where the parcel is as redelivery was automatic and he starts telling me he couldn't get in to deliver the card yesterday. So I'm pretty displeased because for various reasons I won't be in to get the parcel until next week.

He's long not brought parcels when he's supposed to, so I doubt he had it with him yesterday. And he did not ring the buzzer at the time stated on the card because I would have heard it and I saw his cart further down the block at 1.30pm yesterday and it absolutely does not take 2.5 hours to deliver post over that short distance even to flats.

So am not surprised there is a rise in customer dissatisfaction.

 

[lazythursday]

I have a parcel stuck in Evri limbo. Failed to deliver twice. I'm asked by email to talk to the bot to give more info about how to find my house (admittedly, it is difficult to find - but you'd think there would be some kind of way of delivery companies building up knowledge about this, Evri have delivered here successfully once or twice, amongst the zillions of times they've failed...).

Given detailed info to the bot, which assures me it will tell its 'colleagues'. And then nothing happens at all for days. Last time this happened I had to wrangle for weeks with the sender about it and eventually got sent out a replacement, which arrived. Then the original turned up about two months later...

 

[Cerv]

Yodel failed to deliver a package on Friday.
Failed again on Saturday. A note on the tracking info online says "We need some more information about your address. Please chat with us". I do and their rep said that the driver's couldn't find my location in their satnav, so could I confirm they've got the right address & postcode. They did, of course.
Failed again today. Exact same note. Exact same question when I get through to a rep. And they asked for what three words also as if that'd help.
I do not live in the middle of a forest down a hidden path. I live in a block of flats on a major road in Hackney. It's not even a new build.

If a delivery company cannot use an address to find a building and wants w3w instead there is no hope for them at all. Fucking hell.

I wish eBay made it easy to filter out listings by which service the seller would be using. I'd never (indirectly) give these shite artists a penny.

 

[equationgirl]

DPD were supposed to bring a package today. I got a message saying 'sorry we missed you'. When I looked at the photo supposedly of my address it is not my address. Try to let DPD know but their customer service is closed.

Allegedly it will be delivered tomorrow...we shall see DPD, we shall see.

Oddly enough DPD did manage to deliver a different parcel to me at 9am this morning so I have no fucking idea why both parcels didn't get delivered at the same time for fucks sake.

 

[equationgirl]

The parcel from yesterday showed up around an hour ago.

 

[farmerbarleymow]

The parcel from yesterday showed up around an hour ago.

I got two parcels delivered to the local sub-post office and to be fair it was far more efficient than home delivery. Might start doing that as at least royal mail must know where post offices are.

 

[newme]

Every single one but royal mail. We are in every day or someone is at all times, various jobs and reasons for this but it's been years.

Royal mail ring the doorbell, that's all I ask. We run to answer it, sign if needed and bang off you go unless they choose to talk, which they do sometimes presumably cos its been years. Every single other one creeps up and won't trigger the dog who barks at over the road for talking (working on it). Yet they manage to dump parcels by the door with huge stealth values when we literally run to answer it.

 

[StoneRoad]

I reckon some of these stealth couriers played "ring the bell and run away" as kids, they manage to get in their van and be driving away so often.

My current 'hate the courier' victim is amazon - the instructions say ring this number or get there before 4pm [16:00] ... still failing. Stuff not that urgent ...

Our trip to Kinross over the past two days was to pick up some fragile items, there's no way on earth we were going to trust any courier with £1,500's worth of fragile stuff ... admittedly the stuff will be well packed, but it's two large boxes ...

 

[Puddy_Tat]

Royal mail ring the doorbell, that's all I ask. We run to answer it, sign if needed and bang off you go unless they choose to talk, which they do sometimes presumably cos its been years. Every single other one creeps up and won't trigger the dog who barks at over the road for talking (working on it). Yet they manage to dump parcels by the door with huge stealth values when we literally run to answer it.

i've had two from royal fail in the last week or two where they have rung the doorbell, left it on the doorstep, and buggered off. i'm not all that athletic, and i'm in a first floor flat so the front door is downstairs, but don't think i'm that slow. fortunately i've been at home each time...

