Crap, unreliable parcel delivery/courier companies - feel free to vent here

[hash tag]

We ordered Christmas dinner in a box this year. When the ordered was placed 2 weeks ago we were told it would be delivered yesterday or today. Went into the suppliers website at the weekend and told me I could track it via an app which I had to down load. There is no sign anywhere of our dinner. Yet.

 

[hash tag]

Minutes after typing that our Christmas dinner was delivered by a man in a black London taxi....none of those grumpy drivers in a big white van for us. I feel a bit like Margot Leadbetter

 

[muscovyduck]

I actually just posted this on a different thread but it might be useful here too. Which has good info about what to do when you have issues with your delivery if you buy something online and also generally how to navigate the purchase so you don't accidentally water down your consumer rights. Citizens Advice has info too but I can't quite find the right pages atm

 

[hash tag]

Pay by credit card and get a charge back if all goes wrong is possibly the easiest route.

 

[hash tag]

Just checking on some books sent to me. They were delivered by Royal Mail and signed for!
Great signature

 

[Bahnhof Strasse]

Un-crap

 

[Louis MacNeice]

Just checking on some books sent to me. They were delivered by Royal Mail and signed for!
Great signature
View attachment 247316

You can't sign for them and haven't been able to since the first lockdown; that's just the postie's scrawl to say job done.

My scrawl is not much better, but I do make sure that the parcel has been taken inside, posted through letter box or left in a safe place/with neighbour (note through door to let them know what I've done).

Cheers - Louis MacNeice

 

[equationgirl]

At Royal Mail we haven't had customers signing since the first lockdown; we are meant to make sure that the customer has actually taken delivery before we sign on their behalf (same goes for special deliveries.

Cheers - Louis (on my rest day) MacNeice

My postman is brilliant, what's the best way to feed that back to Royal Mail?

 

[Louis MacNeice]

Un-crap

This is why we have RM issue mini crampons! I kid you not.



Cheers - Louis MacNeice

 

[Louis MacNeice]

My postman is brilliant, what's the best way to feed that back to Royal Mail?

Phone your local delivery office and speak to the delivery office manager...they might be a little busy!

Cheers - Louis MacNeice

 

[two sheds]

My postman is brilliant, what's the best way to feed that back to Royal Mail?

Mine too, he virtually single handed cured the dog of being aggressive to visitors by giving her a treat every time he arrived

I also do a squiggle for my signature on deliveries - I heard about delivery companies being hacked and peoples' signatures being compromised. Not sure whether it's true but squiggle it is.

 

[8ball]

My postman is brilliant, what's the best way to feed that back to Royal Mail?

Was back at the folks place for Christmas - their postie takes parcels and letters from people to go into the post, as well as delivering it.
They also have a Hermes bod who everyone knows and is apparently great tbf.

 

[equationgirl]

Phone your local delivery office and speak to the delivery office manager...they might be a little busy!

Cheers - Louis MacNeice

Thank you x

 

[equationgirl]

Was back at the folks place for Christmas - their postie takes parcels and letters from people to go into the post, as well as delivering it.
They also have a Hermes bod who everyone knows and is apparently great tbf.

I think that's a new service, mine collected several packages from me. You pay for postage then book the collection online.

 

[8ball]

I think that's a new service, mine collected several packages from me. You pay for postage then book the collection online.

They just put the stamps/postage on and give it to him when he comes round - been doing it for ages. Though the booking service sounds especially handy at the moment.

 

[hash tag]

You can't sign for them and haven't been able to since the first lockdown; that's just the postie's scrawl to say job done.

My scrawl is not much better, but I do make sure that the parcel has been taken inside, posted through letter box or left in a safe place/with neighbour (note through door to let them know what I've done).

Cheers - Louis MacNeice

The postie had some interaction because Ernest is not my name but that of a building manager.

 

[Louis MacNeice]

The postie had some interaction because Ernest is not my name but that of a building manager.

The name will be the name of the person it is given to; the postie will have asked and entered it into their PDA...all at a distance.

