NoXion
Craicy the Squirrel
It's not a fantasy, you gaslighting corporate bootlicker cunt. There's documented evidence of packages being dumped on multiple occasions. Deliberate mistreatment of packages is a theme for Hermes/Evri.
Crap, unreliable parcel delivery/courier companies - feel free to vent here
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It's not a fantasy, you gaslighting corporate bootlicker cunt. There's documented evidence of packages being dumped on multiple occasions. Deliberate mistreatment of packages is a theme for Hermes/Evri.
platinumsage
HaveMyPassword123
Is it the company or the workers who are cunts, make your mind up.
Not sure why this issue gets you frothing at the mouth so much though.
existentialist
Tired and unemotional
I knew someone who tried to get compensation from Hermes for a damaged parcel. To say that they put every obstacle in his way doesn't even come close. Nobody needs that kind of heartache.
platinumsage
HaveMyPassword123
I’m sure NoXion would tell you that is the fault of the devious and capricious staff who delight in making customer’s lives a misery.
So after 6 weeks of 'investigation' into where the fuck my next delivery of trousers i needed for a job interview the day after, I get told they've decided it's lost and they'll send a new package. Which they've now lost.
This is Evri btw.
Saw a piece on BBC News earlier talking about them, saying that companies are abandoning them as (obviously) it reflects on their own reputation if shit keeps going missing. You can't even phone the fuckers. Just use the chatbot (Jenny) which after telling you it has no idea where your shit is, says 'is there anything else I can help you with today?'
This is Evri btw.
Saw a piece on BBC News earlier talking about them, saying that companies are abandoning them as (obviously) it reflects on their own reputation if shit keeps going missing. You can't even phone the fuckers. Just use the chatbot (Jenny) which after telling you it has no idea where your shit is, says 'is there anything else I can help you with today?'
Mum claims Evri courier stole Christmas gifts and sold them at car boot sale
As Christmas draws closer, many people are becoming concerned as parcels fail to turn up. One woman has claimed that an Evri courier has stolen her parcel and found it at a car boot sale.
The whole article's behind a paywall, but you can still watch the video.
www.thetimes.co.uk
Evri couriers accused of stealing and damaging Christmas parcels
Customers of one of Britain’s largest delivery companies are complaining that packages have been delayed, damaged and stolen by couriers.Homeowners with securit
www.thetimes.co.uk
equationgirl
Respect my existence or expect my resistance
I have one parcel being held hostage by Parcelfarce and one possibily lost by Hermes/Evri. The courier on my route is nice enough but often leaves parcels at the depot (which seems to be a different depot from the one Hermes tracker says it is 
). I suppose they might turn up this week but maybe not.
). I suppose they might turn up this week but maybe not.
Dovydaitis
Official fishco fish groupie
I must be really lucky. Our last mile driver is brilliant. Our postie is great too. Does help we live in a village
equationgirl
Respect my existence or expect my resistance
Over the past fortnight I have watched my parcels with increasing dismay as they all got to the depot and have now just.....sat there.
A small order placed a couple of days ago managed to not get caught in whatever black hole now exists there, and was actually delivered by a completely new driver (he's new because he made me sign for my parcel, haven't done that since pre pandemic). I asked him where the other parcels were, he said he didn't have them, and I said I had been waiting well over a week for some.
He then gave me some spiel about pallets and getting repalletised, and then imparted the following:
Trust the process, he said, they will get to you eventually.
I swear if I had beaten him to death with the parcel in my hands, no court in the land would convict me.
Fucking Evri.
A small order placed a couple of days ago managed to not get caught in whatever black hole now exists there, and was actually delivered by a completely new driver (he's new because he made me sign for my parcel, haven't done that since pre pandemic). I asked him where the other parcels were, he said he didn't have them, and I said I had been waiting well over a week for some.
He then gave me some spiel about pallets and getting repalletised, and then imparted the following:
Trust the process, he said, they will get to you eventually.
