Crap, unreliable parcel delivery/courier companies - feel free to vent here

[Puddy_Tat]

two stories from the Lincolnshire local news website

Hermes sets parcel on fire filled with Christmas gifts for boy, 3

Courier who had tip of finger bitten off by dog told to 'carry on working'

 

[existentialist]

Hermes sets parcel on fire filled with Christmas gifts for boy, 3

There are so many things I want to say about this story, but pretty much all of them would make me look like a grumpy old curmudgeon, so I'll settle for this: a branded tracksut, for a THREE YEAR OLD? Really?

 

[nogojones]

UPS driver 'worked to death' after 12 hour shifts delivering 240 parcels a day

 

[cupid_stunt]

There are so many things I want to say about this story, but pretty much all of them would make me look like a grumpy old curmudgeon, so I'll settle for this: a branded tracksut, for a THREE YEAR OLD? Really?

You think that's bad, the reason we finally agreed to stop giving Xmas presents in our family was because mother got out of control with the expensive crap she was buying everyone!

She brought my brother & I, both in our early 50's at the time, fucking Adidas tracksuits, because apparently they are fashionable.

 

[Proper Tidy]

I'd happily stick my little girl in a lacoste trackie, I'm just too broke/tight to buy one

 

[Gramsci]

Wonder how long before these things take over.

These have been tested out in London. Around Borough in SE1. A box with wheels.

I've seen them. The parcel goes in the box and off they go. They had a person following them to see how they do.

I've watched them cross roads. They use the pavements. Seem to be able to work out how to cross roads themselves.

Hermes begins self-driving robot trial

 

[Marty1]

two stories from the Lincolnshire local news website

Hermes sets parcel on fire filled with Christmas gifts for boy, 3
'

We would also urge people to make sure they are available to receive deliveries they have ordered or make alternative arrangements either through our app or via the retailer

Or specify a safe space to leave parcel if you won’t be in (we now carry weather proof bags to protect parcels from elements of people want parcels left in garden etc, tho don’t know if Hermes do also).

Also, don’t lock your back gate, shed, front porch, garage etc if that’s where you specify where you want your parcel left.

 

[Marty1]

I had an Amazon delivery on Friday and when I checked his location he was already in my road and had five deliveries left to do before me. Staggering when there's less than 50 houses in my road!

Yeah, what Amazon usually do in those instances is classify 5 or 6 drops on one road as one singular drop - so you pull up to first drop and click on arrived at destination on the app and a list of addresses appear with the amount of parcels for each house - us drivers call these types of drops as ‘piggybacks’.

 

[Marty1]

There are so many things I want to say about this story, but pretty much all of them would make me look like a grumpy old curmudgeon, so I'll settle for this: a branded tracksut, for a THREE YEAR OLD? Really?

Surely a 3yr old would rather have £75 quids worth of toys than a designer tracksuit?

A Lacoste tracksuit on a 3yr old is a trophy for the mother to parade about.

 

[Gramsci]

Yeah, what Amazon usually do in those instances is classify 5 or 6 drops on one road as one singular drop - so you pull up to first drop and click on arrived at destination on the app and a list of addresses appear with the amount of parcels for each house - us drivers call these types of drops as ‘piggybacks’.

How clever of Amazon. I'm guessing that means you only get paid for one drop? Or is it classified like a muli drop where you get full rate for one drop and the rest are paid less as "drop on route"?

Im also sure that the delivery companies will be charging full rate to customers.

 

[Marty1]

How clever of Amazon. I'm guessing that means you only get paid for one drop? Or is it classified like a muli drop where you get full rate for one drop and the rest are paid less as "drop on route"?

Im also sure that the delivery companies will be charging full rate to customers.

It’s even better than that - our routes are not paid by drop or parcel count but by the amount of time Amazon say they plan them for which is 9hrs which is meant to include a 30min break.

Unfortunately Amazon plan all their supposed 9hr routes on a ‘perfect day scenario’ meaning, no congestion, road works and majority of customers at home eagerly awaiting their deliveries like good citizens.

Thankfully, if you fail to deliver within your paid 9hrs work day - Amazon allow you to continue until you’ve delivered everything up till 9pm (with no extra pay)

 

[B.I.G]

It’s even better than that - our routes are not paid by drop or parcel count but by the amount of time Amazon say they plan them for which is 9hrs which is meant to include a 30min break.

Unfortunately Amazon plan all their supposed 9hr routes on a ‘perfect day scenario’ meaning, no congestion, road works and majority of customers at home eagerly awaiting their deliveries like good citizens.

Thankfully, if you fail to deliver within your paid 9hrs work day - Amazon allow you to continue until you’ve delivered everything up till 9pm (with no extra pay)

Hopefully under a Tory government employment conditions will get even worse for the delivery drivers. Those that are real and the fake ones too.

 

[equationgirl]

Hopefully under a Tory government employment conditions will get even worse for the delivery drivers. Those that are real and the fake ones too.

Why do you want things to be worse for delivery drivers?

