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Crap, unreliable parcel delivery/courier companies - feel free to vent here

I hated the app before the rebrand and I hate it even more now the shade of blue is just piercing enough to make my eyes hurt. My delivery driver keeps changing, and just as I get used to one, he's gone.

I sent a blistering complaint the last time my packages were fucked with - I keep getting allocated a late slot which invariably the parcel is not delivered in - and so far, touch wood, my parcels have arrived with minimal delays.

I'm sure this is just luck and normal service will be resumed in due course.
 
text from Parcelforce this afternoon:
"We attempted to deliver your parcel _ today from _. We have left a card with details of what to do next."
Two lies in as many sentences. And not for the first time with these bastards.
 
Royal Mail have decided that the new arrangements for the delivery route my flat is on, aren't working. They are now changing the postie AGAIN. So far this has meant an expected parcel was not attempted to be delivered, nor was a red card put through my door to let me know said parcel was at the delivery office. It was tracked down when I asked the supplier where it was.

Evri have lost a delivery expected last week. The regular driver said his route was being covered by another driver on Saturday but he suspected there had been a problem because several people were asking where their parcels were.
 
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i bought something online at the weekend.

got an e-mail monday saying 'evri' were going to deliver it.

looked them up and sounds like hermes have realised they were complete crap and have done a re-brand rather than try and get better at doing the boring stuff like delivering parcels.

oh bugger

e-mail at about 5pm today with a photo of it outside my front door (i was working from home at the time and didn't hear anyone at the door)

didn't look at e-mails before i went out about 6pm having finished work for the day. think i'd have noticed it outside the door although not sure i could swear to that in a court of law.

came back about 7pm, it was on the doormat, having been put through the letter box by person or persons unknown.

got an e-mail about 10pm saying they had not been able to deliver today as i wasn't in and they will try again.


hmm.jpg
 
Puddy_Tat said:
i bought something online at the weekend.

got an e-mail monday saying 'evri' were going to deliver it.

looked them up and sounds like hermes have realised they were complete crap and have done a re-brand rather than try and get better at doing the boring stuff like delivering parcels.

oh bugger

e-mail at about 5pm today with a photo of it outside my front door (i was working from home at the time and didn't hear anyone at the door)

didn't look at e-mails before i went out about 6pm having finished work for the day. think i'd have noticed it outside the door although not sure i could swear to that in a court of law.

came back about 7pm, it was on the doormat, having been put through the letter box by person or persons unknown.

got an e-mail about 10pm saying they had not been able to deliver today as i wasn't in and they will try again.


View attachment 329616
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Classic Hermes. 10/10
 
On the subject of Hermes, they have already lost one parcel of mine this month, fortunately replaced by the supplier and successfully delivered by Royal Mail

Today, theynotify me that my parcel was with the courier swiftly followed by 'but it's delayed and will be delivered on the next working day'.

I'm fed up of my parcels being delayed or lost. Their help centre is the most useless collection of words ever collated.
 
I've ordered a shit-ton of stuff recently - various couriers and no problems at all - except one who left a huge box in front of my door and scarpered (It contained large planters and my instructions suggested they leave them discretely in the garden where they would blend in ... my first two bags of compost came in boxes too ! )

We even have millennials with electric tricycles around here :)
 
646E1098-EB2F-4905-ABF8-A727BCC339E1.jpeg

So got an email. Evri have my parcel.
If myHermes is such a toxic brand that they had to rebrand... Why remind us of that in the logo? You had just one job rebrand.
 
Bloody DPD - apparently leaving a parcel outside your front door with "Collection by DPD" in massive print on the top isn't enough for them to actually understand that that's what they're here to collect. :mad: :facepalm:
 
Ordered several things last week that I really need before I start a new job next week - and then I get the emails saying to be delivered by Evri... That's a new one, I thought, then realised with a sinking feeling that it's Hermes. So I've taken the option to have them delivered to a local locker because Hermes have failed to deliver about 75% of the time (I live off road, in a slightly awkward to find house). And now just silence. It's now over a week and just silence.
 
Buddy Bradley said:
Bloody DPD - apparently leaving a parcel outside your front door with "Collection by DPD" in massive print on the top isn't enough for them to actually understand that that's what they're here to collect. :mad: :facepalm:
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What baffles me is why a simple phone call cannot be placed if they genuinely cannot work out what needs doing. Even my deliveroo rider last night was able to do it when he couldn't figure out the numbering system on my flat. It shouldn't be this difficult!
 
Lots of residents in the area covered by our local Royal Mail Sorting Office have been having problems with their post. I had been expecting some important post over the last two or three weeks but it hasn't arrived.

This morning I tried phoning the Sorting Office to see if there was a problem but I was told the wait time would be around 40 minutes so I thought it was quicker to pop down there and ask in person.

I've come back with a pile of post for me going back to 16th September!!!
 
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Leafster said:
Lots of residents in the area covered by our local Royal Sorting Office have been having problems with their post. I had been expecting some important post over the last two or three weeks but it hasn't arrived.

This morning I tried phoning the Sorting Office to see if there was a problem but I was told the wait time would be around 40 minutes so I thought it was quicker to pop down there and ask in person.

I've come back with a pile of post for me going back to 16th September!!!
Click to expand...
Where do you live? In Lewes we are playing perpetual catch and I have heard Brighton is struggling, but 16th September is some backlog!

