I avoid them as much as possible, probably had a dozen interactions in the last 50 years. About half were negative with them being rude and condescending, usually the younger ones.
Most serious was when I worked on the post. My driver and me were held up on a collection round and our van taken. Police were phoned, I expected blue flashing lights, sirens and cop cars screeching in, but nobody came.
A week later I was called to the nick to make a statement. The officer feigned boredom, yawning, and I guessed it was all an act and that they thought we had been involved. I know often these cases are regarded as inside jobs, but I knew they had cctv footage so couldn't understand why they thought that. He wouldn't let me read the statement saying he had written what I had said and I should just sign it. Then I was taken to the squad room as he claimed I needed to be shown the cctv footage there.
He showed me an hours worth of cctv footage speeded up. He kept trying suggest things to me, including where a black man came to the building's door and he tried to get me to say that this might be one of the three men involved. I said it wasn't, it was a uniformed delivery courier. When we got to the end the robbery had not been shown. I asked him to rewind to the time of the robbery.
The robbery wasn't shown. I realised I had been brought to the squad room so the others there could enjoy the sight of me being caught out and admitting the crime. Did they think I was going to say 'OK it's a fair cop, I put my hands up, you've got me bang to rights' ?!
I told him that the cctv had the wrong time on it, that the time on the cctv equipment had probably not been changed over when the clocks went forward and that they should get the footage from an hour before. Not what they were expecting me to say obviously. An older officer behind me, probably the senior officer, jumped up, exclaimed that cctv cameras always had the correct time, and walked out.
I said we had definitely been there at that time, we were there at the same time every day. The investigating officer jumped up and took me out. He was now friendlier and said that the 999 call to police had been logged as at the time we said the robbery occurred. I don't know how they thought we managed to make a 999 call at the time when it wasn't shown on the cctv. It was either incompetence or racism (my driver and I are Asian), or both.
I never heard anything more about it, but my manager told me that he had been sent the footage so they must have found it.
A year later I was walking to the Underground when I saw two of the men involved on the other side of the road. I considered phoning the police but thought there wasn't any point. If they hadn't turned up when the robbery happened, they weren't going to turn up now. A couple of days later I thought I should let them know so I rang the investigating officer. I got his messaging service so I left a message for him. He never got back to me.
This happened about 16 years ago. I know the police are stretched but I would have thought a Royal Mail van being robbed would have got a response. What made it worse was that the same week one of the drivers from my depot was emptying a pillar box when he was approached by two plain clothes police who told him to move his van as he was obstructing traffic. He was a bit of a jobsworth and insisted he had to empty the box. Police backup was called and nine police cars and vans turned up with about 12 officers. He was pinned to the ground, handcuffed and taken to the police station. He was eventually released about 3am after a union rep went to the nick. No charges were brought. Fortunately a Channel 4 News cameraman had happened to be passing and had filmed the incident. The driver was eventually paid an undisclosed amount of damages by the Met - rumoured at work to be £50,000. btw the driver was black.