 

[Proper Tidy]

Why do you want things to be worse for delivery drivers?

This, and also who are these fake delivery drivers

 

[keybored]

DPD top of the best courier poll for 7th year in a row at MSE

DPD and CollectPlus voted top parcel delivery firms, while Ipostparcels is bottom of the pile

DPD has been voted the top parcel delivery firm for the seventh year running in our annual poll of MoneySavingExpert.com users, and this year it's sharing the crown with CollectPlus. But Ipostparcels, Yodel and CitySprint were at the other end of the scale, and got the poorest ratings from...

www.moneysavingexpert.com

They've managed to find one worse than Hermes/Yodel too.

 

[editor]

I've updated the title to reflect the sprawling nature of the thread

 

[Marty1]

DPD top of the best courier poll for 7th year in a row at MSE

DPD and CollectPlus voted top parcel delivery firms, while Ipostparcels is bottom of the pile

DPD has been voted the top parcel delivery firm for the seventh year running in our annual poll of MoneySavingExpert.com users, and this year it's sharing the crown with CollectPlus. But Ipostparcels, Yodel and CitySprint were at the other end of the scale, and got the poorest ratings from...

www.moneysavingexpert.com

They've managed to find one worse than Hermes/Yodel too.

According to the CollectPlus (No.1 in the survey chart) website, they partner with Yodel (Ranked second from bottom at No.16).

And - UKMail (ranked at No.11) no longer exist as they were bought out by DHL (No.7).

Hmmm...

 

[NoXion]

Got a text saying "sorry you weren't in" from DPD, even though my flatmate has been in all day. He says he's heard nothing, and I believe him. I just got off the phone after talking to an actual living human being (hammering 0 seemed to do the trick), and they had a little message that played before it put me through reminding me to be polite.

So they know enough to know that their shitty service annoys people, but they can't be bothered to actually improve their service. Fucking cunts.

 

[Marty1]

My route today was bigger than what I was taking out over Xmas

Get fucked Amazon you set of cunts!

 

[two sheds]

I have to say I agree with all of the above.

A neighbour (who I have to say is a right wing and somewhat racist by now with polish competitors .....) works less than proper hours per week and delivers of a night 14 hours a night sometimes for just 8 hours day (this is Cornwall remember) with no overtime well "what do you expect for 50p an hour "

 

[brogdale]

My route today was bigger than what I was taking out over Xmas

Get fucked Amazon you set of cunts!

Good for you.
How did they react when you told them?

 

[Marty1]

Good for you.
How did they react when you told them?

We drivers don’t get to speak with the gods from Amazon, we get spoken to.

 

[brogdale]

We drivers don’t get to speak with the gods from Amazon, we get spoken to.

Thought so, just from what you'd posted I got the impression you'd told the cunts to get fucked. I now realise you were venting you, understandable, angst.

 

[Marty1]

Thought so, just from what you'd posted I got the impression you'd told the cunts to get fucked. I now realise you were venting you, understandable, angst.

Yeah, Amazon bods rarely speak to drivers but one of them came into the yard to give us words of advice yesterday after one of our drivers had his van stolen. The advice was pretty basic stuff - if approached by a thief - just hand your keys over as your van and parcels aren’t worth risking being beaten to a pulp or being killed for.

I was going to ask for Amazon to provide stab proof vests or pepper spray but didn’t t think it would have gone down well so held my tongue.

 

[NoXion]

I have a little story that may be of possible interest.

So DPD first attempted to deliver the package last Tuesday, but my friend couldn't answer the door before the delivery man was haring off elsewhere. So I got a card telling me that they would attempt a delivery the next day. Fair enough, I thought. Except that the next day, I get a text saying that they couldn't deliver the package. I phone my friend and he says that nobody even came up to the door. I phone DPD customer services. Get transferred to a call centre and I explain the situation. Call centre guy pulls up my details, and notes that according to the GPS the attempted delivery was made on a different road that was something like 15 minutes' walk away from my own street. He escalates the call and puts me in contact with DPD's Reading depot. Note that I'm chasing all this shit up at work, and I'm also unaware that DPD are required to attempt a second delivery under their own terms and conditions. Shortly I get through to the depot, and the lady at the other end of the line feeds me a line about being unable to send out the parcel for another delivery. Flustered and ignorant, I agree to arrange for me to pick it up from the depot on Thursday evening.

I get home Wednesday and talk about the situation with my friend, and he convinces me that I should be able to re-arrange another delivery. So the next day I phone them up, but once again the lady on the other end is adamant that their systems don't allow this. I am just wanting to get the call over and get my package at this point, so I agree to collect it on Saturday. I was told that I could collect it any time after 12 midday until the depot closed at 18:30. The lady at the depot also says that she will contact me again on Friday to let me know if I'm good to make the pickup.