I swear if I had beaten him to death with the parcel in my hands, no court in the land would convict me.
Fucking Evri.
Leafster
.
I was expecting a delivery yesterday from Amazon. I received a notification in the morning to say it was out for delivery. Late morning I got a notification to say it was 8 or 9 drops away and then nothing. The tracking details disappeared and went back to saying it was out for delivery. Then just after 5pm I got a notification to say it had been handed to the customer. I had been sat in the room by the front door but hadn't heard or seen anything. When I went to the front there was no parcel so I got my search light and went hunting. It was half way down my front garden. It was pouring with rain and the paper packaging was already wet through.
I have a feeling I know the courier. We've had 'words' before (several times) as she abandons her car anywhere to make deliveries. I live along a single track road and she's blocked the road numerous times even when she could have pulled into parking bays for the houses she's delivering to.
She knows which house I live in and I can't help but wonder if her latest 'delivery' to me is pay back for me having argued with her before.
I have a feeling I know the courier. We've had 'words' before (several times) as she abandons her car anywhere to make deliveries. I live along a single track road and she's blocked the road numerous times even when she could have pulled into parking bays for the houses she's delivering to.
She knows which house I live in and I can't help but wonder if her latest 'delivery' to me is pay back for me having argued with her before.
farmerbarleymow
I'm Petee's spirit animal
A package is stuck in their system since 22 December - the tracking just says its been delayed. Fuck knows when it'll arrive.
archive.ph
Here's the articleThe whole article's behind a paywall, but you can still watch the video.
Evri couriers accused of stealing and damaging Christmas parcels
Customers of one of Britain’s largest delivery companies are complaining that packages have been delayed, damaged and stolen by couriers.Homeowners with securit
Evri couriers accused of stealing and damaging Christmas parcels | Ne…
archived 24 Dec 2022 22:15:50 UTC
A package is stuck in their system since 22 December - the tracking just says its been delayed. Fuck knows when it'll arrive.
Here's the article
Evri couriers accused of stealing and damaging Christmas parcels | Ne…
archived 24 Dec 2022 22:15:50 UTC
My package came through the other day, well a replacement package, as the original went missing for about 6 weeks while they did their investigation and concluded that it was 'unaccounted for'
I tell you what though, they were very prompt to send me an email telling me they'd delivered it and asking for a rating out of 5
I will, in future, be asking if the supplier is using Evri, and if so.. no. Which is surely what any retailer does not want.
oryx
Sitting on the bok of the day
I read that as 'Evil couriers...'A package is stuck in their system since 22 December - the tracking just says its been delayed. Fuck knows when it'll arrive.
Here's the article
Evri couriers accused of stealing and damaging Christmas parcels | Ne…
archived 24 Dec 2022 22:15:50 UTC
newme
Giant in Pastyland now
I ordered a specific local heritage variety apple tree for my mum, it arrived over 2 YEARS later.My package came through the other day, well a replacement package, as the original went missing for about 6 weeks while they did their investigation and concluded that it was 'unaccounted for'
I tell you what though, they were very prompt to send me an email telling me they'd delivered it and asking for a rating out of 5
I will, in future, be asking if the supplier is using Evri, and if so.. no. Which is surely what any retailer does not want.
DaveCinzano
WATCH OUT, GEORGE, HE'S GOT A SCREWDRIVER!
Still, it all ended appley
On and off, I've worked in the industry and know a lot. Nowhere near everything, but a lot.
Firstly, no matter the company, under certain circumstances, it's very very tempting to damage the outer packaging of a parcel to make it undeliverable.
Normally, the delivery company, be it DPD, Amazon, Hermes wants the package delivered. Everyone does.
And typically, at least the sub-contractor company or franchise is incentivised to do that. Drivers can't bring back too many packages, otherwise their metrics will look back. Bonuses might be affected, or in the worst case, they lose business, the contractor/franchisee gets drivers cut.
