equationgirl
Respect my existence or expect my resistance
Took them bloody long enough. Was the reply along the lines of 'we're shit, we know we are, there's fuck all you can do about it.'?
Atos Medicals - Questions, Answers and Support
- Thread starter Zabo
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culder
Active Member
After a look around, I've found this e-mail address for complaints -
customer-relations@atoshealthcare.com
Is that what you used, Audio?
customer-relations@atoshealthcare.com
Is that what you used, Audio?
Minnie_the_Minx
someinenhhanding menbag and me ah bollox
that's a shame, would be nice to see what their explanation was
audiotech
wav, aiff, mp3, ogg, flac
I sent a letter direct to the Medical Examination Centre where my WCA took place. They do claim to lose them, so do have a copy handy
audiotech
wav, aiff, mp3, ogg, flac
One issue received this response:
"[I can confirm] that it is wholly inappropriate for an Atos Healthcare employee to speak to anyone in the manner that you have described and I apologise for the upset this has caused you."
and
"I have brought the... matters you raise to the attention of the Manager of our ***** office and asked that she take appropriate management action [no less} to address the issues that you have raised...."
'Early Day Motion 295
ATOS
Session 2012-13
Date tabled: 28.06.2012
Primary sponsor: McDonnell, John
Sponsors:
Text:
That this House deplores that thousands of sick and disabled constituents are experiencing immense hardship after being deprived of benefits following a work capability assessment carried out by Atos Healthcare under a 100 million a year contract; notes that 40 per cent of appeals are successful but people wait up to six months for them to be heard; deplores that last year 1,100 claimants died while under compulsory work-related activity for benefit and that a number of those found fit for work and left without income have committed or attempted suicide; condemns the International Paralympic Committee’s promotion of Atos as its top sponsor and the sponsorship of the Olympics by Dow Chemical and other corporations responsible for causing death and disability; welcomes the actions taken by disabled people, carers, bereaved relatives and organisations to end this brutality and uphold entitlement to benefits; and applauds the British Medical Association call for the work capability assessment to end immediately and to be replaced with a system that does not cause harm to some of the most vulnerable people in society.'
John McDonnell has an EDM which is very robust in attacking ATOS and the consequences of its activities, sadly I don't think he will get much support for this, remember most M.P's voted for the welfare reforms...
update, not one other M.P has endorsed the EDM as I write...
ATOS
Session 2012-13
Date tabled: 28.06.2012
Primary sponsor: McDonnell, John
Sponsors:
Text:
That this House deplores that thousands of sick and disabled constituents are experiencing immense hardship after being deprived of benefits following a work capability assessment carried out by Atos Healthcare under a 100 million a year contract; notes that 40 per cent of appeals are successful but people wait up to six months for them to be heard; deplores that last year 1,100 claimants died while under compulsory work-related activity for benefit and that a number of those found fit for work and left without income have committed or attempted suicide; condemns the International Paralympic Committee’s promotion of Atos as its top sponsor and the sponsorship of the Olympics by Dow Chemical and other corporations responsible for causing death and disability; welcomes the actions taken by disabled people, carers, bereaved relatives and organisations to end this brutality and uphold entitlement to benefits; and applauds the British Medical Association call for the work capability assessment to end immediately and to be replaced with a system that does not cause harm to some of the most vulnerable people in society.'
John McDonnell has an EDM which is very robust in attacking ATOS and the consequences of its activities, sadly I don't think he will get much support for this, remember most M.P's voted for the welfare reforms...
update, not one other M.P has endorsed the EDM as I write...
culder
Active Member
Thanks, Audio - I might try both!
spirals
Something uber witty here.
Just had my medical, when I got there I double checked that it would be recorded as I had requested that, the call centre hadn't passed on my request, even though I made it atleast four times on four seperate calls including one with a team leader due to a complaint I made about being given false information. When I got home I rang to ask why my request wasn't passed on and have just been accused of lying by a dickhead called David who said 'well you can claim you asked atleast 4 times for your interview to be recorded but you can't prove it and I doubt 4 seperate people would have neglected to pass on that request.' Well they bloody well did 
My husband was here whilst I made the calls and I did fecking well ask. So upset now
My husband was here whilst I made the calls and I did fecking well ask. So upset now 
Soul destroying. These people make you lose the will to liveJust had my medical, when I got there I double checked that it would be recorded as I had requested that, the call centre hadn't passed on my request, even though I made it atleast four times on four seperate calls including one with a team leader due to a complaint I made about being given false information. When i got home I rang to ask why my request wasn't passed on and have just been accused of lying by a dickhead called David who said 'well you can claim you asked atleast 4 times for your interview to be recorded but you can't prove it and I doubt 4 seperate people would have neglected to pass on that request.' Well they bloody well did
I would - for what it's worth - make a written complaint about. It is not acceptable to call a client a liar.
Good luck.
ericjarvis
give a feck for the feckless
Just had my medical, when I got there I double checked that it would be recorded as I had requested that, the call centre hadn't passed on my request, even though I made it atleast four times on four seperate calls including one with a team leader due to a complaint I made about being given false information. When I got home I rang to ask why my request wasn't passed on and have just been accused of lying by a dickhead called David who said 'well you can claim you asked atleast 4 times for your interview to be recorded but you can't prove it and I doubt 4 seperate people would have neglected to pass on that request.' Well they bloody well did
This is why I advise everyone to take somebody along with them to be a witness at the examination. Recording it is in ATOS's hands and therefore something that can't be relied on. They are quite capable of losing inconvenient recordings. So far they haven't gone as far as murdering inconvenient witnesses. You have to assume dishonesty on the part of ATOS at every opportunity. They are a commercial concern that makes a profit by declaring sick and disabled people fit for work, they are not concerned by peripheral things like decency and honesty.