Cheers - Louis MacNeice

 

[agricola]

had a good experience with DPD today - delivery arrived on time, delivered to my door, all was as it should be

 

[cybershot]

"DPD Local has been ranked as the best parcel delivery firm in our annual poll of MoneySavingExpert.com users, while its sister company DPD – the previous winner of our poll – came second. At the other end of the scale, CitySprint and Yodel got the poorest ratings from MoneySavers. The results come after a hard year for parcel delivery firms in which they've been an essential supply line for many stuck at home. "

DPD Local and DPD voted top parcel delivery firms, while CitySprint and Yodel are bottom of the pile

DPD Local has been ranked as the best parcel delivery firm in our annual poll of MoneySavingExpert users, with sister firm DPD coming second. But at the other end of the scale, CitySprint and Yodel got the poorest ratings from MoneySavers.

www.moneysavingexpert.com

 

[oryx]

Not parcels as such, but we were stil getting Christmas cards delivered last week.

Royal Mail

 

[Cerv]

everyone knows that "we tried to deliver but no-one answered" is the go to default lie delivery companies use in normal times. but how the fuck are they still coming out with that in the middle of lockdown?
and not convincing when the tracking number shows never left your warehouse. at least scan it out so you can pretend it's been on a trip in the van.

a special Fuck You to DHL cos 2 weeks after my work paid for next day delivery sending a new laptop out I'm still waiting.

 

[platinumsage]

"DPD Local has been ranked as the best parcel delivery firm in our annual poll of MoneySavingExpert.com users, while its sister company DPD – the previous winner of our poll – came second. At the other end of the scale, CitySprint and Yodel got the poorest ratings from MoneySavers. The results come after a hard year for parcel delivery firms in which they've been an essential supply line for many stuck at home. "

DPD Local and DPD voted top parcel delivery firms, while CitySprint and Yodel are bottom of the pile

DPD Local has been ranked as the best parcel delivery firm in our annual poll of MoneySavingExpert users, with sister firm DPD coming second. But at the other end of the scale, CitySprint and Yodel got the poorest ratings from MoneySavers.

www.moneysavingexpert.com

The driver who is coming to me this morning apparently loves his job. In DPD's tracking info there's now an option to view details of the driver, and he's written this in his profile:

"i like spend quality time with my family, workout on a gym, and i love do my job delivering parcels." His favourite tune is "likes all music"

In his feedback, 13 people say he respected their property.

 

[Cerv]

two days in a row I've not left the flat all day waiting, but Royal Mail have updated the tracking info "we were unable to deliver this item at 20-03-2021 as the address was inaccessible" without turning up. It was accessible enough for 3 other deliveries from other companies
In Hackney, not the remote highlands so christ knows what inaccessible means. Other than the driver knows "we tried to deliver but no-one was home" doesn't work as a lie this year.

 

[kalidarkone]

FFS! Just let me know where you left the fucking parcel. If you don't and I get an email saying its been delivered but I don't know where you left it of course I'm going to make a complaint! Doh!

 

[ATOMIC SUPLEX]

I'm having a good one with Hermes at the moment.
They 'delivered' my phone to a block of flats in another street about half a mile away and left it in front of the communal door on the pavement. I know this because they took a photo to show me "job done".
As soon as I found out, I went around the streets looking for the door in the picture and then figured they had my road name mixed up with another (mine is a three bedroom on a residential street, the other is a set of four blocks of flats on a main road. I located which flats it was from the picture, but the package was already gone. I buzzed all the flats but nobody had seen anything.

The photo looks a bit big for a phone that isn't even boxed, (that's a really large door by the way, normal size paving slabs and I only come up to about two thirds of the window hight. . . but hey ho.


Obviously Hermes have the worst customer service. There was little I could do apart from leave the automated online bot a message.
I also told the ebayer that sent it what happened and they said they would also get in touch with Hermes, and give a refund if Hermes agreed to it (I know under ebay rules it's still the sellers responsibility, but I thought I would leave that for a day or two, as nothing can be claimed for three days, and the same ebayer potentially had replacement phones coming in).

Three days later I get my first automated response from Hermes saying they will look at my claim. Later that day, I had another (still automated) response saying the matter was now in the hands of an actual human!!!

Next day I get a message to say they are sorry I wasn't in to receive my package (what?), and that they will try sending it again in the next 48 hours. ????
I checked the tracking, and this time instead of the picture saying it was delivered, it showed it was back at the depot.
This morning I get a message saying that the package is being processed and they expect it to be delivered to me . . . . 'last Tuesday'.

I'm kind of curious as to what will happen next.

