Thompson’s violent death outside a hotel where UnitedHealthcare was hosting an investor conference didn’t just prompt scathing jokes but heated criticism of the insurer he had helmed since 2021. One image that made the rounds online was a
chart from the personal finance website ValuePenguin, which found that UnitedHealthcare denies 32 percent of all in-network claims relating to individual health insurance plans — twice the industry average. Some pointed to
headlines describing how UnitedHealthcare has used an allegedly faulty
AI algorithm to assess claims and deny care for seriously ill patients on private Medicare Advantage plans, as described in an ongoing class-action
lawsuit brought by the estates of two deceased people who were denied coverage for their care at an extended-care facility.