Hmm, a question, if I may, re: repairs.
I have a neighbour who has no heating or hot water, and who has a "vulnerable person" (registered under the C19 criteria, due to kidney failure) in their home. They've been told that their heating system needs a "power flush" (that they have job number for), which will happen on 28th April. In the interim, they're being told "boil kettles of water to wash in". This seems to me like they - the council & their contractors - are fudging repair priorities. As far as I recall, lack of heating and/or hot water is a top priority job, and if so, I want to make sure the council treat it as such. Neighbours have already been without either for 3 days. Is there a way (outwith the usual bugging the housing officer over the weekend) I can push this forward, that you can think of?