Urban75 Home About Offline BrixtonBuzz Contact

Crap, unreliable parcel delivery/courier companies - feel free to vent here

Had a DPD delivery last week for the first time in ages. Wow, being able to get up, check emails and reset alarm for the one hour delivery slot! After a week of getting up early for various RM deliveries, it was a welcome relief. It obviously costs more, but I'm happy to pay it - just give me the choice, Internet retailers!
 
Smashed one of my 16 bottles of beer;
sent me a text saying I'd put the delivery on hold
repackaged one side up
that was the side laid on the hand truck back
when delivering the scan bar was off course on the opposite side so as I made a grab for it he turned it to scan.

One side of the box was literally gone and patched up with flimsy thin cardboard. Bottle closest was upside down next bottle in was just the cork n neck plus very little else of the bottle. So even if Id opened it up it would have all of looked fine.

Wankers.

If they said something I could of pre warned the sender as it's not a big deal.

Something is seriously wrong with DPD!

My delivery from Parcel Force came with tracking plus in the help bit all sorts of we broke it sorry codes. Makes things so less stressful.
 
Smashed one of my 16 bottles of beer;
sent me a text saying I'd put the delivery on hold
repackaged one side up
that was the side laid on the hand truck back
when delivering the scan bar was off course on the opposite side so as I made a grab for it he turned it to scan.

One side of the box was literally gone and patched up with flimsy thin cardboard. Bottle closest was upside down next bottle in was just the cork n neck plus very little else of the bottle. So even if Id opened it up it would have all of looked fine.

Wankers.

If they said something I could of pre warned the sender as it's not a big deal.

Something is seriously wrong with DPD!

My delivery from Parcel Force came with tracking plus in the help bit all sorts of we broke it sorry codes. Makes things so less stressful.

ive worked for a distributor of obscure ales and lagers and youd be surprised how many bottles are sent out as "fuck its" i.e they are damaged, for whatever reason, at the distributors end but fuck it send it anyway and if the customer complains blame it on the carrier.
 
My delivery from Parcel Force came with tracking plus in the help bit all sorts of we broke it sorry codes. Makes things so less stressful.
If a 10kg box of beer was sent Parcel Force delivery would be about 3-4 times the cost of sending it with a carrier like DPD
 
Missed this thread at the time. DPD are the best we've found at work. They did goto shit last Christmas after having greatly improved their service up until them. Another company went bust (Citylink I think) and DPD were over enthusiastic about taking on the extra work. We have few problems with them but seem to have a disproportionate amount when sending to that London.
 
Missed this thread at the time. DPD are the best we've found at work. They did goto shit last Christmas after having greatly improved their service up until them. Another company went bust (Citylink I think) and DPD were over enthusiastic about taking on the extra work. We have few problems with them but seem to have a disproportionate amount when sending to that London.

Everything went to shit after Black Friday a.k.a. AMAZON want Christmas a month early.

It basically overwhelmed them last year. This then caused problems for the whole of December when you'd traditionally be buying in stuff for Christmas.

They did try! Even had people doing regular deliveries on Sat/Sun. But stuff was turning up 7-14 days late thanks to the backlog that caused.

I felt really sorry for the couple of couriers I met who by mid/end of December looked like they''d basically had enough.

EDIT:
Citi did go bust but only told their drivers either on the 24th Dec or very soon afterwards IIRC?
 
Last edited:
A new mobile phone has been sent out to me and DPD have managed to fuck up this delivery as well. I've just received an email informing me that I was not in my house (despite having been sat here all morning) , and a photograph of a random house door that I've never seen in my life. :facepalm: :mad:
 
fuck off ern/ninj etc

You thought about yoga or meditation? Not saying anything here but....

Accent-477227.jpg
 
Blimey 3rd time lucky... at least i got to meet the driver and he said the place was 'difficult to find'... yes - a terraced road, with houses in a strangely traditional numerical sequence - even one side of the road, odd the other.. anyway.
 
Got a UPS package coming today. The tracking link said "want to know when your package will arrive? Register here"

So I filled in the big form and set up an account, just to find out what time my package will arrive so I don't have to wait on tenterhooks all day

Imagine my disappointment when it says "My Delivery Time is an estimated window of four hours or less"

Well four hours is better than nothing, right?

My estimated delivery time? "By End of Day"

Thanks for that UPS. If only they'd sent it by DPD.
 
My love for DPD continues. I pay a tenner a year for next day delivery with ASOS. My parcels always arrive, I get a text telling me who will be delivering with an hour window and they leave stuff where I ask them to if I'm out. They're the best delivery company I've ever used. [emoji106]
 
Excitedly ripped open my package from UPS to discover that the black size 9 and a 1/2 walking shoes I ordered were in fact size 5 pink trainers.

I know it's probably not UPS's fault but I bet DPD don't deliver incorrect orders.
 
Couldn't happen to a nicer firm.


Delivery firm Hermes is facing a possible investigation after a report alleged some of its drivers receive below the minimum wage.

Business minister Margot James has requested HM Revenue and Customs look into arrangements used by the firm.

She was responding to a report by MP Frank Field into complaints from 78 current and former Hermes couriers.

Hermes said it would co-operate with an investigation, but that the report "does not reflect" the way it operates.

Mr Field's report, which was sent to Prime Minister Theresa May, said Hermes's practice of employing its drivers as self-employed workers sees many of them "paid an hourly rate that is much lower than the National Living Wage".
 
They've cocked up picking a phone from me yesterday.

Instructions: 'pick phone up from reception'

Driver went out a part of the building a minute's walk away and when told it was at reception 'didn't have time' to go there
 
Got an email from them saying my "package would be delivered today between 12:37 and 13:37 by Agencyone, your DPD driver."

I even googled the name to find out what nationality it was. :facepalm:
 
Sent my laptop off for repair arrange to pick it up at the DPD Cardiff depot on a convenient day. On the morning I recieve an email saying my parcel has been delayed wait to hear from them in a day or so. So I wait.

After a couple of days I send an email. No response. Another. No response. Still delayed on the tracker. Concerned now at the fate that has befallen my laptop I phone DpD. Apparently my laptop is 'delayed' which I should have understood to mean 'awaiting collection at depot'. I'm told this with such condescension I'm starting to doubt my grasp of English. I have no convenient work reason now to go to what is basically Newport to collect the parcel and they won't give me an upgraded hourly or weekend slot because it's (merry fucking) Christmas.

Awaiting a Dpd manager who should call within an hour. I'm doubting this.

Eta Manager didn't call but second person in call centre sorted it within two minutes. Let's hope it is with me by 10.30 tomorrow!
 
Last edited:
Back
Top Bottom