Crap, unreliable parcel delivery/courier companies - feel free to vent here

[iona]

Here's hoping it won't come by parcelforce, to give it a fighting chance of reaching you.

(Not actually broken this time but ffs...)

 

[keybored]

I reckon when the courier sees "FRAGILE" tape they just think "lol challenge accepted".

 

[equationgirl]

View attachment 306125

(Not actually broken this time but ffs...)

Was it ok?

 

[equationgirl]

Hermes did not deliver my parcel. After missing the rescheduled 6-8 slot, I eventually got a notification at 9.10 saying I'll be contacted on Monday. FOR FUCKS SAKE.

 

[StoneRoad]

It seems if H***es are working for ***Zon they actually aren't too bad.

Bought a microwave less than a month ago, it went phutttt on Thursday, collected & returned to seller [by H***es] Yesterday and the replacement arrived this afternoon ...

 

[iona]

Was it ok?

Yeah

 

[equationgirl]

Hermes said they would deliver my parcel between 5 and 7 today. No sign of it. Sigh.

 

[equationgirl]

MY PARCEL HAS ARRIVED!!! HURRAH!!!!

 

[existentialist]

MY PARCEL HAS ARRIVED!!! HURRAH!!!!

I expect that they were unreservedly apologetic about the appalling delay and terrible job they did of keeping you in the picture?

 

[SpookyFrank]

Got sent a picture of someone's thumb as proof DPD had been to my house to deliver my new synth when they hadn't. No way you can pick up the thing from anywhere and they don't do weekend deliveries so I guess I'll never get the damn thing now

 

[skyscraper101]

I just don't understand why it's so hard to keep recipients informed of where deliveries are at. Amazon seem to do a good job of telling me how many stops away my package is. How hard can it be for others to do the same?

 

[existentialist]

I mentioned it in its own thread, but in the interest of completeness, I thought I'd mention here that I found a package in a dustbin outside my flat (not my dustbin, I might add) yesterday that had been there for 3 weeks. Hermes .

 

[equationgirl]

Got sent a picture of someone's thumb as proof DPD had been to my house to deliver my new synth when they hadn't. No way you can pick up the thing from anywhere and they don't do weekend deliveries so I guess I'll never get the damn thing now

Contact the depot, via the app, that's what they told me when I had a problem.

 

[equationgirl]

I mentioned it in its own thread, but in the interest of completeness, I thought I'd mention here that I found a package in a dustbin outside my flat (not my dustbin, I might add) yesterday that had been there for 3 weeks. Hermes .

At least they put it in a dustbin...

Ffs, three weeks ago, they really are crap.

I had a delivery today, the slot got bumped to the next one, the guy didn't even wait for me to open the door, just left it and ran back down the stairs.

 

[SpookyFrank]

Contact the depot, via the app, that's what they told me when I had a problem.

DPD were no use, vendor was able to rearrange delivery to the local (ish) post office.

 

[MrSki]

Got carded by DPD saying 'Package round the back' No sign of package anywhere & I am not even sure who it is from.

I live in a cul de sac & the only person who walks by is the postie so just leave the package on the fucking doorstep.

 

[equationgirl]

DPD were no use, vendor was able to rearrange delivery to the local (ish) post office.

At least you got a resolution

 

[not a trot]

DPD delivered 3 bags of compost last week ordered through amazon.
Ordered 3 more bags from same seller, advised would be delivered by DPD today. Item never turned up. Checked tracking and parcel was delivered to someone in Newbury, not even the right town or county. Photos show two completely different front doors. Tried chat and keep being told parcel has successfully been delivered.

 

[Elpenor]

I think I must be luckier than most when I order online. Being at home probably helps. Or perhaps because I don’t order much except the odd book via eBay which come in the Royal Mail normally

 

[cybershot]

Worth noting Hermes reputation is so bad, they've changed their name!

Why Hermes has changed its name to Evri

The parcel delivery company is rebranding.

metro.co.uk

 

[NoXion]

Worth noting Hermes reputation is so bad, they've changed their name!

Why Hermes has changed its name to Evri

The parcel delivery company is rebranding.

metro.co.uk

Why the fuck do these corporate dullards think rebranding is the answer, instead of just fixing their shitty services? They have to tell people who they used to be anyway. Do they think that the vast of people somehow made it adulthood while lacking object permanence? Or functioning memories?

