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Atos Medicals - Questions, Answers and Support

if it's a new claim, then you should still be assessed, this only affects reassessments and migration cases afaik.

But if they don't have a new provider yet, the delay will continue. In fact, the govt could save tons simply by never getting round to assessing the people on contributory ESA who can't switch to income-based, therefore only paying them the basic rate.
 
Ah, that may explain why I've not heard about my "migration" claim (submitted, like chainsawjob's in August '13) yet.
Cheers for the info, Paulie!
That certainly seems to be the case, as far as I can tell from information shared to date. Reassessments, whether from IB/IS to ESA, or as part of the ESA review procedures, are what seems to have had the brakes put on for now. New claims will still be assessed as normal, as I noted before. I would assume that this is partly a means to try and reduce the overall caseload held by Atos with a view to the termination of their contract - by not doing any reassessments, they are free to concentrate only on outstanding new claims, which would free up a large amount of internal resource I would imagine.

However, if anyone reading this does receive notification of an assessment with an Atos doctor, or to complete the questionnaire, i don't think this news gives you any grounds to refuse to comply unfortunately - if you don't comply, they'll stop your money in most cases.
 
But if they don't have a new provider yet, the delay will continue. In fact, the govt could save tons simply by never getting round to assessing the people on contributory ESA who can't switch to income-based, therefore only paying them the basic rate.
Normal complaints procedures would apply - if you haven't had your initial ESA assessment after 13 weeks (i.e. within the "assessment phase", then write a letter of complaint and ask for it to be arranged asap. If they continue to tarry, probably worth speaking to your MP, as well as any local independent advice service.
 
But if they don't have a new provider yet, the delay will continue. In fact, the govt could save tons simply by never getting round to assessing the people on contributory ESA who can't switch to income-based, therefore only paying them the basic rate.
The CAB adviser that helped me told me, repeatedly, they are absolutely swamped.

I'm sure others here have been told similar.

The system is in absolute meltdown despite Morgoth Duncan Smith's bluster. How that goon still has his job beggars belief.
 
Normal complaints procedures would apply - if you haven't had your initial ESA assessment after 13 weeks (i.e. within the "assessment phase", then write a letter of complaint and ask for it to be arranged asap. If they continue to tarry, probably worth speaking to your MP, as well as any local independent advice service.

I have contacted them and been told I simply have to wait and nothing I can do will speed it up.
 
I have contacted them and been told I simply have to wait and nothing I can do will speed it up.
Complain about Jobcentre Plus
Whilst it is certainly true that there appears to be any way in which you can speed up assessments through statutory procedures, you can complain if you feel that they are not properly dealing with your claim. As I said before, the assessment phase is supposed to be 13-weeks, so any delay beyond that time limit should certainly be complained about, and may serve to speed things up.
 
Complain about Jobcentre Plus
Whilst it is certainly true that there appears to be any way in which you can speed up assessments through statutory procedures, you can complain if you feel that they are not properly dealing with your claim. As I said before, the assessment phase is supposed to be 13-weeks, so any delay beyond that time limit should certainly be complained about, and may serve to speed things up.

Thanks, but I really don't think that would work, since it's a link to complain about specific jobcentres and they're not the source of the problem.
 
So this is what Benefits and Work think is happening

Already being re-assessed
- you have already received an ESA50
- you have returned the ESA50 but have not yet had an assessment

Nothing will change, although it is likely that there will be delays in your claim being progressed to the next stage e.g. assessment or decision.

Expecting a re-assessment to start
- less than two months before you expected re-assessment date
- no ESA50 issued.

You will not be re-assessed on the date you expected, but will at some time in the future, this is unlikely to be in the short term but may well be in the mid term.

Payment of your current ESA award continues, subject to other restrictions e.g. time limit on ESA(CB) payments for claimants not in the Support Group.

New claim for ESA
No change although you should expect delays in arranging a face to face assessment.

Being transferred from another benefit to ESA
No change although you should expect delays in arranging a face to face assessment.

http://www.benefitsandwork.co.uk/forum?view=topic&catid=10&id=100582&start=6

So, if this is correct, the stop on WCAs only affects people already on ESA who aren't currently being reassessed. New claims, and IB transferrals are still going to be processed (ViolentPanda). Hopefully scifisam the wait for new claims should at least be shortened by this.

So it looks like I was overly hopeful in thinking it meant already begun reassessments wouldn't be processed, back to the waiting game :(
 
What do you define as an already begun reassessment; do you mean claimants that have received notification they are to attend another ATOS appointment?

EDIT: nvmd, didn't read the link
 
Please can you take any discussion about Atos managing care.data to the relevant thread? This is a thread about support for those going through the process, not political discussions. Thank you.
 
