Cash remains an important payment method in the UK, and a critical means of payment for many people. This is borne out by research on consumer attitudes to cash. Our survey in July 2022 found that around one in five respondents consider cash to be their preferred payment method, and so use it day to day. This figure has not varied significantly over the course of the pandemic – or compared to pre-pandemic – suggesting that a significant proportion of those reliant on cash did not make the switch to contactless or digital payment methods.
Cash remains a valued form of money for the elderly and those on lower incomes, with many using it to budget and manage their household finances. In July 2022, cash as first preference payment method was most popular among those aged 65+ at 27%, up from 20% in July 2021 (but still below pre-pandemic figures of 38% in January 2020).
footnote [8] It continues to be most prevalent among those in lower socio-economic groups C2, D and E (28% in July 2022). It is important to recognise, however, that preference for cash depends on a range of factors – not just age or social grade. These include education, wealth and health. For example,
a 2020 survey by the Financial Conduct Authority Opens in a new window found that 46% of the digitally excluded, 31% of those with no educational qualifications, and 26% of those in poor health rely on cash to a ‘great or very great extent’. Furthermore, some people with physical and
cognitive disabilities Opens in a new window find other payment methods difficult to use (due to not being able to remember a PIN for example).
Even those who do not use cash on a day-to-day basis find it a valuable form of money. Our survey found that just 35% of respondents in July 2022 thought they could go more than a month without cash (Chart 6). This is a decrease from January 2021 where the figure was higher at 48%, and a return to pre-pandemic figures.