Urban75 Home About Offline BrixtonBuzz Contact

Atos Medicals - Questions, Answers and Support

Just hope it helps to have multiple conditions and a unknown disease
It's not supposed to matter which diagnoses you have, it's supposed to consider how badly affected your life is. I know that it's not pleasant, having to describe the very worst bits of your current life, but it helps to give a clear picture of your condition(s). eg "If I need 3 sessions of dental treatment, it usually takes several weeks, because I have to rest for more than a week between each appointment."
 
Last edited:
Hi there I had a medical last week finally after waiting since last march was my first ever medical was told to go home and I would need come back to see one off there dr does anybody have any advise has it happened to them and how long I might have to wait this time I'm also waiting to hear about pip I appleied for on October is this a separate medical thanks
 
aaaargh! Due my fortnightly payment today, however money were'nt in the account. When I rang them I was told it was because the backdated payment they issued last week has confused the computer and taken me out of my regular payment cycle. I have been promised a same day payment will be issued sometime this afternoon, but they also said that they can't guarantee that the computer will put me back on the regular payment cycle, so they said I need to ring them a couple of days before my next payment just to make sure it gets issued to me on the due date. This is so incredibly annoying, never got these troubles when I was on IB.:mad:
 
Hi there I had a medical last week finally after waiting since last march was my first ever medical was told to go home and I would need come back to see one off there dr does anybody have any advise has it happened to them and how long I might have to wait this time <snip>
Yes, it's happened before, it was an ESA assessment done by ATOS. The first time, the practitioner had concvenitnetly forgotten that it was supposed to be recorded. After VP stated that an unrecorded assessment was absolutely not acceptable, the practitioner agreed to reschedule it. The centre's manager also completely refunded the fare to get there the first time, because it was ATOS's fault that it had to be cancelled.

The rescheduled assessment was two or three weeks later. If you haven't had a letter or phone call after three weeks, you'll need to follow that up (or get somebody to do that for you).

BTW let me emphasise: These assessments are not medicals, most of the assessors will not have a clue about your conditions or the treatment of them. Even if they take place in a room fitted out like a doctor's room, that's still no reason to trust the person assessing you.

<snip>I'm also waiting to hear about pip I appleied for on October is this a separate medical thanks
Yes.
 
aaaargh! Due my fortnightly payment today, however money were'nt in the account. When I rang them I was told it was because the backdated payment they issued last week has confused the computer <snip> This is so incredibly annoying, never got these troubles when I was on IB.:mad:
A horrid cynic might think that the current system were designed to make people even more ill. (((dbd)))
 
A spokesperson from Maximus (?) was on R4 You and Yours earlier talking about taking over the Atos contract. I missed most of it (not being an habitual listener to that programme) - did anyone hear it?
 
A spokesperson from Maximus (?) was on R4 You and Yours earlier talking about taking over the Atos contract. I missed most of it (not being an habitual listener to that programme) - did anyone hear it?
Unfortunately I missed that bit, but it probably would have revealed nothing we don't already know or suspect. :(
 
Just a not-that-quick thing about PIP assessments and recording them...
Not sure about the other assessors, but ATOS do not and will not provide recording equipment. You can record your assessment yourself, with advance notice, but you will have to provide *two* identical copies of the recording (one for you, one for them) at the end of the assessment on either tape or CD.

From their website:
"It is possible for you to audio record your consultation. There are certain requirements that DWP have set for the audio recording of consultations, which have been listed below:

You can request to audio record your consultation by calling our Customer Service Centre, but you will need to provide your own equipment.

Inform us beforehand that you wish to record your consultation, which can be done by calling our Customer Service Centre. Please let us know as soon as possible, as we may not be able to accept requests made on the day of your consultation.

Your recording equipment must be able to produce two identical copies of the recording at the end of the consultation, either in audio cassette or CD format. You will need to give one copy of the recording to the Health Professional undertaking your consultation, at the end of the consultation. Devices like PCs, laptops, tablets, smartphones or MP3 players are not acceptable recording devices.

You will need to sign an agreement that sets out what you are and are not allowed to do with the recording.

We will keep our copy of the recording securely for a maximum of 14 months. After that time, we will destroy it. We don’t normally pass the recordings onto DWP and they do not use it when deciding on your entitlement and award of PIP.