Now, I don't mention any of this to my friend, because I'm just thinking this is an inconvenience. But I mention that I'm off to pick up the package just as I'm about to leave, and my friend points out that these fuckers are costing me time and money when they didn't even fulfil the terms of their own service. My friend has apparently dealt with DPD before and his conversation with the lady at the depot was, while strained, very informative. At one point she tried claiming that I wouldn't be able pick up my package after 12, even though I was told that I could. She had to agree that the second delivery was never made, as she also could see that the GPS recorded a position not near my street. But apparently getting a delivery arranged required the presence of manager, who wouldn't be in until Monday.

It more or less at this point that I decided to cancel my order. I went to the Amazon website and saw that I couldn't cancel it for any of the reasons they offered, so I dug around until I got chatting with one of their customer services bods online. She turned out to be very helpful. Apparently she has the power to get my package delivered to me again on Monday.

Fuck DPD. Is there any way of making sure that nothing I ever get delivered is ever carried again by that half-arsed sucking vortex of wasted time and money?

 

[cupid_stunt]

I am vexed by this thread, I've never had any problems with DPD, in fact my experience is that they are the best.

 

[two sheds]

I had similar with Yodel. Three 'we tried to deliver' and at least one of them I was in all day. You were lucky getting to a call centre I kept getting automated messages telling me things I knew already and ending the call. Eventually I cancelled the order too. Just today had the credit to my account (in the meantime I'd found something else I preferred anyway).

It's very difficult complaining without specifically blaming the driver because you know damn well they'd take the time needed to deliver if they weren't under such time pressure.

 

[Marty1]

Courier who had tip of finger bitten off by dog told to 'carry on working'

Fucking hell, just read that - absolutely disgusting how she was treated by Hermes, completely treat in a dehumanising manner.

I’ve got to go into Amazon depot tomorrow at 8am even though it’s my day off for a group drivers meeting. The meeting is to discuss how to reduce the amount of concessions (black marks awarded by Amazon) for apparent deliveries that customers had made complaints about.

Before even going in I know that them real cause and solution will not be discussed - the fact that the routes are overloaded so drivers are tearing around to get finished on time which causes mistakes.

I happen to not have any concessions yet have to attend regardless.

 

[Looby]

I’ve never had a problem with DPD and they’ve always been my favourite courier until Saturday.

I bought a top on next day delivery because I wanted it for Saturday night and asked for it to be left in my porch. I was in the bath when the courier came, didn’t leave my parcel or a card and buggered off again. I complained and the company made him come back so he probably hates me for fucking up his route.

The top looked shit.

 

[equationgirl]

I have a little story that may be of possible interest.

So DPD first attempted to deliver the package last Tuesday, but my friend couldn't answer the door before the delivery man was haring off elsewhere. So I got a card telling me that they would attempt a delivery the next day. Fair enough, I thought. Except that the next day, I get a text saying that they couldn't deliver the package. I phone my friend and he says that nobody even came up to the door. I phone DPD customer services. Get transferred to a call centre and I explain the situation. Call centre guy pulls up my details, and notes that according to the GPS the attempted delivery was made on a different road that was something like 15 minutes' walk away from my own street. He escalates the call and puts me in contact with DPD's Reading depot. Note that I'm chasing all this shit up at work, and I'm also unaware that DPD are required to attempt a second delivery under their own terms and conditions. Shortly I get through to the depot, and the lady at the other end of the line feeds me a line about being unable to send out the parcel for another delivery. Flustered and ignorant, I agree to arrange for me to pick it up from the depot on Thursday evening.

I get home Wednesday and talk about the situation with my friend, and he convinces me that I should be able to re-arrange another delivery. So the next day I phone them up, but once again the lady on the other end is adamant that their systems don't allow this. I am just wanting to get the call over and get my package at this point, so I agree to collect it on Saturday. I was told that I could collect it any time after 12 midday until the depot closed at 18:30. The lady at the depot also says that she will contact me again on Friday to let me know if I'm good to make the pickup.

Now, I don't mention any of this to my friend, because I'm just thinking this is an inconvenience. But I mention that I'm off to pick up the package just as I'm about to leave, and my friend points out that these fuckers are costing me time and money when they didn't even fulfil the terms of their own service. My friend has apparently dealt with DPD before and his conversation with the lady at the depot was, while strained, very informative. At one point she tried claiming that I wouldn't be able pick up my package after 12, even though I was told that I could. She had to agree that the second delivery was never made, as she also could see that the GPS recorded a position not near my street. But apparently getting a delivery arranged required the presence of manager, who wouldn't be in until Monday.

It more or less at this point that I decided to cancel my order. I went to the Amazon website and saw that I couldn't cancel it for any of the reasons they offered, so I dug around until I got chatting with one of their customer services bods online. She turned out to be very helpful. Apparently she has the power to get my package delivered to me again on Monday.

Fuck DPD. Is there any way of making sure that nothing I ever get delivered is ever carried again by that half-arsed sucking vortex of wasted time and money?

DPD do have an app which allows you see where your parcel is at all times and direct it to a neighbour or local pick up shop. It's worth downloading.

My regular DPD delivery driver is great, others not so much.