Crap, unreliable parcel delivery/courier companies - feel free to vent here

[gentlegreen]

My coffee beans are taking longer than usual .
Royal Mail first class - usually takes no more than 48 hours.
Since I'm at home I ordered 3x250g in one delivery so doubtless have triggered a threshold - ordinarily I order separate postable packets ...
(I sometimes feel a bit decadent and self-conscious having coffee beans delivered)

I wouldn't mind but I'm now delving into my emergency bean stash.

 

[existentialist]

My coffee beans are taking longer than usual .
Royal Mail first class - usually takes no more than 48 hours.
Since I'm at home I ordered 3x250g in one delivery so doubtless have triggered a threshold - ordinarily I order separate postable packets ...
(I sometimes feel a bit decadent and self-conscious having coffee beans delivered)

I wouldn't mind but I'm now delving into my emergency bean stash.

A nice jar of Nescafe should see you through...

 

[planetgeli]

Had a weird one with Parcelforce yesterday. Email saying your parcel will be delivered 1pm-2pm. This email came at 4pm.

Checking the tracking it said 'at depot' and not the next stage which is 'out for delivery'.

I assumed the 1-2pm thing meant tomorrow. But then my gf checked the tracking again at 6pm and it said 'out for delivery'. There was also a line about Parcelforce deliver between 7am and 6pm.

So I still assumed it was coming the next day.

9pm. Knock on the door. Parcel on the floor and van driving away.

Felt sorry for the driver tbh having to work those stupid hours.

 

[Leafster]

I had a similar timing issue with DPD this week. I was told they would email to give me advance warning of their delivery so I would be around to take it in.

I get up Wednesday morning, no email from them at that point so I take a short walk to the post box to post a letter before I start work. As I was turning into my road I spot a DPD van driving away from my place. I look at my phone to see an email delivered at 8:33 to say they would be delivering my parcel between 8:33 and 9:33. It was delivered at 8:36. Hardly giving me much notice!

 

[gentlegreen]

I swear I've seen 3 or 4 suspiciously red vans whizz past this morning ...

 

[existentialist]

I swear I've seen 3 or 4 suspiciously red vans whizz past this morning ...

"suspiciously red"

 

[gentlegreen]

"suspiciously red"

To be fair my street is probably used a lot by PO vans on the way to the sorting office two streets away - especially with the current reduced traffic and increased home deliveries...

 

[keybored]

"We've collected your parcel. Oh but we haven't received it", standard DHL stuff.

View attachment 236466

The saga continues...



By the way, the delivery address they can't find is a DHL parcel shop, suggested by DHL on their website and labelled by DHL.

 

[keybored]

I guess it's back at the depot.

 

[mauvais]

UPS.

In Transit

30/10/2020 - 14:02
Manchester, United Kingdom
The sender requested that we hold this package.

Out for Delivery
30/10/2020 - 5:40
Manchester, United Kingdom

Out for Delivery
30/10/2020 - 4:30
Manchester, United Kingdom

Did they bollocks request that you lying bellends.

 

[Marty1]

Had a weird one with Parcelforce yesterday. Email saying your parcel will be delivered 1pm-2pm. This email came at 4pm.

Checking the tracking it said 'at depot' and not the next stage which is 'out for delivery'.

I assumed the 1-2pm thing meant tomorrow. But then my gf checked the tracking again at 6pm and it said 'out for delivery'. There was also a line about Parcelforce deliver between 7am and 6pm.

So I still assumed it was coming the next day.

9pm. Knock on the door. Parcel on the floor and van driving away.

Felt sorry for the driver tbh having to work those stupid hours.

9pm? Parcelforce/Royal Mail must be adopting the Amazon model of fucking drivers over

Glad you got your parcel tho.

 

[Marty1]

The saga continues...

View attachment 236663

By the way, the delivery address they can't find is a DHL parcel shop, suggested by DHL on their website and labelled by DHL.

I’ve covered for DHL drivers before and DHL’s system is pure chaos. Basically you have a van full of parcels in no order, all loose moving around your van as you drive, then when you get to your destination you have to find customers parcel amongst a van full of around 80-90 various sized parcels of its one of your first drops.

I spent 10mins trying to find one then gave up and moved onto next drop.

 

[ATOMIC SUPLEX]

I had a prime trial a while ago, and they consistently put all my orders in my wheelie bin without ringing the door, just got emails saying the item was left with a receptionist. Everything that would not fit through the door was just put in the bin. Took me a couple of days or so to figure this out.
Hermes also don't ring, just put the package in my recycle box, but I do at least get a confirmation email, even if it doesn't say where it is.
Royal Mail signed for is just left on my doorstep, no card, no nothing.

