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Crap, unreliable parcel delivery/courier companies - feel free to vent here

equationgirl said:
My neighbour decided that if he's not in, all his Amazon parcels get delivered to me. Amazon have taken this to mean they don't have to even try delivering to his flat, directly above mine.

The last straw was when an Amazon parcel came last week, when I could hear him moving around upstairs. All week his parcel has sat in my hallway. I finally took it upstairs earlier, rang his doorbell twice and knocked loudly, whilst he ignored me to the point I heard him on the other side of the door. So I left it on his doorstep.

Next time Amazon tries to deliver one of his parcels to me, I'm not accepting it.
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Did he ask your permission to get them delivered to your address? If not, I'd accept them, then throw them outside, after using them as a football until my steel toecaps were wearing thin.
 
Yeah I stopped accepting deliveries for a bit because I was getting so many (well, a couple a week) and they were not getting picked up for sometimes a week or two
 
equationgirl said:
I don't think it's unreasonable to expect someone tocome and collect their parcel.
Click to expand...


Of course. But I wonder if there’s something else going on for him? If he was hiding behind his door when you went knocking maybe he has some kind of anxiety about answering the door? Is that perhaps why he’s become so reliant on having parcels delivered to you? How does it usually go, does he come and collect from you on his own schedule or do you take it up to him? If he comes down maybe he’s coming when he feels up to it?

Obvs it’s not okay to use you as his mail room attendant in this churlish way. He should be collecting his stuff in a timely manner at the very least, and also reciprocating in some way with… flowers? Thank you notes? A gift voucher?

But since it’s come to the point of being this legitimately pissed off at him, maybe it’s become necessary to put some kind of regulation in place. Could you stick a note through his door saying you’ve reached your limit for reasons and you want to put in place some kind of agreement about how this happens in future? Or just tell him you don’t want to do it at all so he’s going to have to find a different solution, being clear about refusing to receive the parcel or something else that’s reasonable for you. To state the obvious, once you’ve set out parameters and boundaries, if he fucks up he can’t complain, it’s on him not you.

Sorry for the solutionising, I know that’s frowned on on here, but it seems possible he may possibly have something going on that’s not just him being a dick…?
 
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My delivery gripe is a Royal Mail thing. Every so often my regular Postie has time off and the relief Postie leaves my post at the gate rather than bringing it up the path to my door. I know they’re pressed for time it ffs. With the constant,y wet weather I’ve had a lot of post ruined, blurred, messed up, and spoiled. Mostly that’s not an issue (brown envelopes, hospital letters, polling bumf) but greetings cards, some of which are homemade, getting ruined is rubbish. And I get Smol soap deliveries: dishwasher and laundry pods, all wrapped in environmentally kind cardboard. So when it’s raining they end up soggy mooshed and unusable. I need to set up some kind of weather proof box or something. My regular Postie tells me the relief person is pretty crap all round so there’s no point trying to get him to do it differently.
Meh.
 
story said:
My delivery gripe is a Royal Mail thing. Every so often my regular Postie has time off and the relief Postie leaves my post at the gate rather than bringing it up the path to my door. I know they’re pressed for time it ffs. With the constant,y wet weather I’ve had a lot of post ruined, blurred, messed up, and spoiled. Mostly that’s not an issue (brown envelopes, hospital letters, polling bumf) but greetings cards, some of which are homemade, getting ruined is rubbish. And I get Smol soap deliveries: dishwasher and laundry pods, all wrapped in environmentally kind cardboard. So when it’s raining they end up soggy mooshed and unusable. I need to set up some kind of weather proof box or something. My regular Postie tells me the relief person is pretty crap all round so there’s no point trying to get him to do it differently.
Meh.
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Regarding the soap and stuff, have you tried emailing the supplier company and letting the know how their chosen carrier has ruined the product. I figure that the more cost-pressure goes onto suppliers the less likely they are to use carriers unfit for purpose.
 
brogdale said:
Regarding the soap and stuff, have you tried emailing the supplier company and letting the know how their chosen carrier has ruined the product. I figure that the more cost-pressure goes onto suppliers the less likely they are to use carriers unfit for purpose.
Click to expand...

It’s normally fine. They design their packaging to go through standard sized letterboxes so they can just use the normal post. It’s one of their Things.

