Crap, unreliable parcel delivery/courier companies - feel free to vent here
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kalidarkone
Bringing YOU round.....
Despite me getting an alert that my parcel would be delivered by 12.49 pm today it has not been. I have avoided having my daily bath because from previous experience they seem to deliver when I am in it. This means I miss the delivery.
Also the Royal Mail tracking just says: out for delivery......
Vexed,
From smelly,
Bristol
Also the Royal Mail tracking just says: out for delivery......
Vexed,
From smelly,
Bristol
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StoneRoad
heckling from the back!
You will [not] be surprised to read that evri / hermes are in my bad books ...
bought some stuff from toolstation and had it delivered as other commitments prevented collection.
so far, so good.
evri then claimed that no-one was at the delivery address at the time delivery was attempted [oh, yes they were] ...
instead of the 24hr delivery we needed, it took until after the w/end.
somewhat pissed off with the wasted time
bought some stuff from toolstation and had it delivered as other commitments prevented collection.
so far, so good.
evri then claimed that no-one was at the delivery address at the time delivery was attempted [oh, yes they were] ...
instead of the 24hr delivery we needed, it took until after the w/end.
somewhat pissed off with the wasted time
equationgirl
Respect my existence or expect my resistance
I requested redelivery of a parcel from last week - I got stuck down south and the postie passive aggressively left red cards. Expecting delivery sometime today but it's already 2.30....
NoXion
Craicy the Squirrel
Toolstation have their deliveries made by Evri? Hopefully whatever you ordered wasn't expensive.
kalidarkone
Bringing YOU round.....
I've risked it and had a bath in the hope that like sparking a smoke at a bus stop , the Royal mail will appear. They have not
I smell amazing now
StoneRoad
heckling from the back!
It wasn't, but because I was in Poole, we didn't have a means to collect it.
Words have been had !
Maggot
The Cake of Liberty
Speaking as a postie, I'm not surprised. Requesting a redelivery and then not being in is the one of the most annoying things you can do to us.
Can you explain how they passive/aggresively left red cards, as I would like to try this in future?
equationgirl
Respect my existence or expect my resistance
In my defence, I caught the delivery notification and asked for a different date, but despite doing the redilvery booking as soon as I got it (and three hours before delivery usually is) the postie ignored the instructions so left a red card that day, and another the next day, and a final one the day I got caught down south (no trains back home), the day I had asked for.Speaking as a postie, I'm not surprised. Requesting a redelivery and then not being in is the one of the most annoying things you can do to us.
Can you explain how they passive/aggresively left red cards, as I would like to try this in future?
I booked a redelivery for today as soon as the system allowed but no sign of it. The soonest I would be able to go to the delivery office will be Saturday, when I will find out if my parcel is still there.
So yeah, just put multiple cards through the letterbox but don't deliver the parcel.
equationgirl
Respect my existence or expect my resistance
It's Saturday. The parcel did not appear on the scheduled redelivery on Tuesday.
I spoke to a very helpful postie at the delivery office, who checked it on the computer which helpfully stated that it was out for redelivery on the 22nd. She found it in the place where it was supposed to be, and realised it hadn't been scanned back into the system after someone had tried to deliver it. She was incredibly apologetic.
Anyway I have my parcel.
RevolutionSound
Well-Known Member
Amazon driver appears to have stolen a bottle of rum he was supposed to deliver. Apparently he tried to deliver at 6pm last night, but there wasn't an adult in to receive it. Which is funny, cos I was in the front room right next to the front door at that time and no one tried to deliver it. Then I was notified that it was delivered at 10.30pm, and that it was handed to me, which again is odd, as it wasn't!
To be fair to Amazon, they have refunded me without too much difficulty.
To be fair to Amazon, they have refunded me without too much difficulty.
StoneRoad
heckling from the back!
For the 4th time in a row, DHL have claimed there has been "no-one in" to accept delivery.
Interesting, but a down right lie, because there was someone in, for all four attempts.
This time the parcel will be left at their local agents [a shop] for us to collect.
Interesting, but a down right lie, because there was someone in, for all four attempts.
This time the parcel will be left at their local agents [a shop] for us to collect.
The39thStep
Urban critical thinker
I had to get a birth certificate notarised at the Passport Office . Duly sent the documents off and opted for it to be sent over here . Home Office uses DHL as it needs to be signed for. Get a message last week that its going to be delivered on Friday 7th by 7pm . Get another reminder morning of the 7th and naturally nothing is delivered by 7pm. No customer service at weekends , so wait until today and check on line where it is and I think I've found the reason for delay
The39thStep
Urban critical thinker
It’s now off to Hong Kong according to the Portuguese woman at DHL who apologised for laughing . Should be back this way around the 14th. Human error she said .
The39thStep
Urban critical thinker
Latest update
equationgirl
Respect my existence or expect my resistance
Any progress or did your documents literally go around the world?
equationgirl
Respect my existence or expect my resistance
A supplier I buy from regularly has switched their delivery company to Evri.
I'd ordered yesterday on next day delivery.
Parcel was out for delivery at 1pm. Delivery estimate was 5-6. Then switched to 3-4. Then changed again to 4-5.
No sign of it by 6.15, then the delivery is changed to 'it will be delivered by 1st July. Sorry it's been delayed '.
