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Atos Medicals - Questions, Answers and Support

Afaik you can request it..
equationgirl - I never got anything in writing saying when i'd next be reassessed. I phoned the dwp and asked last month - they told me it'd be twelve months after my original assessment, the anniversary of which is looming in a couple of weeks. Not heard a sausage about it yet :hmm: half hoping the stories about atos delays still hold, otoh i'd rather get it over and done with - as long as i get notice and chance to prepare etc..
(obviously not answering for VP, like).
Some people did seem to be getting an indication earlier in the thread (iirc Minnie_the_Minx and her friend did) but it wouldn't surprise me if the letter has been changed in light of a change of WCA provider seeing as ATOS are pulling out of the contract.
 
Great news Greebo and VP, I am surprised you got the full report on your medical in the post, I thought that only happened if you didn't pass.

Didn't. It was 5 pages of bumf about how much I'd be getting, and how I could apply for mandatory reconsideration (as fucking if!!!).
I will, however, be requesting copies of the contents of my case file, so that I can see how they made their decision.

All I got was a letter saying I'd been put in the work group. When I went to my first 'work focused interview' at the job center they didn't have any information from the medical about me either. When I told her I was a full time student she didn't quite know what to do with me and she had to talk to her supervisor. In the end they decided to leave me alone but said I'd be asked to come back in 6 months just to see if my circumstances had changed!

Another :facepalm: moment. They don't make it easy on themselves, do they? Bloody Atossers! :mad:
 
Afaik you can request it..

You can, and if you're likely to be on ESA for a while, it's worth requesting, as it'll help you a bit when you next have to fill in an ES50.

equationgirl - I never got anything in writing saying when i'd next be reassessed. I phoned the dwp and asked last month - they told me it'd be twelve months after my original assessment, the anniversary of which is looming in a couple of weeks. Not heard a sausage about it yet :hmm: half hoping the stories about atos delays still hold, otoh i'd rather get it over and done with - as long as i get notice and chance to prepare etc..
(obviously not answering for VP, like).

Problem with "notice" is that their statutory obligation on notice is only 10 working days IIRC. :(
 
Great news ViolentPanda, but bizarre that they don't tell you straight up what the decision is without having to wade through numerous paragraphs to get to it.

When I got the result of my ESA assessment recently, the bad news was made very clear right at the beginning :confused:
 
My reassessment date came and went a few months back, not heard anything as yet.

Back when Incapacity Benefit was relatively new, it was supposed to be annual reassessments, but the medical examiners (and these were doctors, not Atos's "Healthcare practitioners") had the discretion to extend the period. I first had an IB assessment in '95, then one in '96 and one in '97. At the one in '97 the doctor spent a good 40 minutes questioning me and doing a physical exam, and then said "I'm recommending they don't re-assess you for ten years, because your condition has progressively worsened over your assessments, and the only rational prognosis is that you'll continue to slowly deteriorate". He was terribly apologetic about saying that, but as far as I was concerned, he was doing me a massive favour, and removing a major stress from my everyday life - the wait for the brown envelope to drop through the door.
I'm not saying this is what Atos have done with you, because at the end of the day they're incompetent, and are only interested in footfall/attendance and completions, but the DWP would be far more humane if they returned to such a discretionary system, rather than this sub rosa quota system where they expect Atos to cut the number of claimants regardless of...well, anything.
 
Great news ViolentPanda, but bizarre that they don't tell you straight up what the decision is without having to wade through numerous paragraphs to get to it.

When I got the result of my ESA assessment recently, the bad news was made very clear right at the beginning :confused:

It starts with "we will pay ESA...", but doesn't actually mention which group I'm in until the 9th paragraph.
 
You can, and if you're likely to be on ESA for a while, it's worth requesting, as it'll help you a bit when you next have to fill in an ES50.



Problem with "notice" is that their statutory obligation on notice is only 10 working days IIRC. :(
This is one of the bits where i forget how it all works - do they normally send out an esa50 prior to reassessment?

andysays - sorry to hear you had bad news from them.
 
