Crap, unreliable parcel delivery/courier companies - feel free to vent here

[cybershot]

We’ve got no evri driver by us at the moment. Backlog of parcels ‘delayed’ some up to 9 weeks apparently. No option to just go and collect. Impossible to speak to a human.

Disgrace of a courier. Of course suppliers won’t do fuck all about it until it’s gone past 28 days and no delivery.

You pay for postage. The least companies could do is let you choose how much you wanna spend on it. I’d happily pay more money for dpd than be lumbered with fucking evri.

 

[NoXion]

We’ve got no evri driver by us at the moment. Backlog of parcels ‘delayed’ some up to 9 weeks apparently. No option to just go and collect. Impossible to speak to a human.

Disgrace of a courier. Of course suppliers won’t do fuck all about it until it’s gone past 28 days and no delivery.

You pay for postage. The least companies could do is let you choose how much you wanna spend on it. I’d happily pay more money for dpd than be lumbered with fucking evri.

That's what blows my fucking mind about this, surely it couldn't be all that difficult to offer customers a choice of delivery companies? Instead of offering us no choice, other than to find some other retailer who uses a delivery company that didn't have to rebrand itself due to being so fucking shit. It should be a legal requirement for all online businesses to state upfront on the payment page what delivery companies they are employing, instead of hiding it away on some "delivery information" page.

Saw a news article today that said Evri have been having problems finding the staff for "last mile" delivery. No fucking wonder, I bet it's worse than Amazon delivery.

 

[NoXion]

So this happened locally the other day.

Evri chance that driver got sacked

I've seen delivery people treat the items they are delivering with total contempt, one of them even dropped an item on the floor right in front of me. Like, I get it, it's a shit fucking job where your bosses are slave-driving cunts and you get pathetic pay to boot. But that's no excuse to take out your frustrations on the rest of us. If really you hate your job that much, then just fucking leave the stuff at the depot and quit your job like a non-psychopath. Don't be a complete cunt and make third parties unhappy by committing this kind of fly-tipping temper tantrum.

 

[platinumsage]

I've seen delivery people treat the items they are delivering with total contempt, one of them even dropped an item on the floor right in front of me. Like, I get it, it's a shit fucking job where your bosses are slave-driving cunts and you get pathetic pay to boot. But that's no excuse to take out your frustrations on the rest of us. If really you hate your job that much, then just fucking leave the stuff at the depot and quit your job like a non-psychopath. Don't be a complete cunt and make third parties unhappy by committing this kind of fly-tipping temper tantrum.

All parcels should be droppable, if they aren't then they haven't been packaged appropriately. The exception is items marked fragile and where the courier has specified they will handle those differently.

 

[NoXion]

All parcels should be droppable, if they aren't then they haven't been packaged appropriately. The exception is items marked fragile and where the courier has specified they will handle those differently.

How a parcel is packaged becomes completely irrelevant when couriers are deliberately dropping the shit they're supposedly to be delivering. Protecting against accidental damage is not the same thing as protecting against intentional abuse. Because that can involve shit like the parcels being dumped outside in the woods for days if not weeks on end.

 

[platinumsage]

How a parcel is packaged becomes completely irrelevant when couriers are deliberately dropping the shit they're supposedly to be delivering. Protecting against accidental damage is not the same thing as protecting against intentional abuse. Because that can involve shit like the parcels being dumped outside in the woods for days if not weeks on end.

Did the person who dropped an item on the floor in front of you drop it on the floor from waist height, or throw it down on to the ground with great force? If the former then packaging is absolutely relevant, because parcels should be packaged so as to withstand being dropped.

 

[NoXion]

Did the person who dropped an item on the floor in front of you drop it on the floor from waist height, or throw it down on to the ground with great force? If the former then packaging is absolutely relevant, because parcels should be packaged so as to withstand being dropped.

Again, it doesn't fucking matter. If someone is so bereft of shame that they think deliberately dropping parcels in front of customers is acceptable, then who fuck knows how they treat the items when other people aren't looking?

Your first instinct of defaulting to processes and procedure as a means of excusing obviously awful behaviour is really shit bootlicking conduct that you should reconsider, post-haste.

 

[muscovyduck]

Yes you package your parcel thinking it might accidentally get dropped, or go through a bit of a rough sorting system. But you expect a basic level of care. The more angry badly paid workers are throwing your parcel around, the more likely it's going to break. Like the difference between a gust of wind and a hurricane

 

[platinumsage]

Again, it doesn't fucking matter. If someone is so bereft of shame that they think deliberately dropping parcels in front of customers is acceptable, then who fuck knows how they treat the items when other people aren't looking?