Minnie_the_Minx
someinenhhanding menbag and me ah bollox
Just had my medical, when I got there I double checked that it would be recorded as I had requested that, the call centre hadn't passed on my request, even though I made it atleast four times on four seperate calls including one with a team leader due to a complaint I made about being given false information. When I got home I rang to ask why my request wasn't passed on and have just been accused of lying by a dickhead called David who said 'well you can claim you asked atleast 4 times for your interview to be recorded but you can't prove it and I doubt 4 seperate people would have neglected to pass on that request.' Well they bloody well did
I read last night on a website but can't remember which (DWP Examinations, or Black Triangle maybe) that someone had asked about their recording and they claimed that TEN of the machines were in Croydon being repaired. Another unverified post said that he'd heard that the service was being withdrawn completely
Minnie_the_Minx
someinenhhanding menbag and me ah bollox
You can record telephone conversations on landline phones, but I've not figured out how you do it on mine, and of course, you'd have to tell them they were being recorded
ericjarvis
give a feck for the feckless
Minnie_the_Minx
someinenhhanding menbag and me ah bollox
Which can be quite entertaining.
No experience of it, but I really should learn how to use handset to record
culder
Active Member
I'm guessing no-one's going to be surprised by this -
A week after I was told my decision had been changed, I still haven't had anything in the post to confirm it, so I phoned them. I was told that there was a problem with my most recent sick note - they couldn't make out whether my GP had written 5 weeks or 8 weeks. I didn't quite see why the hell it mattered, if the decision's been changed, but I was fobbed off with some bullshit. She also said they'd tried to contact me about it this morning, but there was no answer.
After a little while I decided to check 1471, and the last call was from my Mum at 10.30 this morning. I've been awake since 5.45, and there were no calls before my Mum's, so I rang them back to query that. This time I was told it was my GP they'd been trying to phone, not me (so apparently my local surgery didn't answer the phone). Worse, I said again that I didn't see why the sick note mattered now because the decision had been changed. She said, "Why would the decision be changed?" At this point I needed to sit down. I went through the whole story of last week's phone call, and she said that there was no note on my claim about it.
I phoned my case worker at Welfare Rights, who said I should call back, explain that the information I'd been given was confusing, and ask for some clarification. I did that, this time got someone who sounded like she actually gives a shit, and someone will get back to me either this afternoon or tomorrow morning.
Is fuckwit Cameron going to explain why my right to vote is actually worth anything?
A week after I was told my decision had been changed, I still haven't had anything in the post to confirm it, so I phoned them. I was told that there was a problem with my most recent sick note - they couldn't make out whether my GP had written 5 weeks or 8 weeks. I didn't quite see why the hell it mattered, if the decision's been changed, but I was fobbed off with some bullshit. She also said they'd tried to contact me about it this morning, but there was no answer.
After a little while I decided to check 1471, and the last call was from my Mum at 10.30 this morning. I've been awake since 5.45, and there were no calls before my Mum's, so I rang them back to query that. This time I was told it was my GP they'd been trying to phone, not me (so apparently my local surgery didn't answer the phone). Worse, I said again that I didn't see why the sick note mattered now because the decision had been changed. She said, "Why would the decision be changed?" At this point I needed to sit down. I went through the whole story of last week's phone call, and she said that there was no note on my claim about it.
I phoned my case worker at Welfare Rights, who said I should call back, explain that the information I'd been given was confusing, and ask for some clarification. I did that, this time got someone who sounded like she actually gives a shit, and someone will get back to me either this afternoon or tomorrow morning.
Is fuckwit Cameron going to explain why my right to vote is actually worth anything?
Jackobi
swallows anything
You can record any home phone call you are a party to, without informing the other party. Disclosing that recorded call to third parties is where legalities should be considered before doing so.
Minnie_the_Minx
someinenhhanding menbag and me ah bollox
ViolentPanda
Hardly getting over it.
Not if you're only recording for your own use/records. You do need permission if you're going to use the recording "for training purposes" etc, or otherwise publish it.
ViolentPanda
Hardly getting over it.
Loads of different ways. You can use an inductive coil plugged into a recorder and stuck to the back of the handset. You can use one of the many different devices that plugs in between your socket and your phone, or just by putting your call on speakerphone and recording that.
ViolentPanda
Hardly getting over it.
Nothing yet, AFAIK, although the politicians are always mumbling about finin people who don't sign up on the elctoral register.
culder
Active Member
Thanks, Violent.
The saga continues - This morning I was phoned by someone who said there was no record of last week's conversation, but he said he would pass it on to someone else. I was phoned again about an hour later, by a woman who also couldn't see any reference to my new decision, but after putting me on hold for about a minute she said she had found it! Woohoo! Apparently she had access to docs that the other people I'd spoken to didn't have, and she was now able to confirm my WRAG decision. I asked when I can expect to see something in the post about it, and she said 7-10 days (working days, that is, so a couple of weeks).
Okay, I'll take that. But I'm still not holding my breath in the next couple of weeks...
The saga continues - This morning I was phoned by someone who said there was no record of last week's conversation, but he said he would pass it on to someone else. I was phoned again about an hour later, by a woman who also couldn't see any reference to my new decision, but after putting me on hold for about a minute she said she had found it! Woohoo! Apparently she had access to docs that the other people I'd spoken to didn't have, and she was now able to confirm my WRAG decision. I asked when I can expect to see something in the post about it, and she said 7-10 days (working days, that is, so a couple of weeks).
Okay, I'll take that. But I'm still not holding my breath in the next couple of weeks...
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