Crap, unreliable parcel delivery/courier companies - feel free to vent here

[ATOMIC SUPLEX]

what happened next?

A couple of days later I got a message to say it was out for delivery again and would arrive between 2-4. This came and went with no package. I got a message to say they would try again the next day.
At this point the seller got back to me to say that the package in the picture definitely wasn't mine. My package would literally be only bigger than that of the phone itself.

The next day nothing happened and I got no new messages so I checked the tracking and it was back at the depot again with a note for me to get in touch (which can only be through their on line bot).
When I did, they said they would like more info about my address. Not much else I could give at this point. They had my number and full address and their own tracking system pic pinpointed my house on Google maps. I just told them this again and made it clear I didn't live in the block of flats around the corner.
No reply.
Radio silence for a couple of days, tracking only showed that the phone was at the depot.
Then, just as I was standing at the door, someone slid a tiny package through the letter box onto the floor.
It really was phone size, just wrapped in a single completely popped layer of bubble wrap, and one layer of brown paper. The three address stickers (which asked for clarification of the non existent flat number) probably offered the most protection. . . Oh, and the phone was on an beeping, probably activated in transit (I could feel the side buttons through the package).

Anyway end of story. Magically despite being sold 'used' (from 2017), the packaging and the time spent in transit, the phone was in mint condition. A good sign perhaps.

Hermes have still failed to follow their own guidelines. Should be a picture of the package at an open door that is the correct address. They took a picture of my closed door.

In other news, yesterday I turned away a package that was meant for the flats around the corner. Looked quite nice and big. No tracking on it, they are lucky I am a nice guy (though I suppose most people are really).

 

[equationgirl]

Complain.

I'm doubtful it will do any good, they will just say they knocked and there was no answer.

 

[Leafster]

I've just received a text from Hermes to say my parcel has been successfully delivered.

No sign of it on my doorstep!
I walk down to the road to see if it's been left in a "safe" place in my garden. No sign of it!
I check the wheelie bins! Nothing!
My neighbour a couple of houses along is putting her car in her garage and she toots her horn. She waves, gets out of the car and tells me that a flustered courier raced up to her and handed her a parcel which she put on her car seat. The courier took a photo of the parcel and the car seat and then stormed off. Then my neighbour notices it's for me and spotted me looking in the bins.

I now have my parcel and a text from Hermes with a photo of the successfully delivered parcel on my neighbour's car seat!

 

[two sheds]

poor fuckers must be run off their feet the whole sodding day

Eta: in this heat too

 

[Leafster]

poor fuckers must be run off their feet the whole sodding day

My neighbour said the courier was concerned that the dustbin lorry would trap her in our road as it's a single track and it must have been heading this way when she turned into the road. It would have held her up by 15 to 20 minutes and obviously would have had an impact on the strict timetable she'd been given.

 

[Saul Goodman]

My neighbour said the courier was concerned that the dustbin lorry would trap her in our road as it's a single track and it must have been heading this way when she turned into the road. It would have held her up by 15 to 20 minutes and obviously would have had an impact on the strict timetable she'd been given.

Can't really blame her for that. I wouldn't be sitting behind a bin wagon for 20 mins to deliver anything to anyone, unless I was getting paid by the hour, which she won't be.

 

[two sheds]

yep and probably get complaints from the later people who are expecting delivery at a particular time.

 

[ATOMIC SUPLEX]

poor fuckers must be run off their feet the whole sodding day

Eta: in this heat too

Hermes drivers have a absolutely shit deal apparently, if they are not fast enough or there is an error it can cost them more money in petrol than they get paid. The system has them panicking and screwing up.

However you can take that photo of your package not being delivered and get your money back.

 

[two sheds]

Said before on the thread I think but I started off hating yodel and everything about them. I got three missed delivery notes while I was in all the time, and it's absolutely impossible to contact anyone human working for them. I'm not sure they actually have humans in the head office. Took me ages to find where the depot was and I had to get a lift out there to collect.