Your first instinct of defaulting to processes and procedure as a means of excusing obviously awful behaviour is really shit bootlicking conduct that you should reconsider, post-haste.

I hope you had your man give the insolent wretch a good hiding.

 

[NoXion]

I hope you had your man give the insolent wretch a good hiding.

Fuck off.

 

[Louis MacNeice]

I find placing the item on the floor before scanning the tracking code and ringing the doorbell usually works, weather permitting of course. It might help that I'm not paid per parcel and I don't have to provide my own van, but it really isn't rocket science.

Cheers - Louis MacNeice

 

[platinumsage]

Yes you package your parcel thinking it might accidentally get dropped, or go through a bit of a rough sorting system. But you expect a basic level of care. The more angry badly paid workers are throwing your parcel around, the more likely it's going to break. Like the difference between a gust of wind and a hurricane

No one talked about throwing a parcel round, simply a parcel being dropped. As parcels might reasonably get accidentally dropped, the only problem is the apparent reason for the dropping, but this has zero material affect on the parcel itself, so NoXion is getting angry not at what happened to their parcel, but at what was going on inside someone else's head.

 

[NoXion]

No one talked about throwing a parcel round, simply a parcel being dropped. As parcels might reasonably get accidentally dropped, the only problem is the apparent reason for the dropping, but this has zero material affect on the parcel itself, so NoXion is getting angry not at what happened to their parcel, but at what was going on inside someone else's head.

You're still going on as if behaviour doesn't matter, when clearly it does. I said nothing about what was in their head you fucking cunt, I was describing their actions in front of my very eyes. The drop was deliberate. Do you think parcels are more or less likely to be dropped (and have other things happen to them) if the delivery workers are deliberately mishandling them? Do you think "proper packaging" is tuned for occasional accidents or deliberate mistreatment? Supply evidence.

 

[platinumsage]

You're still going on as if behaviour doesn't matter, when clearly it does. I said nothing about what was in their head you fucking cunt, I was describing their actions in front of my very eyes. The drop was deliberate. Do you think parcels are more or less likely to be dropped (and have other things happen to them) if the delivery workers are deliberately mishandling them? Do you think "proper packaging" is tuned for occasional accidents or deliberate mistreatment? Supply evidence.

A drop is a drop, doesn't matter to the parcel why it happens. Parcels are packaged so as to cope with dropping, the worker knew this.

 

[platinumsage]

I find placing the item on the floor before scanning the tracking code and ringing the doorbell usually works, weather permitting of course. It might help that I'm not paid per parcel and I don't have to provide my own van, but it really isn't rocket science.

Cheers - Louis MacNeice

Ever dropped something accidentally with a customer watching and been accused of doing it deliberately? That must suck.

 

[Louis MacNeice]

Ever dropped something accidentally with a customer watching and been accused of doing it deliberately? That must suck.

No.

Cheers - Louis MacNeice

 

[Storm Fox]

A drop is a drop, doesn't matter to the parcel why it happens. Parcels are packaged so as to cope with dropping, the worker knew this.

Lol and I'm all companies pack to the relevant standard and I'm sure the evri delivery guy ensures packages are only dropped from a height less than 760mm to fit the standard.

The Carton Drop Test: 7 Things You Need to Know About It

When cartons are being transported from the factory, they can be mishandled. This is why carton drop tests are important. How do these tests work?

insight-quality.com

 

[platinumsage]

Lol and I'm all companies pack to the relevant standard and I'm sure the evri delivery guy ensures packages are only dropped from a height less than 760mm to fit the standard.

The Carton Drop Test: 7 Things You Need to Know About It

When cartons are being transported from the factory, they can be mishandled. This is why carton drop tests are important. How do these tests work?

insight-quality.com

as I said, if it’s not packed to standard that’s the sender’s fault, if it’s dropped from greater than waist height that’s the couriers fault, but if neither of those things happened then the only perceived problem seems to be the person’s reason for dropping it, which apparently was because they were being insolent or something, and this lead to all sorts of wild conclusions about what goes on behind closed doors.

 

[lazythursday]

My latest delivery from Evri took nearly a month from ordering (about a week to reach them at all, then stuck in their systems) - and then was left in a ridiculous place behind a different house that luckily I recognised - wasn't a cheap item and was out in the elements for days because I didn't get any notification of delivery either. But given that the previous two items didn't come at all I guess I should take that as a win.

