Right, so I've had a chat with a friend of mine who works for the DWP. According to him I am correct, I am without a doubt still entitled to ESA as a full time student as I am on DLA and have satisfyed the conditions of the ATOS medical.
What is really annoying me is the ineptitude of the people I have spoken to on the phone at the contact center. Here's how the conversation went yesterday -
Me: I spoke to someone this morning and was told my claim has been suspended because I am enrolled on a course at university. This has never been a problem before and I do not understand this decision. Please explain
Contact center adviser: Ah yes but you're on ESA now and the rules are different from when you were on IB
Me: According to my information I am still permitted to attend university and continue to receive ESA
Contact center adviser: Yes but we don't have proof of your student finance payments which we need to take into account before we can continue to pay you
Me: I'm on contribution based ESA therefore whatever I get from student finance is irrelevant
Contact Center Adviser: Are you? oh yes so you are. Hang on and I'll go and see if I can find the information to advise you.
very long wait
Contact Center Adviser: Sorry I can't find anything about this.Therefore I really can't advise you. Just send us the information we asked for and a decision maker will get back to you in due course. Is there anything else we can help you with today?
according to my friend there are several things wrong here. For a start they have suspended my benefit without sending me out a letter advising me of this (known as a susp.1 letter) I need this letter so that I know exactly why my benefit has been stopped and the steps I need to take to challenge it.
Secondly if the contact centre staff don't know what to do they are supposed to hand over my query to the actual workers at the benefit center who are obligated to ring me back within a 24 hour period. This has not happened.
My friend has assured me that this is just a case of DWP employing people who do not know the ins and outs of the benefit system and once my file reaches a decision maker I should be O.K. But after going through the ordeal of the ATOS medical last year this is very frustrating. I'm trying not to think about it too much but I can't wait till Monday morning when I will ring them up and have a go at them again....