ATOS clarify who will be re-assessed http://blog.atoshealthcare.com/2014...mpletion-of-work-capability-assessments[/ulr]
Clarification about the completion of Work Capability Assessments There have been reports online and in the media about changes to the way Employment and Support Allowance (ESA) referrals are being made by the DWP. There is some confusion around what the change actually means for people either receiving IB, ESA or who have recently claimed ESA but not yet had a decision on their claim made by the DWP. We want to clarify what the change means for the Work Capability Assessment (WCA) part of the ESA process, which is the part that we do. WCA Referrals to Atos Healthcare Atos Healthcare receives referrals from DWP when they want us to carry out an assessment for a claim to ESA. We continue to do this for DWP and we are processing all claims that are being sent to us. We receive referrals for claimants who are making a new claim to ESA, claimants whose claim is being reviewed by DWP and also from those people who are receiving Incapacity Benefit but who are being reassessed under ESA guidelines. DWP recently decided to defer routine repeat assessments until further notice. Although they will still refer cases where there has been a reported change in condition, typically where someone’s condition worsens. What this means to Claimants We continue to receive new WCA referrals and they will continue the assessment process as normal. Any WCA repeat referrals that we have already received from DWP will also continue through the WCA process as they would before. You can normally tell that this process has started because you receive a Limited Capability for Work questionnaire, or ESA50. You should still return forms, supply additional evidence or attend appointments for a face to face assessment as necessary. You can find more information on this process in our Q&A section of the website or in other articles on this blog.
Pip and Crapita looks like it's in trouble too http://www.channel4.com/news/disability-benefits-contractor-runs-into-trouble-video
 
forgive me, but how reliable are these reports and insiders?

How reliable have benefitsandwork.co.uk been in the past?

That's our only criterion for judging their handling of their necessarily anonymous source. They inspire some confidence by reporting that the source provided details they hadn't published from their earlier story... so they've at least thought about the issues more than some bloggers do.
 
How reliable have benefitsandwork.co.uk been in the past?

That's our only criterion for judging their handling of their necessarily anonymous source. They inspire some confidence by reporting that the source provided details they hadn't published from their earlier story... so they've at least thought about the issues more than some bloggers do.
I don't know. They seem reliable, but I don' tuse the site directly. I've had people pass on stuff from them on a couple of very helpful ocassions, for which I am grateful, but the site sits behind a paywall.
 
Usually very reliable, but they didn't make this issue very clear, ATOS have now stated if you are already in the review process, eg sent off your form, then you will be subject to assessment and possible medical, etc.
 


btw, its like Russian roulette or the drowned and the saved, just so arbitrary that if you have been sent a form in the last six months, you will still be seen, but if you haven't, you are clear for 2 years, though I still wouldn't take that as gospel.
 
My dad's OH has had a stroke and he has received the forms for ESA. Her stroke is in quite an unusual place (somewhat spookily it's where I had mine and it's even affected the same craniofacial nerves, weird huh) so I'm already concerned they're going to try and fob her off as she can walk, dress herself and has retained full use of her limbs etc.

I'm going to try and give him some advice re filling the form out and have so far said to make sure it focusses on the 'worst' day. Am I also right in thinking if you can do something you say you can but that's it's important to make it clear the impact doing that has on the condition i.e. she can go out of the house for an hour or so but is then exhausted and needs to have a rest / kip for a couple of hours?
 
<snip>
I'm going to try and give him some advice re filling the form out and have so far said to make sure it focusses on the 'worst' day. Am I also right in thinking if you can do something you say you can but that's it's important to make it clear the impact doing that has on the condition i.e. she can go out of the house for an hour or so but is then exhausted and needs to have a rest / kip for a couple of hours?

Sorry to hear about your dad's OH.
Yes and yes to the bolded bits of your quote - It's best to give as much detail as possible - Repeat yourself etc in order to give as clear a picture as possible which, in turn, gives the atos assessor less room to make assumptions. It may be an idea for either you or your dad to fill the form in for his OH (with her collaboration/co-operation on what to write) - I'm not saying that in order to make your dad's OH feel disempowered or not in control of the situation - Far from it - It's just that sometimes atos will use the fact that a claimant was physically and/or mentally capable of filling in the form against them.
I've never used Benefits and Work but a lot of people on this thread have/do and swear by them - Anyway here's a link to their site
http://www.benefitsandwork.co.uk/

All the best and keep the thread updated - You'll get good advice on here plus lots of support through what is (and there's no point sugar coating it) a very dispiriting process. And that's without even taking into account actually being ill.

Hope your dad's OH get's the result she needs anyway.
 
purenarcotic sorry to hear of your dad's OH's stroke. In a nutshell, whenever the claimant is asked whether they are able to do something, they need to answer it as "not unless/without (whatever help or support is needed, how often the person might need to stop or pause, how much prompting, supervision, or assistance they need, and how much resting and recovery time is needed)" instead of "yes but".

Concentrate on that first word, because if you say "yes but" all the person processing the form or doing the medical will absorb is "yes". :(

If there isn't enough space (this often happens) you need to expand the answers onto additional sheets which you add at the back, each one with the full name and NI number at the top

BTW you need to subscribe to download the pdfs which help with the forms, but the year's benefits and work sub costs far far less than not getting the benefit which you need.

When finished, take a copy and keep it safe. Send the form and any additional information signed for (orange sticker) - it gives the DWP one less way to get away with claiming that they haven't received it before the deadline.
 
Cheers guys, that really helps. :)

Was also wondering about prescriptions; am I right in thinking there's something you can get where if you are buying multiple prescriptions you can have a discount or something?
 
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