It's not such a big problem with DPD. Their policy is that the driver only has to attempt delivery once. But with Amazon, it makes for better metrics if the driver re-attempts delivery.
Imagine a driver tried to deliver to you around lunchtime and you weren't in and you didn't give authority for them to leave the package in safe location such as a shed. The driver at 7 PM has delivered everything else, but still has your package, you're now 12 miles away from where the driver finished. If that driver isn't a debrief driver and the debrief driver is about 20 miles in the opposite direction, they really really don't want to deliver the package to you! You had your chance!
If the driver takes it to you, it could be adding anything up to half an hour to the day - for one package....Oh and guess who would pay for the fuel for that round trip? Yup the driver....and sometimes that driver is a "debrief" driver that has to be somewhere to meet with other drivers to take all the returns back to the depot.
The easy way out? Damage the outer packaging and mark it as damaged on the delivery app. Doesn't affect the metrics and the driver doesn't have to deliver to you.
As soon as that happens, if it were Amazon or DPD, once returned to the depot, they would look at it and repackage it over night. If they can't do that, they would be ordering you a new item. But if it were Hermes, I'm sure you can see where it would start to go wrong, because Hermes have an extremely bad setup because they ain't exactly good for when things go wrong. Their processes are awful.
Truely independent drivers, those that have their own vans, can work for Amazon 6 days of the week (Amazon won't let them work the full 7), will work for Hermes on the 7th.
I doubt very much that Hermes actually chases those drivers up for the packages they can't deliver because when I worked for Amazon, drivers used to come into Amazon and hide undelivered Hermes packages in the back of the van. I didn't talk to them too much about it, but I'm guessing that they would have delivered the Hermes stuff after their Amazon shift.
I might be wrong, but I suspect that Hermes knows this goes on and they take advantage of it all to save costs. My view is that the entire Hermes system is geared up for efficiency to save costs, rather than keeping customers happy.
Hermes / Evri are shite. I orded something to be left at a local petrol station. Went to the petrol station and they said they don't deal with Hermes any more.
Can I get them to deliver anywhere else? Hell no. It's still sat in a warehouse and the customer service chatbot goes round in a loop without helping me.
The driver most probably didn't want to select "Deliver to neighbour" on the computer because he/she was worried that Amazon would automatically mark them down because you hadn't said that delivering to neighbour was OK under that address on your account - a hangover from Covid19.
Then they fucked it up by not writing the house number on your card.
I'm not telling you to complain, of course if you do that, then that's up to you.
If you do complain, they will probably give you a voucher for a few quid £5 upwards.
The driver who fucked up will then have a "concession" against them. The only material implication is that the driver won't get a bonus that week, if the team that they're in qualified for a bonus.
He/She won't care that much, because it's not that often that they qualify for bonuses anyway.
If a driver gets 3 concessions or more in a week and their DSP is annoyed enough, they will send the driver into Amazon for retraining for the day - without pay.
The stupid thing, is that the driver that fucked your delivery, isn't told they fucked up your actual delivery, to protect your privacy because there is alway going to be that one driver in a 100 that will take it out on you. But the problem is, your driver, when he/she goes into training, might not receive the appropriate training that prevents them from messing up the way they actually messed up. Making the re-training a waste of time.
Edit to add - Can you not assign a safe place to deliver the package? Is it safe enough to leave on your doorstep?
I was expecting a delivery yesterday from Amazon. I received a notification in the morning to say it was out for delivery. Late morning I got a notification to say it was 8 or 9 drops away and then nothing. The tracking details disappeared and went back to saying it was out for delivery. Then just after 5pm I got a notification to say it had been handed to the customer. I had been sat in the room by the front door but hadn't heard or seen anything. When I went to the front there was no parcel so I got my search light and went hunting. It was half way down my front garden. It was pouring with rain and the paper packaging was already wet through.
I have a feeling I know the courier. We've had 'words' before (several times) as she abandons her car anywhere to make deliveries. I live along a single track road and she's blocked the road numerous times even when she could have pulled into parking bays for the houses she's delivering to.
