House of Fraser has said it will cancel all online orders and refund customers after a dispute with its warehouse operator meant deliveries were delayed.
It follows an outcry from customers who had not received goods ordered online.
Its warehouse operator, XPO Logistics, stopped processing orders late last week because of a payment dispute.
House of Fraser has told over 1,000 suppliers it will not pay money owed before 10 August, when Sports Direct bought the chain out of administration.
House of Fraser cancels all online orders