This is one of the bits where i forget how it all works - do they normally send out an esa50 prior to reassessment?

andysays - sorry to hear you had bad news from them.

What I had recently was my initial assessment (even though it was 15 months after I submitted my ESA50) and they didn't send out a new ESA50 for that, we were working off the original one. Don't know about reassessment, 'cause I haven't had one of them.

And thanks for that - it wasn't exactly unexpected, and now I'm in mandatory reconsideration limbo until Jan 26th, but I'm lucky enough to have enough money in the bank to see me through, so things are nowhere near as bad for me as they are for some.
 
Back when Incapacity Benefit was relatively new, it was supposed to be annual reassessments, but the medical examiners (and these were doctors, not Atos's "Healthcare practitioners") had the discretion to extend the period. I first had an IB assessment in '95, then one in '96 and one in '97. At the one in '97 the doctor spent a good 40 minutes questioning me and doing a physical exam, and then said "I'm recommending they don't re-assess you for ten years, because your condition has progressively worsened over your assessments, and the only rational prognosis is that you'll continue to slowly deteriorate". He was terribly apologetic about saying that, but as far as I was concerned, he was doing me a massive favour, and removing a major stress from my everyday life - the wait for the brown envelope to drop through the door.
I'm not saying this is what Atos have done with you, because at the end of the day they're incompetent, and are only interested in footfall/attendance and completions, but the DWP would be far more humane if they returned to such a discretionary system, rather than this sub rosa quota system where they expect Atos to cut the number of claimants regardless of...well, anything.

Thanks, yes back at the beginning (early 90's) when it was Invalidity Benefit, a term I found quite, well... invalidating :rolleyes:, (although not sure incapacity is much better) I don't remember there being medicals at all, not in my case anyway. When I started having them they weren't very often, every few years I think (and then there were some years I was working and out of the benefits system). I think, as you say, ATOS haven't done this with me now, I think it's more with the backlog, reassessments were put on hold (was it anybody not already in the assessment process on some date in Jan/Feb '14?). It's probably anybody's guess when the backlog will be cleared, and reassessments will resume, the whole thing is such a mess, although they did give a time period they expected them to be on hold, one year? I don't think it's safe to assume anything really, they can make up the rules as they go along. And I don't know how it ties in with Maximus taking over, I think I read ATOS have to clear their backlog before they are let out of their contract.
 
<snip> It's probably anybody's guess when the backlog will be cleared, and reassessments will resume, the whole thing is such a mess, although they did give a time period they expected them to be on hold, one year? I don't think it's safe to assume anything really, they can make up the rules as they go along. And I don't know how it ties in with Maximus taking over, I think I read ATOS have to clear their backlog before they are let out of their contract.
I think I may have mentioned before that Maximus is also a brand of lube. So, whether assessed by people working for that firm, or using the lubricant, you're probably going to get shafted. *gets coat*

NB: The manufacturers have nothing to do with the company about to take over assessments - I'd just like to make that really clear.
 
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Thought things were going a bit too smoothly to be true. Didn't receive my benefit on its due date this week. When I rang them this morning I was informed my ESA has been suspended because I am on a full time course and had not told them about it. However I had told them all about it, I send them all the necessary info when I started the course when I was still on IB,then we discussed this at length at my ATOS medical, and at my work focused interview . When I explained this to the person on the phone this morning she said that they cant access the information I sent when I was on IB as it has been 'archived'. I had to miss a lecture today because I had to run about in a panic getting copies of everything to resend them. I am hoping that when they get this everything will be sorted. But what is really bugging me is that they didnt get in touch before they suspended the claim. No letter or anything!
 
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Thought things were going a bit too smoothly to be true. Didn't receive my benefit on its due date this week. When I rang them this morning I was informed my ESA has been suspended because I am on a full time course and had not told them about it. However I had told them all about it, I send them all the necessary info when I started the course when I was still on IB,then we discussed this at length at my ATOS medical, and at my work focused interview . When I explained this to the person on the phone this morning she said that they cant access the information I sent when I was on IB as it has been 'archived'. I had to miss a lecture today because I had to run about in a panic getting copies of everything to resend them. I am hoping that when they get this everything will be sorted. But what is really bugging me is that they didnt get in touch before they suspended the claim. No letter or anything!
Oh ffs

I would be very surprised if they can't access the archived information at all. If it no longer exists it's destroyed.