She knows which house I live in and I can't help but wonder if her latest 'delivery' to me is pay back for me having argued with her before.
She's a part time Flex driver, because she's driving a car. Hopefully Amazon will use a DSP (Delivery Solutions Provider) with professional drivers for your area, once a DSP comes along and takes up the challenge!
If she was 8 or 9 drops away and then it went silent for a while, she most probably came up against a delivery where the "geo-fence" didn't match ... the Amazon app thought that the location was different, it can happen, but normally a driver has to phone driver support when that happens, but there is a way a driver can overide that - there is a "hack" that involves switching off connectivity on the phone ... trouble is, when drivers do that, they forget to switch it all back on again and they go dark for a while.
Drivers can and do block roads. Trust me, if you ever did the job, you'll block roads because "I'm only going to be in and out...it will take seconds!!!"
That goes on a lot.
It's impossible for the driver.
On the one hand they aren't supposed to leave it in a safe place if you didn't specify one, on the other, if they actually followed all the rules, they would either be out beyond their hours and the route would fail - and that's very bad, or they would be taking back too many packages.
They can't win. Honestly, I've been there. You're not going to like this, but I would have done something similar! I would have had to, because if I followed all the rules, I would get bollocked at the end of the day for having too many undelivered packages or for taking too long to do the route.
Solution? Say it was "delivered to customer", then put a note through the door saying where the package is. Normally, putting a note through the door saying where the package is, keeps customers happy.
The best thing for your Mum to do is to log into the account, under her address she should speficy a safe place to leave the package, failing that "leave with a neighbour". Then the driver will do what she wants, if they can (For example gates and doors being open).
She will get a better service and the driver is better protected.
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Puddy_Tat
happy mew year
ultimately, i accept that the problem is the company, not the individual drivers, but mum-tat was at home. the driver didn't attempt to knock / ring at the door, the driver didn't leave a card. surely the 'safe place' should be for when someone's out / doesn't answer the door.
sounds like this was similar -
Yep. When I first started the job I was a stickler for the rules, thinking that would be OK. It isn't.
Driver after driver, including even the supervisors said to me, "When you approach the property, work out where you're going to leave the package, because if they ain't in, you're going to have to gid rid of the fucking thing real quick, because you do not want to come back to the property and you don't want to take back loads of packages you don't have time to fuck about!!! If you leave it somewhere whatever you do, post the card through telling them where you left it. Even if they aren't entirely happy where you left it, at least they find it real quick and they are just happy they got their package, it's all they really want and they'll be made up that they got it, even if you didn't do everything they wanted."
newme
Giant in Pastyland now
Mine seem to have stopped knocking entirely and become ninjas, even the dog doesn't hear them. We also have always 2 or 3 people in the house for various reasons so I know they aren't knocking. We got a delivery note through email one evening but didn't see it til the next day, they had put it directly in the bin outside the door with no notification of this. Luckily it was waterproof as the bin itself has a hole in the lid and it was in an inch of water...
We even basically sprint to the door when they do knock as we know they have daft schedules (plus it shuts the dog up) and things often need to be signed for or age verified. Mostly there is no sign of a driver at all by the time I get there, seconds later.
Only one we have no problem with is the Royal Mail Lady, she's great.
Leafster
.
I can understand that mentality if there's only a few metres between the road and the front door but our houses are set back from the road up a steep hillside. You can't always see where the courier has gone and it may take several minutes for them to reappear. As I said, we all have roadside parking bays so there's no excuse for abandoning a car or van in the road unless it's a lorry which won't fit in a bay.
got the tracking number off the sender. there wasn't any delivery photo with the GPS info like they always have from the couriers' smartphone. so they've finally admitted that actually the package was never delivered and is irretrievably lost.
that was an xmas gift from a friend overseas
sadly his local parcel shop didn't warn which company it'd be handed over to when it got to the UK or could have avoided them.
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