I keep meaning to complain to the PO about it but I also recognise it’s because when a Postie is off, the other Posties need to work extra to fill in the gap. They don’t hire another whole person they just push the round onto other Posties.

i highly doubt that any complaint I make either to Smol or to the PO will yield any results. And I’m not adverse to complaining, I often do so when I think it might make a difference.
 
story said:
My delivery gripe is a Royal Mail thing. Every so often my regular Postie has time off and the relief Postie leaves my post at the gate rather than bringing it up the path to my door. I know they’re pressed for time it ffs. With the constant,y wet weather I’ve had a lot of post ruined, blurred, messed up, and spoiled. Mostly that’s not an issue (brown envelopes, hospital letters, polling bumf) but greetings cards, some of which are homemade, getting ruined is rubbish. And I get Smol soap deliveries: dishwasher and laundry pods, all wrapped in environmentally kind cardboard. So when it’s raining they end up soggy mooshed and unusable. I need to set up some kind of weather proof box or something. My regular Postie tells me the relief person is pretty crap all round so there’s no point trying to get him to do it differently.
Meh.
Click to expand...
I wonder if the relief postie would actually use one of those post / wall mounted boxes ?
I see quite a few of those around here, mainly people with long or gated driveways - and indoor versions seem common in blocks of flats [back in the day, one of the houses I shared as a student had something like that, it was better than the normal pigeon holes !]
 
story said:
Of course. But I wonder if there’s something else going on for him? If he was hiding behind his door when you went knocking maybe he has some kind of anxiety about answering the door? Is that perhaps why he’s become so reliant on having parcels delivered to you? How does it usually go, does he come and collect from you on his own schedule or do you take it up to him? If he comes down maybe he’s coming when he feels up to it?

Obvs it’s not okay to use you as his mail room attendant in this churlish way. He should be collecting his stuff in a timely manner at the very least, and also reciprocating in some way with… flowers? Thank you notes? A gift voucher?

But since it’s come to the point of being this legitimately pissed off at him, maybe it’s become necessary to put some kind of regulation in place. Could you stick a note through his door saying you’ve reached your limit for reasons and you want to put in place some kind of agreement about how this happens in future? Or just tell him you don’t want to do it at all so he’s going to have to find a different solution, being clear about refusing to receive the parcel or something else that’s reasonable for you. To state the obvious, once you’ve set out parameters and boundaries, if he fucks up he can’t complain, it’s on him not you.

Sorry for the solutionising, I know that’s frowned on on here, but it seems possible he may possibly have something going on that’s not just him being a dick…?
Click to expand...
He's usually fairly chatty. When he first moved in a couple of years ago I took one parcel for him, then more, and I didn't mind because he'd collect within a day or so. But recently it's been getting to the point of multiple parcels a week some weeks, and he takes ages to collect them. It's as much on Amazon as it is him as some drivers claim he's not answering the door buzzer when I can hear him moving around upstairs and they clearly don't want to go up the extra flight of stairs. I've sent more than one Amazon driver upstairs and heard him open the door to them.

He always said thank you, flowers aren't necessary, it's just really annoying when he seems to expect me to take delivery up to him, then ignores me knocking on the door.
 
story said:
It’s normally fine. They design their packaging to go through standard sized letterboxes so they can just use the normal post. It’s one of their Things.

I keep meaning to complain to the PO about it but I also recognise it’s because when a Postie is off, the other Posties need to work extra to fill in the gap. They don’t hire another whole person they just push the round onto other Posties.

i highly doubt that any complaint I make either to Smol or to the PO will yield any results. And I’m not adverse to complaining, I often do so when I think it might make a difference.
Click to expand...
Fair enough.
I'm just taking a sort of thatcherite/competition line that, unless we complain about crap service, no-one will ever do anything.
 
equationgirl said:
Next time Amazon tries to deliver one of his parcels to me, I'm not accepting it.
Click to expand...
my experience with Amazon is that they don't even bother attempting to delivering to flats at all.
just dump everything in one pile at the bottom of the common stairs and leave it to the residents to sort out.
(unless it's a high value item with the required one time password to deliver)
 
WouldBe said:
Expecting a parcel through evri. According to their tracking they've had it since last Tuesday. :hmm:
Click to expand...
Found out what's happening. Should be getting it tomorrow. Apparently they did a label reprint which stopped the tracking from working. :hmm: Now the tracking is working they've reprinted the label twice, once yesterday and once today. :hmm:

I'll see what happens tomorrow.
 
And so the sorry saga continues.
No message to say it's out for delivery, just a message saying they couldn't deliver.

On checking the tracking it was logged as out for delivery at 9:47 and unable to deliver at 9:50. So they didn't even try. :facepalm:
 
Had to do a three cornered delivery / collection of some 300 miles today.
Neither of the two individuals at the far ends wanted to use "normal" couriers as stuff has gone missing [ie stolen] or been badly damaged in transit, despite being properly packed. The similar stuff moved about during Covid wasn't a problem, the thefts / damage are relatively new developments.

I know a chap that does drive as a private / high value / specialised parts courier, and he's moved a few things for me - but he's currently ping-ponging between just South-east of London and the far side of Aberdeen and therefore on the wrong side of the country.


As I went south on the M6, I was rather amused to see a "Stobart Rail" heading north towards Carlisle with up to 20 containers [all for the "Every Little Helps" company] so that's a few less HGVs belting up to Scotland.
 
Problem parcel is supposedly out for delivery since 9:15 :hmm:

No message about replacement parcel that's supposed to be arriving today or tomorrow.
 
Amazon promised an 'early delivery' today to make up for yesterday's cock up. It's 5.35pm and it's only moved from 8 stops to go to 6 stops to go in an hour...
 
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