 

[Louis MacNeice]

I had a prime trial a while ago, and they consistently put all my orders in my wheelie bin without ringing the door, just got emails saying the item was left with a receptionist. Everything that would not fit through the door was just put in the bin. Took me a couple of days or so to figure this out.
Hermes also don't ring, just put the package in my recycle box, but I do at least get a confirmation email, even if it doesn't say where it is.
Royal Mail signed for is just left on my doorstep, no card, no nothing.

Do Royal Mail ring your door bell? If so we wouldn't leave a card; rather we'd walk away and check that you'd come to the door to pick up the package before moving on )at lest that's what I do). If it was a signed for letter it might just be posted through your letter box as due to social distancing we can't get you to sign for it.

Cheers - Louis MacNeice

 

[Marty1]

I had a prime trial a while ago, and they consistently put all my orders in my wheelie bin without ringing the door, just got emails saying the item was left with a receptionist. Everything that would not fit through the door was just put in the bin. Took me a couple of days or so to figure this out.
Hermes also don't ring, just put the package in my recycle box, but I do at least get a confirmation email, even if it doesn't say where it is.
Royal Mail signed for is just left on my doorstep, no card, no nothing.

Regarding your Amazon wheelie bin deliveries - drivers aren’t supposed to leave parcels anywhere unless customer has a specified safe place - but never inside a wheelie bin as people have put their bins out and parcels have been lost.

Leaving parcels in the manner you’ve experienced is classed as ‘doorstepping’ ie chucking them anywhere. The driver has tried it once and not had any repercussions so has continued.

If you’re happy getting them delivered in your wheelie bin then no foul I’d say - at least you know where they are when delivered and inside the bin keeps them out the weather. Just always check your bin before bin day.

 

[ATOMIC SUPLEX]

Regarding your Amazon wheelie bin deliveries - drivers aren’t supposed to leave parcels anywhere unless customer has a specified safe place - but never inside a wheelie bin as people have put their bins out and parcels have been lost.

Leaving parcels in the manner you’ve experienced is classed as ‘doorstepping’ ie chucking them anywhere. The driver has tried it once and not had any repercussions so has continued.

If you’re happy getting them delivered in your wheelie bin then no foul I’d say - at least you know where they are when delivered and inside the bin keeps them out the weather. Just always check your bin before bin day.

I just don't understand why they didn't at least try and ring the doorbell? It wasn't just once, it was four times that they didn't ring and just left something in the bin. I didn't know at first so told amazon I got a message the package was delivered (and left with a secretary) but it never came. I actually got a refund on prime twice. I was a fool because they said if it didn't turn up in two days I would get a full refund. Two days later I found it in the bin. I really didn't think to look in there. It must have been there all weekend.

 

[ATOMIC SUPLEX]

Do Royal Mail ring your door bell? If so we wouldn't leave a card; rather we'd walk away and check that you'd come to the door to pick up the package before moving on )at lest that's what I do). If it was a signed for letter it might just be posted through your letter box as due to social distancing we can't get you to sign for it.

Cheers - Louis MacNeice

I got two signed for records from Royal Mail today and they did ring the bell and wait for me. However, in the past I have just had them dumped in or behind recycle bins with no card left. We have been in all the time so would have heard the crazy loud and scary buzzer. It's not always the same people. Even before the pandemic my signed for stuff was often (not always) signed by someone else and posted or left outside.

 

[keybored]

Looks like UPS have fucked me too. This was a Click & Collect sent to a local Sainsburys. The UPS site won't let me rearrange the delivery without an "InfoNotice Number". I don't have the shitting info notice, do I.

 

[Marty1]

I just don't understand why they didn't at least try and ring the doorbell? It wasn't just once, it was four times that they didn't ring and just left something in the bin. I didn't know at first so told amazon I got a message the package was delivered (and left with a secretary) but it never came. I actually got a refund on prime twice. I was a fool because they said if it didn't turn up in two days I would get a full refund. Two days later I found it in the bin. I really didn't think to look in there. It must have been there all weekend.

The driver shouldn’t have dumped your parcel in the bin, especially if he/she didn’t even knock/ring bell and even more so to not even bother leaving you a card detailing the location of your parcel - that’s inexcusable tbh.

The driver will likely have had a massive route to complete and was cutting as many corners as he/she could - again not an excuse.

There’s a saying at our depot amongst drivers:

‘Its only doorstepping if you get caught’

Personally I don’t doorstep as it’s the main metric that will end up backfiring on you (punished by losing work, or if a constant repeat offender - getting the sack) as penalty points are awarded towards drivers who are caught and against the drivers company he/she works for.

 

[hash tag]

I ordered something at 11,20 on Wednesday, 4th Nov. From a London shop to be sent to Portland, Or. I have just had an email to say parcel will be delivered today! Brilliant. Slight issue, the people it's being sent to are away for a few days

 

[kalidarkone]

I dont understand why in these rona times its an option to leave a parcel with a neighbour?
On DPD's website they state they will try 2 attempts to deliver and to choose if you want it in a safe place if you are not going to be in. I chose for it to be left in my black recycling box......so they left it with my neighbours (luckily the decent ones).