I hate that there's never an explanation for the delay with Evri. That delivery is completely random most of the time.
Wankers.
I'd ordered yesterday on next day delivery.
Parcel was out for delivery at 1pm. Delivery estimate was 5-6. Then switched to 3-4. Then changed again to 4-5.
No sign of it by 6.15, then the delivery is changed to 'it will be delivered by 1st July. Sorry it's been delayed '.
I hate that there's never an explanation for the delay with Evri. That delivery is completely random most of the time.
Wankers.
Puddy_Tat
santa paws, do you ever come to the ghetto?
The39thStep
Urban critical thinker
Got here a week after it was expected . Very pleasant bloke who spoke some English and laughed when I showed him the route.
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equationgirl
Respect my existence or expect my resistance
Fucking Evri told the supplier I wasn't in so they couldn't attempt delivery, the lying toads. So I informed the supplier that what they were told was not correct and could they switch back to Royal Mail please.
FridgeMagnet
Administrator
I have had very poor results when trying to get delivery times changed with Royal Mail. I don't think it's ever worked. It always works like this: Last week I got a notification that a delivery was scheduled for Monday. OK, I'm not going to be in then, I'll postpone it to Tuesday. Confirmation comes back that it's been moved to Tuesday, great.
Monday, when I was actually at home anyway incidentally it turned out, I get an email saying "we tried to deliver today but couldn't" (they did not try to deliver, I would have known as I was in all day). Then eventually it arrives Thursday.
Trying to change delivery dates via the Royal Mail website just seems to confuse everyone. I think I would have been better off just not doing anything. Well I mean I would as I was at home anyway on Monday but even if I'd not been.
Monday, when I was actually at home anyway incidentally it turned out, I get an email saying "we tried to deliver today but couldn't" (they did not try to deliver, I would have known as I was in all day). Then eventually it arrives Thursday.
Trying to change delivery dates via the Royal Mail website just seems to confuse everyone. I think I would have been better off just not doing anything. Well I mean I would as I was at home anyway on Monday but even if I'd not been.
equationgirl
Respect my existence or expect my resistance
Solidarity fistbump, I've had the same recently and it is a bit frustrating, especially as the Automatic Redelivery is incredibly unpredictable.
Good to see you x
DaveCinzano
WATCH OUT, GEORGE, HE'S GOT A SCREWDRIVER!
That is going to be the most well-rested, reinvigorated birth certificate in the world by the time you get it
Puddy_Tat
santa paws, do you ever come to the ghetto?
i did it recently with a parcel (think i had the option to do it before they attempted delivery) and it worked, but maybe that's an outlier.
we have had a regular post-person here again for the last few months, which may make a difference.
since covid until fairly recently, it's been unpredictable - it did get as bad as only getting one delivery a week (i presume if there's vacancies or people on holiday / off sick, then they will cover one round one day, another round the next and so on) so i guess if you ask for a delivery on a day when there isn't going to be a delivery on your street, it won't happen.
existentialist
Tired and unemotional
I've probably said it before, but a tactic I used to use, back when I was ordering quite a lot of computer equipment from places like Scan, was to ask them, after I'd placed the order, which courier they used. If they said "City Link" or "Hermes", I asked if there was any alternative, and if they said no (they usually did), I'd cancel the order there and then.
I did get a letter after one such encounter from the company's Customer Services department, saying they were looking into my concerns, but nothing came of it. But it's definitely worth making the point to the supplier at the point of order that shit couriers affect THEIR business.
ETA: I have less time now, and I seem to have become rather less confrontational these days, so it would be different. I'd ask which courier they used BEFORE I placed the order, now.
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equationgirl
Respect my existence or expect my resistance
In a surprise to no-one, Evri have failed to deliver my parcel on the next working day as they promised.
I escalated it again, the Chatbot said we have it at the depot, if you haven't had a delivery slot by 4pm let me know.
When I contacted them again to say, where is my delivery slot, the Chatbot said sorry your parcel is slightly delayed....no delivery slot.
I suspect they've damaged it in some way...
I escalated it again, the Chatbot said we have it at the depot, if you haven't had a delivery slot by 4pm let me know.
When I contacted them again to say, where is my delivery slot, the Chatbot said sorry your parcel is slightly delayed....no delivery slot.
I suspect they've damaged it in some way...
equationgirl
Respect my existence or expect my resistance
Evri have said they will deliver it this afternoon.
We shall see, Evri, we shall see.
We shall see, Evri, we shall see.
equationgirl
Respect my existence or expect my resistance
Parcel did arrive, half opened but contents miraculously intact and present. It came via my usual driver, who to be fair is very reliable, but he did say he's no longer working on a Saturday at the moment so then a contractor gets the route and if they don't deliver all those parcels, they go back into the system IE sent back to the hub to be sent out again.
Of course nothing customer service said was true - nobody contacted me to let me know what was going as they said they etc, not that I truly expected them to given their track record.
Of course nothing customer service said was true - nobody contacted me to let me know what was going as they said they etc, not that I truly expected them to given their track record.
equationgirl
Respect my existence or expect my resistance
I noticed that on a previous parcel - their clock was a few hours different from actual time.Not sure why Evri are so crap as they appear to have a time machine. I checked my email at 10am this morning to see they had picked my parcel up at 2:40pm this afternoon.
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