Crap, unreliable parcel delivery/courier companies - feel free to vent here

[equationgirl]

A small package arrived today which had clearly been opened by someone en route to me. As the other item I had ordered was still curiously in place, it did make me wonder who had done it. My usual postie is back today thankfully, it was nice to talk to him.

 

[Marty1]

If I'd known it was drivers discretion I would not have bothered. But then that is completely bollocks as this was not a situation that required drivers discretion.

The fact of the matter is that they break down the customers choices in the case that the customer does not answer the door/ is not home. If they are not in/don't answer (because obviously driver can't hang around all day)- safe space or leave with neighbour. I chose safe space....but the ridiculous thing was I was in but the driver did not even knock and did not leave the parcel where I asked.

What if I'd been isolating?

That's why I ticked a box to day that I take responsibility for that and its why they take a photo of where they left it.

Just fucking shoddy.

Sounds like your parcel was delivered by Yodel?

 

[kalidarkone]

Sounds like your parcel was delivered by Yodel?

No

 

[Marty1]

No

Oh yeah, you already mentioned DPD.

Yodel also have option for customer to choose to take responsibility for where they request parcel to be left.

 

[belboid]

I am due a delivery on Thursday. It is booked, for Thursday.

so I got sent an email at 12.15 this morning that it would arrive today, which it did, at 7 bloody am.

 

[platinumsage]

Most of them won't ship a mobile phone to France (not sure I believe that but that's what they tell me), so I had to use DHL European Road.

DHL will collect between 8am and 6pm apparently. They've 15 minutes left and I'm not hopeful.

Normally I use drop-off when sending precisely because of this problem, but the last time I had FedEx collect a package for UK delivery they sent me a 1-hour window and link to track their collection driver, as commonly happens with deliveries nowadays.

No such luck with DHL. I'm stuck with their antiquated website which helpfully informs me that they have received the shipment information.

 

[platinumsage]

I reckon they (or rather, their system) saw my collection showing up on their thingy and just thought - not worth it today, cba.

I‘d like to know the various companies’ failure rates for domestic collections.

 

[Marty1]

Ordered a Northface jacket online from footasylum (Xmas present for son). On the checkout it showed tracking info via - Hermes.

The day of delivery said between 15.00-17.30. At 17.25 tracking showed it couldn’t be delivered today and would be tried again tomorrow. It ended up being delivered at 17.35 with photo proof. The photo was a blurred pic of my gf picking up the parcel from our doorstep from the bottom of our drive

Aside from the momentary confusion - glad to have taken delivery.

 

[seeformiles]

I have never received a parcel from Hermes that didn’t look like it had seven shades of shit kicked out of it.

 

[Saul Goodman]

Ordered a Northface jacket online from footasylum (Xmas present for son). On the checkout it showed tracking info via - Hermes.

If you order stuff from Amazon do you deliver it to yourself, and if so, do you ask for ID?

 

[platinumsage]

If you order stuff from Amazon do you deliver it to yourself, and if so, do you ask for ID?

OT but my grandad was a milkman and used to have milk delivered to his house by a different milkman.

 

[Leafster]

I have never received a parcel from Hermes that didn’t look like it had seven shades of shit kicked out of it.

 

[Kanda]

I had to help out at Basildon Amazon Depot, it was difficult fitting everything in the van the amount I got given so quite a few probably looked like they'd been stamped on

Never again, I'll stick to the sleepy SE and Eastbourne for my deliveries

 

[gentlegreen]

Had a new Virgin modem delivered by Yodel yesterday - delivery dead in the middle of the ETA range - online tracking made it a doddle.

 

[two sheds]

I've just had an email from Yodel to say my parcel has been delivered.

Except no one has been anywhere near my front door all morning!

I thought I ought to walk down to the road through my front garden to see if I could find it.

And, yes, there it was perched on a low wall nestled in amongst the plants!

£300 worth of equipment just left in my garden!

A couple of weeks ago after some very heavy rain I found a soggy cardboard box in the same place which was a delivery for my neighbour who couldn't find it after they'd also had an email to say their parcel had been delivered.

I wonder if it's the same courier.

Yodel have sent me an email to ask them to "Rate your delivery". I'm wondering what I should say.

I regularly swore at the Yodel delivery guy for leaving three notes on successive days saying I wasn't in when I was. I spent an afternoon trying to contact a human being at the fucking company without success. Eventually I had to cadge a lift off a neighbour to take me to the local delivery place (address also was really difficult to find online).

Happened again recently but I discovered their on-line delivery update which is really helpful - they tell you where the driver is and how many drops they have to make before they get to you. So I waited until he was due at my place and went outside and asked him about it. He turned out to be a lovely old toothless bloke who apologized profusely and said he was scared of my dog (who barks like mad but is actually fine).

So I got a doorbell at the gate and now he leaves the package inside, scarpers and rings the bell. Not had a problem since .

The company's still fucking atrocious though.

 

[Bahnhof Strasse]

I saw my Hermes delivery driver on my street earlier today, I thanked him for taking the risk to deliver these vital packages all through the pandemic. He smiled the sweetest smile and I swear I saw a tear in his eye as he booted my package in to the gutter outside my neighbour’s and stuck a sorry you were out card in my hedge.

