SHAMBALA 2021 AND COVID-19
Following the cancellation of 2020’s event due to the Covid-19 pandemic, all customers will be bound by the updated terms and conditions for the 2021 Festival. It is expected that in order to adhere to conditions of license and maintain the paramount focus of Kambe Events on customer and crew safety, additional measures in relation to Covid-19 will be in place. The preparation, planning and mitigation of risk will be dynamic. Updates are to be expected, but we draw your attention to the specific and current clauses below.
Whilst we will make every effort to communicate any significant and specific changes to all, we again note it is the responsibility of ticket holders to check for updates to these terms and conditions. This is particularly encouraged ahead of the normal and maintained deadline for refunds – 4 weeks ahead of the event (see the “CANCELLATION, MISUSE AND REFUNDS” section below for more information on refunds).
- In light of the current COVID-19 pandemic, you understand that there are particular risks associated with attending any outdoor gathering (including the Festival). We will take reasonable steps to comply with any relevant guidelines intended to reduce the spread of COVID-19 and we will make you aware of these measures. However, we cannot be responsible for the behaviour or health of other Festival attendees and cannot effectively ensure that no attendees at the Festival will have COVID-19. Accordingly, we will not be responsible if you catch COVID-19 at the Festival or for any illness or death of any Festival attendees caused by COVID-19.
- You understand and accept that you will be attending the Festival and using any facilities on-site at your own risk.
- To help us to reduce the spread of COVID-19, we ask that you:
a. do not attend the Festival if*:
- you have tested positive for COVID-19 within 14 days of the commencement of the Festival;
- you display any symptoms of COVID-19;
- you live with somebody who displays symptoms of COVID-19 or who has tested positive for COVID-19 within 14 days of the commencement of the Festival; or
- you are otherwise required to self-isolate.
*note that where there is a conflict between any of the provisions in this paragraph 3.a and any updated government guidelines, the updated government guidelines will apply where they are stricter than the provisions set out in this paragraph 3.a;
b. follow all guidelines and/or entry requirements notified by us to you and which will apply to your attendance at the Festival. This may include remaining in restricted groups or testing on entry or prior to attending the Festival. We may be required to amend our guidelines before or during the Festival and ask that you comply with any updated guidelines notified to you;
c. follow all government guidelines (which may be updated from time to time);
d. provide your contact details and those of members of your booking party via our e-ticketing platform, to a member of Festival staff as directed upon entering the Festival, or if required download and use the government’s official COVID-19 tracing app, for the purpose of notifying you where you may have come into contact with somebody who has tested positive for COVID-19;
e. you will notify us if you test positive for COVID-19 after attending the Festival for the purposes of notifying other attendees who may have come into contact with you whilst at the Festival.
- You understand that you are fully responsible for all costs incurred in following all guidelines and/or entry requirements, including all government guidelines.
- You understand that we have the right, at our complete discretion, to:
a. refuse entry to any attendee who we reasonably believe may display COVID 19 symptoms or who may not have followed government guidelines or our guidelines or entry requirements;
b. require that any attendee leaves the Festival where we reasonably believe that they may not be complying with these terms or any of our or government guidelines in force in relation to COVID-19.
- If we are required to exercise a right in paragraph 5, you acknowledge and agree that we will not be obliged to refund you for your ticket and any other costs you have, or might incur.
- If you are unable to attend the Festival because of any of the reasons in paragraph a (or because of any updated government guidelines), provided that you supply to our ticketing agent, The Ticket Sellers, evidence in advance of the events as they reasonably require to support this, we will cancel your ticket and provide you with a refund of the same. We will not be liable for any additional costs incurred by you.
- If government guidelines mean that we need to operate a reduced capacity at the Festival in order for us to comply with those guidelines, you understand that we have the right, with regret, to cancel your attendance to the Festival. In the unfortunate event that we need to exercise this right, you acknowledge that the tickets that we cancel will be at our complete discretion and based on a ‘last sold first cancelled’ basis. In these circumstances, we will notify you as early as possible and refund to you the full amount of any tickets cancelled. We will not be liable for any additional costs incurred by you.