 

[newme]

i've had two from royal fail in the last week or two where they have rung the doorbell, left it on the doorstep, and buggered off. i'm not all that athletic, and i'm in a first floor flat so the front door is downstairs, but don't think i'm that slow. fortunately i've been at home each time...

Amazon came yesterday when literally in the toilet. Got outside and they were nowhere, van was there and guy came back from another one. He had shoved it in the recycling box. The cardboard one...

 

[equationgirl]

Royal Mail, on days when I was home this week, sent me an email saying they were going to an item to me.

They did not. There was no post of any kind for the whole stair of flats for three days.

Had to go away for a couple of days for work, of course they tried to deliver my item yesterday. There was no option to divert it to a different day or to a neighbour on the app.

When I got the red 'while you were out' card today on my return, the earliest I can get a scheduled redelivery (if the app works) is Monday (supposedly, but I have a train to catch in the afternoon so that won't work). So I attempted to collect it but delivery office hours have been changed to 8-10 am only.

My post deliveries are, I believe, affected by people not wanting to do overtime, and supposedly parcels are being prioritised but given mine has been kidnapped, I am not convinced. I am severely annoyed.

Also they might have lost something not cheap from the US which has been MIA for a week, since being scanned at the Heathrow customs/import centre.

 

[equationgirl]

And my postman doesn't do the Automatic Redilvery that's supposed to happen either, which also frustrates me.

 

[farmerbarleymow]

And my postman doesn't do the Automatic Redilvery that's supposed to happen either, which also frustrates me.

It does seem quite random depending on who your postie is. My normal postie who brings parcels is brilliant - she's lovely and always waits for me to get downstairs to collect it and we have a quick natter. When she's presumably on leave the others leave a lot to be desired.

I'll have to send a thank you message to RM to be fair as she's excellent.

 

[StoneRoad]

OH and I have been trying to buy a couple of the larger hamster balls.

As none of the local pet stores stock the blessed things, we've had to try the t'web - but that relies of deliveries.
So far, I think we are on the fourth attempt ...

 

[equationgirl]

It does seem quite random depending on who your postie is. My normal postie who brings parcels is brilliant - she's lovely and always waits for me to get downstairs to collect it and we have a quick natter. When she's presumably on leave the others leave a lot to be desired.

I'll have to send a thank you message to RM to be fair as she's excellent.

The previous postman was awesome, he would exchange some pleasantries and bring parcels, all was well. This one is a dour bastard and rarely speaks to me, won't deliver certain parcels if he seems them 'non standard' and some days clearly doesn't bother trying to gain access to the stair.

I am feeling very close to complaining but I really don't want to go down that route.

 

[farmerbarleymow]

I am feeling very close to complaining but I really don't want to go down that route.

In my experience complaining to RM is the definition of a fucking waste of time. They really are cunts when it comes to complaints.

It's not that they're defensive, just that they are massively obstructive and deliberately ignore (or bin) complaints. It's just not worth the hassle or BP issues.

 

[equationgirl]

In my experience complaining to RM is the definition of a fucking waste of time. They really are cunts when it comes to complaints.

It's not that they're defensive, just that they are massively obstructive and deliberately ignore (or bin) complaints. It's just not worth the hassle or BP issues.

Yeah, that's my feeling exactly which is why I haven't done it. I'm just so annoyed.

 

[iona]

Post locally is great - helps that no one locks their door here, so if you're not in they just leave parcels in the hall - but stuff getting to & from the mainland is totally random. I can post something to southwest Wales in the afternoon and it'll usually arrive the next morning but coming in the other direction takes 10-15 days; Orkney to London/SE England takes a day or two more; Parcelforce is sometimes fine but about half the time they just leave stuff sitting in the Inverness depot for the best part of a week before sending it on. Some cheese I ordered has been stuck there since Tuesday.