 

[existentialist]

Why the fuck do these corporate dullards think rebranding is the answer, instead of just fixing their shitty services? They have to tell people who they used to be anyway. Do they think that the vast of people somehow made it adulthood while lacking object permanence? Or functioning memories?

They probably got fed up with being called "Herpes".

Now they'll have to get used to being called "Nevri".

 

[equationgirl]

I'm getting random DIY thing delivered from Amazon, and I didn't order them. Managed to send one back but am stuck with one, some kind of Dremel multitool worth over £150..

Any ideas what is going on?

 

[existentialist]

I'm getting random DIY thing delivered from Amazon, and I didn't order them. Managed to send one back but am stuck with one, some kind of Dremel multitool worth over £150..

Any ideas what is going on?

There's a name for it - "brushing".

The 'brushing' scam that's behind mystery parcels

There's been a rise in sellers buying and sending out their own goods in order to boost sales and reviews.

www.bbc.co.uk

 

[bellaozzydog]

DPD are always returning my parcels to Amazon with no chance of getting them back

Despite my deliver details being clear and an alternate delivery plan in place.

Means I have to wait for a refund, start the order again and wait for the fuckers to fuck me over again

 

[seeformiles]

Recently I’ve had to deal with UPS in a professional capacity and they are maddeningly difficult to get hold of for even the most basic enquiry. Usually I’m chasing missing high value parcels and there is only one number you can call and no email enquiries allowed. Calling said number involves 30 mins of multiple voice activated menus, constant repetition of their handy 20 character alphanumeric tracking reference (my accent seems to be incomprehensible to their software) and an exciting tour of call centres around the globe staffed by people who have a script they cannot deviate from and just the vaguest grasp of English. I’ve got a meeting with a rival company tomorrow that I pray will end a bureaucratic nightmare that would have Kafka reaching for the whisky and a revolver.

 

[muscovyduck]

has anyone else found the actual delivery drivers are more hostile in comparison with a few years ago? I think some of the companies have cottoned on they can't get away with just dumping the parcel in your pond without written permission and you end up having a row with the delivery driver on the phone because they think if they grind you down enough you'll let the racist neighbour who keeps vandalising your house sign for it

 

[two sheds]

Yep Evri's clearly the same as Hermes - I've contacted the company I bought from.

I've just been informed by Evri that I was out when they tried to deliver the parcel. I wasn't, I was in and they didn't even ring the bell that is by the gate (I just checked, it works). They've not left a "sorry you were out" card, they could have left the delivery in the bin marked "deliveries in here please" and I don't believe they came at all. I suspect they load up the delivery people so much that the drivers don't have time to get round all the houses.

I've had this before with Hermes - they "try to deliver" three times tell me I was out three times and then I have to pick it up from their delivery centre. I don't have a car, so it's a real pain having to get there.

Please tell them that I'm in. If they do this again I'll cancel my order and reluctantly not use you again but use a company that uses Royal Mail or some other proper courier.
Sorry about this but it's annoying.

Why don't they just leave a message "sorry we weren't able to deliver your package, we'll reschedule for tomorrow/next week/next year". The annoying bit is them lying and pretending that I was maliciously not at home.

 

[NoXion]

Fucking Hermes strikes again!

So I was receiving a parcel for a friend this afternoon, and as the delivery guy was coming up the stairs to my front door, I saw him quite deliberately drop someone else's package on the floor of the landing on the way up. So after I took my package I had to have a go at him. I get that Hermes don't pay enough to give a fuck, but the line should be drawn before fucking around with actual people's stuff, there's no excuse for that.

Dude left without a word. What a fucking disgrace.

 

[existentialist]

Fucking Hermes strikes again!

So I was receiving a parcel for a friend this afternoon, and as the delivery guy was coming up the stairs to my front door, I saw him quite deliberately drop someone else's package on the floor of the landing on the way up. So after I took my package I had to have a go at him. I get that Hermes don't pay enough to give a fuck, but the line should be drawn before fucking around with actual people's stuff, there's no excuse for that.

Dude left without a word. What a fucking disgrace.

Well, they obviously think their own brand is toxic enough that they've changed it. It's now "Evri", presumably as in "Of all the parcels we get, evri one will get drop-kicked across the warehouse, and evri other one will be lost or misdelivered."