 

[two sheds]

Our postie is a star. May have mentioned before but when I got cosmo (12 years ago now) she was really aggressive to people coming to the house. Every time he came he stuck a treat through the gate for her. Now she associates visitors with treats (I've carried on the habit with other visitors) and is fine with everyone who comes.

When she sees his red van, or any red van, or any van at all for that matter, she starts out in a trot towards it. I have to tempt her back with a treat otherwise she'd disappear after it into the distance like the pied piper all over

 

[equationgirl]

Royal Mail deliveries are taking 1-2 days longer than usual at present because of the pandemic as best I can tell, certainly for my area.

I did eventually receive a replacement for the lost item, although curiously the replacement was supposed to come with a small free gift by way of an apology and that was missing from the package, which had again been opened. There's a message board for postal workers and there was some interesting threads about packages being ripped open by different sorting machinery. I remain sceptical as the sorting machine did a very careful job opening the jiffy bag...

 

[seeformiles]

Can’t see it unfortunately

 

[Leafster]

Can’t see it unfortunately

Hmm, I see the original tweet has been deleted It was a video clip of a Hermes driver throwing packages into a Hermes van.

ETA: I see it's on the Scum's twitter feed too but I won't link to that. Just try searching "Hermes driver caught launching parcels into van "as hard as he could"" if you're interested.

 

[seeformiles]

Hmm, I see the original tweet has been deleted It was a video clip of a Hermes driver throwing packages into a Hermes van.

ETA: I see it's on the Scum's twitter feed too but I won't link to that. Just try searching "Hermes driver caught launching parcels into van "as hard as he could"" if you're interested.

I think I’ve seen the clip you refer to - not surprised

 

[gentlegreen]

I have yet to receive the coffee beans a local roaster mailed-out back in the spring.
Whatever happened to the package, surely the address label would have been legible... : hmm:
Very nice coffee too.

 

[platinumsage]

My mum just received the first class letter I posted three weeks ago, a week after she received two weeks worth of mail on one day.

 

[Bahnhof Strasse]

I have yet to receive the coffee beans a local roaster mailed-out back in the spring.
Whatever happened to the package, surely the address label would have been legible... : hmm:
Very nice coffee too.

Your postie says the same thing.

 

[Marty1]

I had to help out at Basildon Amazon Depot, it was difficult fitting everything in the van the amount I got given so quite a few probably looked like they'd been stamped on

Never again, I'll stick to the sleepy SE and Eastbourne for my deliveries

How many stops and parcels did you have on that route in Basildon?

On a side note: my firm are offering incentives to work away from now all the way thru to Xmas, in various locations at higher rate of pay - even heard a day rate of £220 in Doncaster! If I was footloose and fancy free I’d probably have taken that offer up. They also provide you with free hotel accommodation but you share the room with another driver.

My depot is still recruiting even tho we’ve more drivers than routes available. They’re giving routes to the newbies whilst dropping days off for established drivers ffs

 

[Kanda]

How many stops and parcels did you have on that route in Basildon?

On a side note: my firm are offering incentives to work away from now all the way thru to Xmas, in various locations at higher rate of pay - even heard a day rate of £220 in Doncaster! If I was footloose and fancy free I’d probably have taken that offer up. They also provide you with free hotel accommodation but you share the room with another driver.

My depot is still recruiting even tho we’ve more drivers than routes available. They’re giving routes to the newbies whilst dropping days off for established drivers ffs

It was something like 280 parcels, can't remember stops, notebook is in van. I was f*cked!

I'm based out of Brighton but our routes are Eastbourne.. which rocks as it's the furthest site so max is 180 parcels. Yesterday I had 38!

Same thing happening down here with drivers, but we have new cycle times and I get out on the 05:50 C1... they don't really send newbies on nursery routes at that time.

 

[platinumsage]

I have a Yodel coming and might be out. When I go to manage my delivery options online I get:

Your parcel cannot currently be delivered to your safe place as it's with our driver for delivery or collection.

and

Your parcel cannot currently be delivered to your neighbour as it's with our driver for delivery or collection.

 

[keybored]

I have a Yodel coming and might be out. When I go to manage my delivery options online I get:

Your parcel cannot currently be delivered to your safe place as it's with our driver for delivery or collection.

and

Your parcel cannot currently be delivered to your neighbour as it's with our driver for delivery or collection.

That's pretty standard across all couriers though isn't it? You can't normally change your delivery on the same day when it's already out for delivery.

 

[platinumsage]

That's pretty standard across all couriers though isn't it? You can't normally change your delivery on the same day when it's already out for delivery.

No, they all allow me to change thelse things until the driver is at the doorstep. The driver checks their device if the door isn’t answered and gets the updated instruction about what to do next. At least that’s my experience with all the other couriers for the last few years.

 

[iona]

That's pretty standard across all couriers though isn't it? You can't normally change your delivery on the same day when it's already out for delivery.

DHL (iirc) don't give you the option to rearrange a delivery until AFTER it's been loaded into the van