 

[Cerv]

Evri failed to deliver something. I was out and there was a photo so I believe them for once.
it was a Sunday so I wasn't expecting that. their missed delivery message even specifies they'll retry on the next business day.

nothing. no "we missed you" notification, not even a "your parcel is out for delivery".
you can't get through their website's shitty chatbot to speak to a real person, but can request a call back.
over a week later they finally admit the parcel is lost.
I've asked the vendor to send a replacement, but they say they need confirmation from Evri first. cos of course they admit they've lost it but haven't updated the tracking info so it still shows as waiting for delivery.

 

[Cerv]

had something from Royal Mail delivered to the cornershop who do Collect+ cos I'm fed up missing parcels at home.

got the email & text that it was ready for collection. went to the shop but the barcode scanned showed nothing to collect.
lucky I could see the parcel with my name on it piled up on the floor next to (not even behind) the counter. so he could scan it in again. got second email which the barcode did scan.
dunno what the fuck happened there except the Collect+ system must be buggy.

 

[Cerv]

anyway, since I've posted 3 times on this page I'm going to give up and do all my xmas shopping offline.

 

[equationgirl]

Evri said they would deliver a parcel between 7 and 9, I get it diverted t a friendly neighbour (with their agreement) and think no more of it, continue of my journey to London and the hotel. Get a message at 10.26pm stating it's been delivered 'to my secure location ' .

One, that's not the neighbour I said to deliver it to and two, I don't have a secure location designated. I ask the chat bot for the delivery evidence. Chat bot can't find it, so I tell it to escalate.

Yesterday I get a response from evri which says basically, sorry you can't find your delivery, keep looking for it for 48 hours, and then if you still can't find it, get in touch with the retailer.

Epic.

Given the time of night it was delivered at, the only place open would have been the Chinese takeaway, so I'll try there when I get home

Wankers.

 

[StoneRoad]

Just been handed a parcel - two large boxes of relatively expensive stainless steel screws.
They should have been delivered last week to the workshop - which is about two miles away by road, not up here !

 

[Karl Masks]

Yodel are shit.

Is it reasonable to request compensation when they fuck up a delivery? I didn't get any despite them admitting their error. They politely declined my request and I left it at that since, well, bollocks to them.

Yodel though are the wort courier i've ever used and the others have all been fine tbh

 

[Karl Masks]

In my experience complaining to RM is the definition of a fucking waste of time. They really are cunts when it comes to complaints.

It's not that they're defensive, just that they are massively obstructive and deliberately ignore (or bin) complaints. It's just not worth the hassle or BP issues.

Their customer service line is either the most understaffed call centre on earth or there are a huge number of disasstisfied customers.

However when I did get through the person was helpful.

 

[equationgirl]

My US parcel suddenly reappeared on the tracking system after I contacted the retailer in the US as I was concerned about how long it was taking to clear customs this side. No sooner had I checked than I got a notification from the USPS website saying customs had been cleared.

Coincidence? I think not... usually even at peak times it's never taken this long (11 days).

 

[equationgirl]

Parcel located - the "secure location ' where the parcel was left was actually 'dumped outside my front door'. Fortunately my keen-eyed neighbour spotted it lying there last night and took it inside for safekeeping, so I collected it from him today. To my knowledge nothing has been stolen from our stair of flats during the time I've lived here, but we do get randoms coming in from time to time so I wouldn't ever rule out the possibility.

And my US parcel has made it north, although the royal mail app doesn't show the same info as the USPS website, which is curious.

 

[equationgirl]

US parcel delivered yesterday , hurrah!

But the one from last week, seems to be missing in the system somewhere as I can't arrange a redelivery for it. So I contacted the retailer who are resending it, and refunding one item which is now out of stock

 

[equationgirl]

It seems to be an utter crapshoot is the mail arrives or not. My sympathies are very much with all the postal workers who continue to work in difficult conditions.

 

[BusLanes]

Mail is good here in Brixton but we've started getting loads of parcels for neighbours this last 3 months. Wonder if words got around we are soft touches/local drop off