It is also useful to note that if you try to record the consultation without contacting us before hand and agreeing with the requirements set out above then your consultation may be stopped and we may have to pass your case back to DWP."
http://www.atoshealthcare.com/pip/at_your_consultation

Basically you can only use either a twin cassette recorder, or fuck-knows-what for a cd, seeing as they reckon laptops aren't suitable :hmm:

They've rebooked my appointment (i wanted to double check the recording stuff, and have concluded i haven't a hope in hell of sorting that out) after i turned up brandishing a dictaphone, and they had to double check their policy (i was told on the phone i just needed to provide a tape recording, no mention of the other stuff) and i'm a bit miffed. Apparently i'm the first person they've had requesting a recording, which i found a bit surprising...
 
Last edited:
That's interesting tufty79...

Thanks for the info.

Why are ATOS still assessing? I know I know this, or I did a few months ago, but pain is bad today and my brain is misfiring.
 
The other bits that stood out...
The assessment centre's a bastard to find. The road it's on doesn't have any street signs, and the building isn't easy to find once you're on there. Accessibility-wise, it was fine - ground floor, ramps, automatic doors etc.
The staff seemed friendly and nice enough.The receptionist buggered off for five minutes while we were waiting though, meaning someone was stuck outside ringing the buzzer for ages.

Going by the phone conversation between reception and atos to clarify their own procedures, my friend that came with me was assumed to be my support worker; when they spoke to us to rearrange, they only addressed her and not me. Not a major thing, but weird to experience.

/rambling
 
Going by the phone conversation between reception and atos to clarify their own procedures, my friend that came with me was assumed to be my support worker; when they spoke to us to rearrange, they only addressed her and not me. Not a major thing, but weird to experience.

/rambling

Well look on the bright side, if they think you are not capable of arranging your own appt, they can't pass you fit to work.
Hope everything is ok.
 
Cheers friendofdorothy - it's for PIP (new name for DLA) - thankfully i'm in the support group for ESA, for the time being at least.
I'm still furious about their assessment recording policies. We've had a search and found a tape recorder they'd accept and it's £180 :facepalm: i don't trust them enough to not want to have it recorded, but there's no way i can manage that.

my friend and i have talked about saving up together for one long term, and working out a way to do an equipment loan service for anyone in the same position in future. Probably never happen, but it's a nice idea...
 
Thanks, that's a useful way of approaching it. I'll make an appointment to discuss this with my GP ASAP and see if I can get her to write some sort of summary of my medical history as it relates to this. Even if I have to pay for this, sounds like it will be money well spent.

And I would be very interested in finding out more about these LIMA software questions if equationgirl or anyone else knows more about them - I find it much easier to prepare for this sort of thing beforehand than do it off the cuff.

Can they really insist you have such special recording equipment? calling equationgirl ViolentPanda yardbird - Anyone know?

Has anyone on this thread got access to that type of equipment or know where it can be loaned /hired?
 
This is their criteria:

IMG_20150501_210055-1.jpg
It's the 'your equipment must be able to produce two identical copies' bit (on their website) that makes it more frustrating/difficult, as well as them discounting using a laptop/smartphone etc - if i was allowed to use two dictaphones it'd be relatively straightforward, but no....
 
Last edited:
Can they really insist you have such special recording equipment? calling equationgirl ViolentPanda yardbird - Anyone know?

For PIP apparently they can. They learned a lesson from getting caned over recording with ESA. :(

Has anyone on this thread got access to that type of equipment or know where it can be loaned /hired?

The kind of kit you'd require will cost several hundred quid (simultaneous dual recording cassette deck as beloved of the Old Bill) 2nd-hand, or over a thousand quid (simultaneous dual recording CD deck) new, and they're pricey because the market is small. Basically ATOS/Crapita know they've got claimants over a barrel with regard to recording PIP interviews, and if you DO manage to get the kit, you have to sign some kind of form limiting how you can use your recording, or they won't let you record! :facepalm:
Seems to me that surreptitious recording is the only way to go. :(
 
Thanks ViolentPanda. That seems very awkward and suspicious of them.

Best of luck Tufty x

You're too nice for your own good with your "very awkward and suspicious"! :)
They're doing it because it deters people from continuing their claims, and means that their "assessors" can get away with all sorts of shit - bullying or abusing claimants for example. :(
 
An audio recording only proves what was said!

It "may" get you a fairer assessment because the HCP is under more pressure to be complete! Other than that a recording is useless!

Proving or disproving what was said will not get you a benefit award. Proving that you fit the limited descriptors gets you a benefit award.
 
Back
Top Bottom