I finally grabbed the delivery man and he turned out to be lovely old toothless bloke who was just afraid of the dog. So I installed a bell at the gate and he drops the delivery and rings the bell, sorted

 

[Cerv]

Over 5m people in UK had parcels lost or stolen last year, says Citizens Advice

Charity says problems are ‘baked into the system’ and calls for fines for poor service across the sector

www.theguardian.com

Ten parcels were lost or stolen during each minute over the last 12 months

that's a lot of boxes getting chucked in bins or over the fence

 

[equationgirl]

My regular Hermes delivery chap had his last week this week. He's going back to do his regular job in Ibiza over the summer but will be back for winter.

He's a decent chap, always smiling with a bit of banter, and always arrived at the same time if had a parcel for me.

I fear for any of my parcels over the next few months.

 

[Mogden]

Fucking APC. Useless fucking cunts. Overnight service my fucking arse. The parcel was sent last Tuesday, expected Wednesday so that's a full week late. Couldn't track it online cos the tracking wasn't working. Depot wouldn't answer the phone, didn't reply to emails. Absolutely no explanation. I was so shocked at them actually turning up this morning I didn't look to see if it was APC themselves or a local courier service doing it for them so I can let rip on Google.

 

[equationgirl]

Fucking APC. Useless fucking cunts. Overnight service my fucking arse. The parcel was sent last Tuesday, expected Wednesday so that's a full week late. Couldn't track it online cos the tracking wasn't working. Depot wouldn't answer the phone, didn't reply to emails. Absolutely no explanation. I was so shocked at them actually turning up this morning I didn't look to see if it was APC themselves or a local courier service doing it for them so I can let rip on Google.

I really don't like parcels coming by APC, I find they just randomly turn up without any notification.

 

[Saul Goodman]

Gls have been not delivering a parcel for over a week. I decided to track it again today, only to discover it was delivered at the same time I was tracking it. Apparently, throwing a squashed box onto the footpath outside my house is classed as delivery.

 

[DaveCinzano]

Click through thread

 

[1927]

Click through thread

They could have just left her on doorstep and taken a photo surely.

 

[Saul Goodman]

They could have just left her on doorstep and taken a photo surely.

Or drop kicked her over the fence into the neighbour's garden.

 

[DaveCinzano]

HENCE CLICK THE THREAD

 

[equationgirl]

DHL has my parcel. DHL claimed they tried to deliver a parcel at 7.20pm last night and I wasn't in. A whopper of a lie, as I was and they didn't ring the buzzer.

DHL say they're going to deliver my parcel today.

We shall see, DHL, we shall see.

 

[Saul Goodman]

HENCE CLICK THE THREAD

No

 

[equationgirl]

HENCE CLICK THE THREAD

It was definitely worth clicking the thread.

 

[DaveCinzano]

HENS CLUCK THE BREAD

 

[Saul Goodman]

It was definitely worth clicking the thread.

That would have involved opening the cesspit that is Twitter.

 

[StoneRoad]

My house address contains a one word connection to my business address.

Cue repeated items for work arriving at home & vice versa.

Which would be OK if trying to deliver parcels out of hours, eg on Saturday - the speciality of at least one courier ...
At least a few of the major couriers now have tracking or time slots which actually make sense and are real (not a figment of the imagination) so we can time a trip to meet the van.
A bit more difficult when the item is actually several cubic feet of machined timber beading ...

 

[Badgers]

This Twotter thread cheered me up this morning.

 

[DaveCinzano]

This Twotter thread cheered me up this morning.

You twistin my melons man?

 

[Badgers]

You twistin my melons man?

Crap, unreliable parcel delivery/courier companies - feel free to vent here

what happened next? A couple of days later I got a message to say it was out for delivery again and would arrive between 2-4. This came and went with no package. I got a message to say they would try again the next day. At this point the seller got back to me to say that the package in the...

www.urban75.net

Copy and paste it over then you grumpy old sod

 

[DaveCinzano]

 

[equationgirl]

This Twotter thread cheered me up this morning.

DaveCinzano beat you to it Badgers. But it's too good it did need to be posted twice.

 

[Badgers]

Dave Cinzano beat you to it Badgers. But it's too good it did need to be posted twice.

I don't have him on ignore but I skim read his content at best