What's really frustrating is that an awful lot of retailers don't specify the courier anywhere - as others have said I'd happily pay a premium for DPD / Royal Mail - or as on one case recently it said Royal Mail and still ended up in Evri's clutches. It's made me very reluctant now to do any online delivery that isn't Amazon (who may be evil but are reliable) or can be delivered straight to a locker. Insanely Evri will deliver to a locker but only after they have 'attempted delivery' for three times and then you end up with another bloody week in the warehouse before it makes the locker...

 

[NoXion]

Once is happenstance. Twice is coincidence. Three times is deliberate action. Two more incidents of parcels under the "care" of Evri being dumped:

Christmas chaos as city folk's parcels DUMPED in the street

Evri parcels - some of which may well be Christmas presents - have been strewn across the floor in a city suburb with the footage posted to social…

www.eveningnews24.co.uk

Investigation launched after EVRi parcels found dumped in hedge

An investigation has been launched after more than 25 parcels bound for the Woodbridge area were found dumped in a bush.

www.eadt.co.uk

Evri are scum.

 

[Saffy]

Had an email that my Vinted parcel had arrived at my local collection point. Went to get it and was told I had two parcels. It turned out to be an order from Vinted from two months ago which I'd been refunded on because it got lost! Apparently the van went into the garage to be fixed with a load of parcels in it!

 

[Lurdan]

Another Times article today slagging off Evri (nee Hermes). Includes this video

View attachment ezgif.com-video-cutter.mp4

The lesson to be drawn from this is bend down after taking the photo and tuck the parcel inside your hoodie so you can't be seen carrying it away

 

[_Russ_]

as I said, if it’s not packed to standard that’s the sender’s fault, if it’s dropped from greater than waist height that’s the couriers fault, but if neither of those things happened then the only perceived problem seems to be the person’s reason for dropping it, which apparently was because they were being insolent or something, and this lead to all sorts of wild conclusions about what goes on behind closed doors.

What the fuck world are you living in?...wait Ill just get my tape measure

 

[NoXion]

What the fuck world are you living in?...wait Ill just get my tape measure

There are fewer things more fucking pathetic than an ordinary person defending shitty businesses without even being paid for their trouble.

 

[savoloysam]

Had an email that my Vinted parcel had arrived at my local collection point. Went to get it and was told I had two parcels. It turned out to be an order from Vinted from two months ago which I'd been refunded on because it got lost! Apparently the van went into the garage to be fixed with a load of parcels in it!

Self employed drivers being paid shit money for sitting in traffic all day equals workers who probably can't afford to service their vehicles enough. Hazard of the job!

 

[platinumsage]

What the fuck world are you living in?...wait Ill just get my tape measure

Just pack your stuff appropriately and get compensated when it’s damaged, like what millions of normal people do. Don’t slag off workers when you’re worried about some fantasy stuff that might happen behind the scenes based on them dropping your shitty box in front of you.

 

[platinumsage]

There are fewer things more fucking pathetic than an ordinary person defending shitty businesses without even being paid for their trouble.

Im not defending the business, i’m slagging off your rage fantasy of workers wantonly and maliciously chucking your box around when you’re not there.

 

[weltweit]

My Amazon parcel was due for delivery during the World Cup Final but it seemed it would be delivered quite a while after the game had finished. Anyhow after the game I checked the tracking and it said, delivered, handed to resident.

I called a couple of my neighbours who hadn't seen it. The next day my BiL brought it round and said that it had been left on the ground in the entrance to his house.

Why would they lie like that?

 

[NoXion]

Im not defending the business, i’m slagging off your rage fantasy of workers wantonly and maliciously chucking your box around when you’re not there.

It wasn't even my parcel they dropped, it was someone else's. They did it right in front of me. It was very obviously not an accident. So this idea that I'm being unreasonable by supposing that parcels get similar treatment when nobody else is looking is just you being full of shit, as usual.

Especially when there have been at least three documented instances of multiple parcels not just being treated carelessly, but actively abandoned to the elements. It's indicative of a serious problem with the company, it's not just a handful of bad eggs.

 

[platinumsage]

It wasn't even my parcel they dropped, it was someone else's. They did it right in front of me. It was very obviously not an accident. So this idea that I'm being unreasonable by supposing that parcels get similar treatment when nobody else is looking is just you being full of shit, as usual.

It doesn’t matter why they dropped it, as I explained. What you saw is typical of the forces that packages are frequently subjected to in the system, which they knew.

You’re being unreasonable by focusing on perceived worker behaviour rather than on whether the contents of the package was actually damaged.

If you have a problem with damaged or missing packages, take it up with the company rather than slagging workers because you have some fantasy of them doing unspeakable things to your box in private.