I thanked my neighbour but asked him to refuse to take anything on my behalf because of covid. ( Puts me unnecessarily in fairly close contact with someone that I dont need to be in close contact with) Also it weighed 25kilos so its not as if he could just leave it on the wall......

Anyway rant over.

 

[editor]

I've been sitting in for a Parcelforce pick up for two days now. FFS.

 

[Marty1]

My new android work device off eBay was delivered next day at 9am sharp via Royal Mail/Parcelforce.

And my new vehicle cradle was also delivered next day via UPS.

Nice.

 

[Marty1]

I dont understand why in these rona times its an option to leave a parcel with a neighbour?
On DPD's website they state they will try 2 attempts to deliver and to choose if you want it in a safe place if you are not going to be in. I chose for it to be left in my black recycling box......so they left it with my neighbours (luckily the decent ones).

I thanked my neighbour but asked him to refuse to take anything on my behalf because of covid. ( Puts me unnecessarily in fairly close contact with someone that I dont need to be in close contact with) Also it weighed 25kilos so its not as if he could just leave it on the wall......

Anyway rant over.

It’s because there’s less chance someone can pinch it - anything left outside in a safe space is at more risk than left with a neighbour.

Saying that you make a fair point regarding leaving parcels with neighbours during Covid - we (Amazon drivers) can’t leave anything with neighbours for this very reason

 

[kalidarkone]

It’s because there’s less chance someone can pinch it - anything left outside in a safe space is at more risk than left with a neighbour.

Saying that you make a fair point regarding leaving parcels with neighbours during Covid - we (Amazon drivers) can’t leave anything with neighbours for this very reason

Why did they give me the option then of either leaving it in a safe space or leaving it with a neighbour?- I chose safe space.

 

[Dogsauce]

It’s because there’s less chance someone can pinch it - anything left outside in a safe space is at more risk than left with a neighbour.

Saying that you make a fair point regarding leaving parcels with neighbours during Covid - we (Amazon drivers) can’t leave anything with neighbours for this very reason

Depends on the neighbour! When I picked up the delivery card for my new Garmin bike computer a few years ago and saw it had been delivered to no.2 (a house converted to bed sits and rented to people nobody else would house) I knew instinctively I wouldn’t get it. Unsurprisingly the alcoholic guy who signed for it was ‘burgled’ that day (possibly genuine, but probably by someone living there or one of their mates, they had a crime number). Amazon sent me another so no bother.

 

[Marty1]

Why did they give me the option then of either leaving it in a safe space or leaving it with a neighbour?- I chose safe space.

Drivers can usually override customers requests in these instances eg parcel may get damaged due to weather/rain, safe space too open for possible theft.

In these types of examples it’s drivers discretion that determines where parcel is delivered - mostly for the right reasons of protecting the customer to receive parcel. Obviously if neighbour decides to nick the parcel then it all backfires.

 

[Marty1]

Depends on the neighbour! When I picked up the delivery card for my new Garmin bike computer a few years ago and saw it had been delivered to no.2 (a house converted to bed sits and rented to people nobody else would house) I knew instinctively I wouldn’t get it. Unsurprisingly the alcoholic guy who signed for it was ‘burgled’ that day (possibly genuine, but probably by someone living there or one of their mates, they had a crime number). Amazon sent me another so no bother.

Yeah, you can leave notes on your account that show up on drivers device at time of delivery instructing not to leave parcels with certain house numbers - I occasionally see these.

‘DO NOT LEAVE WITH No. [fill in the house number] AS THEY WILL KEEP IT!’

 

[kalidarkone]

Drivers can usually override customers requests in these instances eg parcel may get damaged due to weather/rain, safe space too open for possible theft.

In these types of examples it’s drivers discretion that determines where parcel is delivered - mostly for the right reasons of protecting the customer to receive parcel. Obviously if neighbour decides to nick the parcel then it all backfires.

If I'd known it was drivers discretion I would not have bothered. But then that is completely bollocks as this was not a situation that required drivers discretion.

The fact of the matter is that they break down the customers choices in the case that the customer does not answer the door/ is not home. If they are not in/don't answer (because obviously driver can't hang around all day)- safe space or leave with neighbour. I chose safe space....but the ridiculous thing was I was in but the driver did not even knock and did not leave the parcel where I asked.

What if I'd been isolating?

That's why I ticked a box to day that I take responsibility for that and its why they take a photo of where they left it.

Just fucking shoddy.

 

[equationgirl]

I got a notification yesterday that my long awaited parcel had been delivered.

But not to me.

Eventually a very kind man brought the parcel round in the afternoon saying that it had been delivered to him by mistake.

His address is: 3 Xxx Drive

Mine (clearly shown on the parcel): 250 Yyy Road.

Easy mistake to make I suppose...

Fortunately my regular postman is back on Monday.