Cheers and thanks for your patience -
Louis MacNeice
 
Louis MacNeice said:
Where do you live? In Lewes we are playing perpetual catch and I have heard Brighton is struggling, but 16th September is some backlog!

Cheers and thanks for your patience -
Louis MacNeice
Click to expand...
I'm in Caterham (Surrey).

From what I can gather it looks as though our regular postie has moved elsewhere and we are possibly getting other posties filling in. I suspect that the round isn't being covered everyday and perhaps the 'missed' days of post aren't being sent out with later days. That would explain why I have received some post since 16th September but not all of it although some people are saying they haven't received any post at all for about a month.
 
DHL were supposed to collect an overnight delivery today before 6. "We tried to collect it at twenty-to-four." Bollocks did you, we've been in all day. Fucking useless.
 
skyscraper101 said:
What baffles me is why a simple phone call cannot be placed if they genuinely cannot work out what needs doing. Even my deliveroo rider last night was able to do it when he couldn't figure out the numbering system on my flat. It shouldn't be this difficult!
Click to expand...
Did you book the collection, or was it arranged by someone else, you know the people you might be returning defective goods to? In my experience, when I've tried to ring the "customer number" on the system for a collection from a residential address, I've often got through to the firm that is paying for collection rather than the actual end customer who I was supposed to be picking up from.

If the customer arranging the collection doesn't give the courier good contact details, there isn't a lot that can be done.
 
StakerOne said:
Did you book the collection, or was it arranged by someone else, you know the people you might be returning defective goods to? In my experience, when I've tried to ring the "customer number" on the system for a collection from a residential address, I've often got through to the firm that is paying for collection rather than the actual end customer who I was supposed to be picking up from.

If the customer arranging the collection doesn't give the courier good contact details, there isn't a lot that can be done.
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100% - there needs to be way better systems for sharing that information. If I arranged a collection I'd want to provide every available means of contact and expect that to be in the hands of the courier.

It's quite revealing that the most effective firms at communicating ETAs or calling on arrival are the tech based/gig economy types like Uber, Deliveroo, Amazon etc.
 
skyscraper101 said:
100% - there needs to be way better systems for sharing that information. If I arranged a collection I'd want to provide every available means of contact and expect that to be in the hands of the courier.

It's quite revealing that the most effective firms at communicating ETAs or calling on arrival are the tech based/gig economy types like Uber, Deliveroo, Amazon etc.
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Sorry, but I have to disagree. DPD are good at communicating ETAs. But they have the same problem of firms not giving them their end customer phone number.

Amazon don't have that problem, because customers go running to them for refunds and returns on defective goods. Amazon manage it all the way through, they are both the seller and the delivery agent. DPD doesn't sell anything apart logistics.
 
StakerOne said:
Sorry, but I have to disagree. DPD are good at communicating ETAs. But they have the same problem of firms not giving them their end customer phone number.
Click to expand...

Hence my point - there needs to be better systems. I'm not blaming DPD specifically. It's just that it's symptomatic of different systems not reporting relevant data because either they haven't designed it like that, or haven't required it of the end recipient.
 
Anyone had experience complaining about a DPD driver who wasn't delivering to you? I'm currently trying to email them but no luck getting a response
 
Leafster said:
Lots of residents in the area covered by our local Royal Mail Sorting Office have been having problems with their post. I had been expecting some important post over the last two or three weeks but it hasn't arrived.

This morning I tried phoning the Sorting Office to see if there was a problem but I was told the wait time would be around 40 minutes so I thought it was quicker to pop down there and ask in person.

I've come back with a pile of post for me going back to 16th September!!!
Click to expand...
We've had similar (we're obviously taking account of the strike days, and support the strikers).

OH went down to our local sorting office in person after I mentioned this post and came back with an armful of mail!
 
Evri has successfully delivered your ASOS parcel

Hi [my name]

[Employee name] has delivered your ASOS parcel at 19:28 and it was left with a neighbour
Click to expand...

that's it: "a neighbour", not anything more specific like which flat they went to.
with a photo showing a plain white door same as every one on the estate, number cut off entirely.

what is the point?
 
It's approaching midday, and there's still no update on the tracking page for the parcel since the one at 1600 yesterday, when they told me it would be delayed.

I paid for express delivery within two working days. If my package does not arrive today, then what recourse do I have to get that money back? Fuck Evri, if this shit goes wrong I'm definitely passing on my displeasure to the vendor.
 
Still waiting on a delivery that was 2-5th December, amazingly while this is through Evri it appears not to be their fault as they haven't even received the damned item let alone managed to fuck up delivering it yet. Now listed as out of stock so I see a complaint, refund and reluctant search for another one coming up.
 
Reading the reviews on TrustPilot for Evri is eye-opening; how the fuck does this totally dogshit company get so many five-star ratings?! It's always pathetic shite as well, "uwu the delivery person was so nice to me abububu", like seriously fuck off, that shit has to be fake. What fucking actual flesh-and-blood person leaves a five-star review because they received the same basic decency they should expect in any interaction with another human being?
 
bought a new kitchen bin.
Evri delivered. it looked like they might have been playing 5 a side with it the thing was so bashed up.
requested a replacement from the seller, with photos.
delivered by DPD this time. hopefully lessons are being learned.

problem is, they "couldn't" collect the old one, so now I've got to drag over to the post office and drop off there. I'm sure they'll love getting a massive package that's going to take up all the space. right before xmas. when there's reduced collections due to strikes. lol
 
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