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Crap, unreliable parcel delivery/courier companies - feel free to vent here

trabuquera said:
Yesterday DPD left a parcel for me with a neighbour not next door but 3 doors down and I don't know them from Adam. Which was awkward. And makes me quietly resentful of DPD.
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I've met quite a few of my neighbours for the first time as a result of collecting parcels from them or holding parcels for them. It's a 20 house terrace, and I reckon I've been to about half of them as a result :)

Our neighbours, who homeschool their young kids, are always in, and operate as a kind of unofficial parcel hub for the entire terrace.
 
things are a bit different in the Big Bad existentialist. Obviously I am happy to live somewhere where even someone who doesn't know me is willing to do the favour BUT ... how do I know they're not a homicidal crackhead for instance? DPD don't know them, maybe I've had a long-running feud with them, or they're going to nick my mail-order goods or whatever. It just seemed a bit sloppy and unTeutonic to me.
 
I've now sent them my email address, my phone number and my address in three separate Twitter DMs as requested, but have ne'er had a whisper of a reply.
 
Their Twitter customer service is fucking hopeless. I've now had Peter, Alison and Nathaniel all ask me for information, which I've duly sent them straight back. And now they haven't even bothered even acknowledging anything since Thursday.
 
editor said:
Their Twitter customer service is fucking hopeless. I've now had Peter, Alison and Nathaniel all ask me for information, which I've duly sent them straight back. And now they haven't even bothered even acknowledging anything since Thursday.
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Have you looked on LinkedIn for the head of dpd customer services? when all else had failed once I employed this particular tactic and it got me a fairly rapid response with the person concerned. it didn't make me popular with said person but given they were ignoring my emails and phonecalls repeatedly over an extended time period I pretty much didn't care.
 
So, after six Twitter messages, their response is: we can't help. Go back to Sony. I gave up and have paid the cost of sending the package myself.
 
editor said:
So, after six Twitter messages, their response is: we can't help. Go back to Sony. I gave up and have paid the cost of sending the package myself.
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I imagine you'll be explaining to Sony what a ballache their choice of couriers has turned out to be, and how it'll make you have to think seriously about checking with potential vendors in future as to what their return arrangements are, oh, and don't Nikon use FedEx? :D
 
existentialist said:
I imagine you'll be explaining to Sony what a ballache their choice of couriers has turned out to be, and how it'll make you have to think seriously about checking with potential vendors in future as to what their return arrangements are, oh, and don't Nikon use FedEx? :D
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I've told them how shit both my experiences have been but, being Sony, I may as well be shouting at the wind.
 
Got a time slot of 1306 to 1406. Just delivered. I've never had a DPD delivery go beyond the time slot and they generally arrive at the earlier end of the hour.
 
Maurice Picarda said:
I hate the small, fly-by-night firms which pretend that no-one was in so that they can reschedule instead.

Courier opportunists are ones that never knock.
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Hmm, many carriers/couriers offer a bonus for a set percentage of successful deliveries, whether that's at a neighbours house or whatever. This, I suppose, could also add to drivers squiggling a signature and dumping stuff in a porch.

You also get sneaky sods who try and hide the ''must check contents'' boxes to save on time.
 
cyril_smear said:
Got a time slot of 1306 to 1406. Just delivered. I've never had a DPD delivery go beyond the time slot and they generally arrive at the earlier end of the hour.
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I suspect that a lot of it is down to the local operation/driver. And that, when things do go wrong, really shoddy systems mean that they're not very good at handling it...and maybe really shoddy customer services training means that the shortcomings of the system are then translated into further frustration for customers like editor.

So when it works, it's great; but if it fails in some way, all bets are off.
 
Absolute wankers. Waited in this afternoon for a delivery for a 3-4pm time slot. Got an email at 4pm saying I was not in. Lying fuckers. The email says that I could ring their customer service line and speak to someone, but their customer service line is manned by a recorded message.

Avoid at all costs.
 
On Saturday Royal Mail, DPD and Yodel all left stuff with my neighbours, bless 'em.

Today Hermes rang the bell and in the 10 seconds it took to get there she had already written out the Sorry card. Was only a fucking child's nightie too, could have left that on the doorstep or with a neighbour. So based on this hard science I will declare Hermes crap.
 
Yodel are shit. MyHermes were shit when I used them last though that was a while ago.

DPD have been okay actually. I thought they were shit when the people I was dealing with said the courier who'd come to pick something up had said he couldn't find anything to pick up (from the post room in a large office—sure) but lack of DPD emails/texts lead me to suspect that actually they'd forgotten to book the pickup at all. When they "re" booked, I got all the messages and everything was fine.
 
Witnessed the nice fella who delivers our Next stuff lobbing #3's up her stairs yesterday. tbf she is a fucking cunt and is often to be found having a pop at him for Next not including returns labels with her stuff.
 
Interlink sent my parcel back to the supplier because they couldn't be arsed delivering it. I've reordered for delivery at home so we'll see how that goes...
 
All our delivery drivers have had a shit time of it this Christmas. Overworked underpaid. The delivery companies all seem to be well under resourced but 99% of deliveries will eventually get made so they don't really care about the toll it's taking on the drivers (and warehouse, cs).

Our ups driver isn't happy this week. Amazon are in the shit with their own drivers being unable to cope so they've jobbed a load off to ups to deliver for them.
 
Ordered a book for 27 junior for Xmas. Yodel driver left it outside last Friday, I was away for weekend. Got home to find package on doorstep, book pages were all crinkled from damp.

To be fair the supplier refunded half the cost, and carefully drying book out has proved successful.
 
My local DPD driver Pritpal seems a nice enough bloke and always turns up when he's supposed to.

Never had any problems with them in the five or so years I've dealt with them.
 
My fist experience of DPD not good, out when they delivered... now they've returned the mobile to the supplier before i've had a chance to collect form the depot. The supplier was equally bemused.
 
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