The Metropolitan police commissioner headed an operation dealing with bereaved families at the Hillsborough disaster which was "utter chaos" and "a shambles," according to a senior church figure who was involved in ministering to the families.
Stephen Lowe, then the archdeacon of Sheffield, said "there was no organisation, no information, no sense of the police working in partnership," at the Hillsborough boys' club where anxious families were kept waiting for news, which was overseen by Sir Bernard Hogan-Howe, then an inspector in the South Yorkshire police.
Lowe said one member of the clergy and one social worker were allocated to each family at the boys' club, but Hogan-Howe and his police officers kept themselves apart while providing no information about the many people missing.
"The inspector was not working as part of the team," said Lowe, who later became bishop of Hulme in Manchester. "There was no organisation – it was utter chaos, a shambles. The police were defensive; we could not get information; there was no sense of partnership or that they were there to help us do what was needed...