 

[cyril_smear]

I'm having a good one with Hermes at the moment.
They 'delivered' my phone to a block of flats in another street about half a mile away and left it in front of the communal door on the pavement. I know this because they took a photo to show me "job done".
As soon as I found out, I went around the streets looking for the door in the picture and then figured they had my road name mixed up with another (mine is a three bedroom on a residential street, the other is a set of four blocks of flats on a main road. I located which flats it was from the picture, but the package was already gone. I buzzed all the flats but nobody had seen anything.

The photo looks a bit big for a phone that isn't even boxed, (that's a really large door by the way, normal size paving slabs and I only come up to about two thirds of the window hight. . . but hey ho.
View attachment 276877

Obviously Hermes have the worst customer service. There was little I could do apart from leave the automated online bot a message.
I also told the ebayer that sent it what happened and they said they would also get in touch with Hermes, and give a refund if Hermes agreed to it (I know under ebay rules it's still the sellers responsibility, but I thought I would leave that for a day or two, as nothing can be claimed for three days, and the same ebayer potentially had replacement phones coming in).

Three days later I get my first automated response from Hermes saying they will look at my claim. Later that day, I had another (still automated) response saying the matter was now in the hands of an actual human!!!

Next day I get a message to say they are sorry I wasn't in to receive my package (what?), and that they will try sending it again in the next 48 hours. ????
I checked the tracking, and this time instead of the picture saying it was delivered, it showed it was back at the depot.
This morning I get a message saying that the package is being processed and they expect it to be delivered to me . . . . 'last Tuesday'.

I'm kind of curious as to what will happen next.

They’re hopeless. I live in a 16 floor tower block and if e.g they have parcels for 6 addresses they will buzz each number to let you know they are here, and you think they are going to come to the door, and then they just dump al, the parcels in the foyer. Of course, all the alley cats in the block nick them

 

[Cerv]

DPD delivered today a damp, red stained box resealed in their own branded tape. case sized for six bottles but oddly with only 5 inside.

did they attach an apology slip with any info on how to claim for the damage, or even mention it at all on the doorstep? of course not, dropped the box and did a runner.

 

[equationgirl]

I was expecting a DPD parcel today between 1 and 2. At 1.39 I received a text from DPD saying they had attempted delivery and that as I wasn't in they will try again tomorrow.

They sent me a picture of my front door with my parcel outside, and they put a card through the door. However actually knocking on the front door seemed too much for them. They didn't ring the buzzer so don't know how they fit into the block of flats, but ffs knocking isn't that hard to do.

Twats.

 

[kalidarkone]

I was expecting a DPD parcel today between 1 and 2. At 1.39 I received a text from DPD saying they had attempted delivery and that as I wasn't in they will try again tomorrow.

They sent me a picture of my front door with my parcel outside, and they put a card through the door. However actually knocking on the front door seemed too much for them. They didn't ring the buzzer so don't know how they fit into the block of flats, but ffs knocking isn't that hard to do.

Twats.

Complain.

 

[Pickman's model]

I'm having a good one with Hermes at the moment.
They 'delivered' my phone to a block of flats in another street about half a mile away and left it in front of the communal door on the pavement. I know this because they took a photo to show me "job done".
As soon as I found out, I went around the streets looking for the door in the picture and then figured they had my road name mixed up with another (mine is a three bedroom on a residential street, the other is a set of four blocks of flats on a main road. I located which flats it was from the picture, but the package was already gone. I buzzed all the flats but nobody had seen anything.

The photo looks a bit big for a phone that isn't even boxed, (that's a really large door by the way, normal size paving slabs and I only come up to about two thirds of the window hight. . . but hey ho.
View attachment 276877

Obviously Hermes have the worst customer service. There was little I could do apart from leave the automated online bot a message.
I also told the ebayer that sent it what happened and they said they would also get in touch with Hermes, and give a refund if Hermes agreed to it (I know under ebay rules it's still the sellers responsibility, but I thought I would leave that for a day or two, as nothing can be claimed for three days, and the same ebayer potentially had replacement phones coming in).

Three days later I get my first automated response from Hermes saying they will look at my claim. Later that day, I had another (still automated) response saying the matter was now in the hands of an actual human!!!

Next day I get a message to say they are sorry I wasn't in to receive my package (what?), and that they will try sending it again in the next 48 hours. ????
I checked the tracking, and this time instead of the picture saying it was delivered, it showed it was back at the depot.
This morning I get a message saying that the package is being processed and they expect it to be delivered to me . . . . 'last Tuesday'.

I'm kind of curious as to what will happen next.

what happened next?