I suspect the electronic records only go back so far and that information up to the start of the electronic records has been put in off site storage which might take some time to get back.

ViolentPanda knows the inner workings of the dwp better than I do though, Greebo might know too.
 
Oh ffs

I would be very surprised if they can't access the archived information at all. If it no longer exists it's destroyed.

I suspect the electronic records only go back so far and that information up to the start of the electronic records has been put in off site storage which might take some time to get back.

ViolentPanda knows the inner workings of the dwp better than I do though, Greebo might know too.

Once upon a time each division of the DWP archived its' own material, generally on-site for a year, then off-site for 6 years. Since the middle of the noughties, all paperwork is centrally archived off-site as soon as it has been "dealt with", then scanned and shredded. As you might imagine, this has meant a lot of communication problems between depts, as employees who used to deal with intra-departmental queries etc, have been let go, and employees are supposed to rely on this central archive to return (or not) relevant paperwork. Given the lead times for retrieval, dbd is probably better off re-compiling and re-submitting their evidence, sadly.
 
According to the info on disabled students and ESA from the CPAG website


'Contributory ESA can continue if you study part-time or full-time, unless you are a fulltime
student aged under 19 and getting ESA in youth . You must continue to
satisfy the medical test of limited capability for work'

As I recently had an ATOS medical where I discussed the fact that I am a student at length plus attended a work related interview where they said they were O.K about me being in full time education I really dont understand what has happened here.
I phoned up again this afternoon, after I sent off a copy of my enrollment letter from the uni, the man I spoke to left me on line for ages while he went off to find out what the rules were regarding this, then he came back and said he couldnt find the necessary information he needed to advise me properly. So I'll wait for them to get the letter I sent off today and see what happens next. Proper stressed about this, after having passed the medical I really didnt expect this.

'
 
According to the info on disabled students and ESA from the CPAG website


'Contributory ESA can continue if you study part-time or full-time, unless you are a fulltime
student aged under 19 and getting ESA in youth . You must continue to
satisfy the medical test of limited capability for work'

As I recently had an ATOS medical where I discussed the fact that I am a student at length plus attended a work related interview where they said they were O.K about me being in full time education I really dont understand what has happened here.
I phoned up again this afternoon, after I sent off a copy of my enrollment letter from the uni, the man I spoke to left me on line for ages while he went off to find out what the rules were regarding this, then he came back and said he couldnt find the necessary information he needed to advise me properly. So I'll wait for them to get the letter I sent off today and see what happens next. Proper stressed about this, after having passed the medical I really didnt expect this.

'
Hang in there it sounds like they are being utter pillocks about your esa
 
Right, so I've had a chat with a friend of mine who works for the DWP. According to him I am correct, I am without a doubt still entitled to ESA as a full time student as I am on DLA and have satisfyed the conditions of the ATOS medical.
What is really annoying me is the ineptitude of the people I have spoken to on the phone at the contact center. Here's how the conversation went yesterday -

Me: I spoke to someone this morning and was told my claim has been suspended because I am enrolled on a course at university. This has never been a problem before and I do not understand this decision. Please explain
Contact center adviser: Ah yes but you're on ESA now and the rules are different from when you were on IB
Me: According to my information I am still permitted to attend university and continue to receive ESA
Contact center adviser: Yes but we don't have proof of your student finance payments which we need to take into account before we can continue to pay you
Me: I'm on contribution based ESA therefore whatever I get from student finance is irrelevant
Contact Center Adviser: Are you? oh yes so you are. Hang on and I'll go and see if I can find the information to advise you.
very long wait
Contact Center Adviser: Sorry I can't find anything about this.Therefore I really can't advise you. Just send us the information we asked for and a decision maker will get back to you in due course. Is there anything else we can help you with today?
:mad::mad::mad:

according to my friend there are several things wrong here. For a start they have suspended my benefit without sending me out a letter advising me of this (known as a susp.1 letter) I need this letter so that I know exactly why my benefit has been stopped and the steps I need to take to challenge it.
Secondly if the contact centre staff don't know what to do they are supposed to hand over my query to the actual workers at the benefit center who are obligated to ring me back within a 24 hour period. This has not happened.
My friend has assured me that this is just a case of DWP employing people who do not know the ins and outs of the benefit system and once my file reaches a decision maker I should be O.K. But after going through the ordeal of the ATOS medical last year this is very frustrating. I'm trying not to think about it too much but I can't wait till Monday morning when I will ring them up and have a go at them again....
 
Right, so I've had a chat with a friend of mine who works for the DWP. According to him I am correct, I am without a doubt still entitled to ESA as a full time student as I am on DLA and have satisfyed the conditions of the ATOS medical.
What is really annoying me is the ineptitude of the people I have spoken to on the phone at the contact center. Here's how the conversation went yesterday -

Me: I spoke to someone this morning and was told my claim has been suspended because I am enrolled on a course at university. This has never been a problem before and I do not understand this decision. Please explain
Contact center adviser: Ah yes but you're on ESA now and the rules are different from when you were on IB
Me: According to my information I am still permitted to attend university and continue to receive ESA
Contact center adviser: Yes but we don't have proof of your student finance payments which we need to take into account before we can continue to pay you
Me: I'm on contribution based ESA therefore whatever I get from student finance is irrelevant
Contact Center Adviser: Are you? oh yes so you are. Hang on and I'll go and see if I can find the information to advise you.
very long wait
Contact Center Adviser: Sorry I can't find anything about this.Therefore I really can't advise you. Just send us the information we asked for and a decision maker will get back to you in due course. Is there anything else we can help you with today?
:mad::mad::mad:

according to my friend there are several things wrong here. For a start they have suspended my benefit without sending me out a letter advising me of this (known as a susp.1 letter) I need this letter so that I know exactly why my benefit has been stopped and the steps I need to take to challenge it.
Secondly if the contact centre staff don't know what to do they are supposed to hand over my query to the actual workers at the benefit center who are obligated to ring me back within a 24 hour period. This has not happened.
My friend has assured me that this is just a case of DWP employing people who do not know the ins and outs of the benefit system and once my file reaches a decision maker I should be O.K. But after going through the ordeal of the ATOS medical last year this is very frustrating. I'm trying not to think about it too much but I can't wait till Monday morning when I will ring them up and have a go at them again....
In this instance as the guidance is very clear and is a case of the advisers at the call centre knowing jack shit even though they should, I would be looking into the complaints procedure for the DWP.

Besides, you may not be able to repeatedly send packs of information just because they're too crap to do their job correctly.

I can understand that you may be reluctant to make a complaint for a wide variety of reasons, not least the stress of it and the fear that your claim may be adversely affected if you do.
 
But what is really bugging me is that they didnt get in touch before they suspended the claim. No letter or anything!

Twice the first I knew about my claim being cancelled was a letter from the council telling me my HB was suspended. Never a letter from DWP on either occasion. Fortunately sorted easily(ish) both times but :mad:
Just remembered, I did get an apology over the phone one of the times. I think they may have claimed to have called back and got my answering machine, they flapped a bit when I told them it couldn't have been my number as I don't have an answering machine.
 
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<snip> pip assessment meeting at the end of february. Dreading it, but luckily for me my support worker will come with me. <snip>
Congrats on getting into the ESA support group, although you'd probably prefer not to be in such a bad state at a relatively young age. Best of luck with the PIP assessment, I suggest that you read (or reread) the Benefits and Work notes about PIP a few days before you go.

dynamicbaddog best of luck with getting your claim sorted out.
 
Congrats on getting into the ESA support group, although you'd probably prefer not to be in such a bad state at a relatively young age. Best of luck with the PIP assessment, I suggest that you read (or reread) the Benefits and Work notes about PIP a few days before you go.

dynamicbaddog best of luck with getting your claim sorted out.
Thanks greebo, and will read up before i go there.
 
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