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Crap, unreliable parcel delivery/courier companies - feel free to vent here

UPS decided this week that they were going to deliver my parcels to my nearest Collect point instead of actually my address. As the shop is only a short walk away normally this would not be a problem, but I broke a toe on Hogmanay so walking more than a few steps is painful and slow. But hey, at least I have those parcels.

I still don't have a bunch of Hermes parcels, and even the replacements ordered have disappeared. An oversea item that I have waited the best part of a month for has also been reordered today.

I've tried contacting them through social media - as have tons of other people across the UK - to no avail. The DM person just says to try the Help Centre which we all know to be fucking useless.

I found the CEO's email address and have emailed that after someone said that was the only thing that got results.

I. Just. Want. My. Orders.
 
Out of four dresses I ordered from Debenhams, three turned up (separately), one parcel I was in but they didn't buzz me, just sent a message saying the parcel had been delivered, but there was no photo of a parcel on my doorstep, it was an all black image.

I tried chasing it up with Evri, they eventually said I should take it up with the retailer. (!?) I contacted Debenhams, who told me the status was delivered and I should take it up with Evri. Argh!

I then messaged Debenhams via Facebook messenger and another agent sent me some terms and conditions that I had to agree to, saying I had to confirm it hadn't been received, that I'd checked with other members of the household, that I had to acknowledge and agree that they might involve the police, etc.

Basically warning me off making a false report.

I said I agree and they're processing a refund. I've still got to return a dress that doesn't fit. Another dress was skanky, stank of cigarettes and perfume and BO. She's refunding that as 'faulty' too.

Never buying from them again.

Whenever I buy something online and the delivery goes wrong I swear I'm going to check which courier company they use the next time I do online shopping and I always forget.

That list above is an easy way to check though, instead of trying to find out yourself.
 
equationgirl said:
It's not, it's a link to the EvriDeliveryFails twitter account, which is various people reporting on their delayed/missing/stolen parcels.
Click to expand...
If you click on the link and go back to that EvriDeliveryFails Twitter account, you will see that the pinned tweet on that Twitter account contains a link to a list of retailers that use Evri. Like I said. Yes, the accounts tweets and retweets are all complaints about delayed/missing/stolen parcels. But the pinned tweet on that account is as described.
 
I used home address & home postcode to order some stuff [a small, somewhat heavy packet, as mostly brass slot-head screws] as there is more likely to be some one in late in the day, and experience has shown we usually get stuff late in the day. Said screw delivery was quite important as needed to finish off several aspects of the current project. I was planning to take it down there myself, as at least one set was "special purpose"

Guess what : several days late but delivered midday down at the workshop. That's a couple of miles away !
and the special purpose screws have been used for some thing else ...
 
My parcel was lost by Evri - tracking had said 'delayed' for ages before it suddenly said it had been delivered. Er no, you didn't deliver it. I was gearing myself up for a fight with them but they replied very quickly and accepted that it was probably lost. Waiting for the refund from the retailer to get to my bank account.
 
Last edited:
cesare said:
We did once, with beer52, but beer52 sent replacement
Click to expand...
I had this before Xmas. They sent it, went out to delivery then there was a ‘failure of address access’ - which there absolutely, 100% wasn’t. Beer52 were very good, apologised profusely and immediately sent a replacement.

Guess what happened to that?

They’re now trying for a third time via Yodel.
 
belboid said:
I had this before Xmas. They sent it, went out to delivery then there was a ‘failure of address access’ - which there absolutely, 100% wasn’t. Beer52 were very good, apologised profusely and immediately sent a replacement.

Guess what happened to that?

They’re now trying for a third time via Yodel.
Click to expand...
We got our replacement but had a "delayed" again just before Xmas, but to be fair that one actually arrived.
 
belboid said:
I had this before Xmas. They sent it, went out to delivery then there was a ‘failure of address access’ - which there absolutely, 100% wasn’t. Beer52 were very good, apologised profusely and immediately sent a replacement.

Guess what happened to that?

They’re now trying for a third time via Yodel.
Click to expand...
I wonder at what point retailers will terminate their contracts with Evri? I mean, replacing all these missing items and dealing with all the hassle from customers must be costing them a fortune.
 
AnnO'Neemus said:
I wonder at what point retailers will terminate their contracts with Evri? I mean, replacing all these missing items and dealing with all the hassle from customers must be costing them a fortune.
Click to expand...
Probably a drop in the ocean compared to the amount of overstock they have to get rid of at the end of a season. The maths on fast fashion and its comparative industries is incredibly counterintuitive
 
Someone on Twitter reported that they'd had a letter from her local council alleging that they had been flytipping. Apparently, this was on the basis that a Christmas gift, sent via Evri, had not been delivered and had then been found dumped. The local authority had traced them from the address on the parcel...
 
Contacted Evri to tell them that my postcode is not for #24 blahblah Road, it is for Foobar Court on blahblah Road, containing many flats of which mine is #24, and their postcode index is wrong. So I corrected the address, at which point Evri told me that I was wrong and they were going to go ahead and deliver it to the wrong address.
 
existentialist said:
Someone on Twitter reported that they'd had a letter from her local council alleging that they had been flytipping. Apparently, this was on the basis that a Christmas gift, sent via Evri, had not been delivered and had then been found dumped. The local authority had traced them from the address on the parcel...
Click to expand...
You can get fined a lot for flytipping! I suppose they're covered by reporting a missing delivery?
 
AnnO'Neemus said:
You can get fined a lot for flytipping! I suppose they're covered by reporting a missing delivery?
Click to expand...
The Tweet had screenshots of the Evri "we couldn't deliver" message, and I'd imagine she's pretty watertight - you can't, surely, prosecute someone for flytipping just because their address turns up on a bit of flytipped stuff.

But it must be worrying, and stressful, and...well, IT JUST SHOULDN'T BLOODY HAPPEN. And comments on the Tweet suggest that this isn't the only time this has happened.

Really, there should be some kind of investigatory process around how items in transit can end up dumped, but I don't suppose there will be.
 
My parcel has been with Evri since 30/12. I contacted the seller for a replacement but it’s out of stock and they wouldn’t chase Evri so I’m having to. Obviously that brings its own challenge.
Fucking hate Evri. I’ve never had any issue with DPD or UPS, sending or receiving.
 
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