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TFL cyber attack 2024

ouirdeaux said:
At what point are you supposed to be renewing an over-60 card? In case you're getting younger, and thus lose eligibility?
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friendofdorothy said:
You have to pay an annual fee and send proof of address every year
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yes, that.

the 60+ pass is discretionary, you don't get similar if you live outside london, so there is an attraction for people who live near enough london to travel in london to try and get / keep one they aren't entitled to.

likewise the london freedom pass which gives travel on the underground and trains, not just buses which is the statutory thing. think that has to be renewed every few years.

friendofdorothy said:
Not only have I lost my card, it is soon going to be time to renew it and I'm not sure if I updated my address on their system either :facepalm:
When I tried to log in yesterday it said I had the wrong email / pwd and didn't send me a new code to log in.
Click to expand...

:(
 
But as I've said, I've never done this, and I use my card every day. Even if I signed up to some automatic renewing system and forgotten about it, why have they never asked for proof of address?
 
ouirdeaux said:
But as I've said, I've never done this, and I use my card every day. Even if I signed up to some automatic renewing system and forgotten about it, why have they never asked for proof of address?
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is that a Freedom pass? different rules from the 60+ Oyster
 
ouirdeaux said:
No, just the 60+ Oyster. I'm still wearing a ball and chain.
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friendofdorothy said:
why are they just picking on me!
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:confused:

this page says you have to renew (and pay ten quid) annually.

don't think this existed when mum-tat was that sort of age (or maybe she got the full-on freedom pass at 60 then)

only possible thought is maybe ouirdeaux got the 60+ longer ago than friendofdorothy and is under old rules?

does your pass show an expiry date, ouirdeaux and does it still work on buses etc?

(i still think it would be better if bus ticket machines / railway ticket barriers were programmed to play a sound file of someone blowing a raspberry if a pass isn't valid)

two sheds said:
"Freedom Pass" sounds like some nonsense American Republican promotion :eek:

/derail
Click to expand...

there has been some sort of london travel concession scheme for senior citizens since the early 70s, but i can't remember when it got re-branded 'freedom pass'

(actually, to be pendantic, there were some travel concession schemes in the 1920s run by some of the councils on the outer edges of london who had municipal tram systems, but they generally didn't long after last london transport taking over in 1933)
 
friendofdorothy said:
Apparently the TFL and Oyster systems are under attack. Timetable info is sketchy and you can't log in to your Oyster account . Humph!:(
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Ah, that explains why I couldn't renew Ziggy's Oyster online a few days ago. He used the tube OK for the next couple of days though.

Better wait for this to clear up before ordering Robin their Student Oyster then.
 
ongoing oyster saga...

I found a random oyster card at home with £2 on it, so topped it up with £20 and used it on wed to get a couple of buses and it worked fine.
Used it today to get on an overground train. There were inspectors on the train checking tickets, all ok.

I went to change at Shadwell to get the DLR. The oyster wouldn't let me out of the station, said 'seek assistance'
When a member of staff helped me get out of the barriers and check the card on the machine outside it showed a balance of £18.60 in grey and said 'card suspended'

Why! very annoyed! what is going on. Anyone else have this?

Could it be something the inspector did? or another result of the cyber attack?

Thank fuck I had a card to pay for my fare home - I'm not capable of jumping barriers.

I still have the receipt from the local station - so will take it back to the ticket office there tomorrow. V pissed off.
 
any one know how much it costs to call 0343 numbers? I was reluctant to do this for fear of hanging on an very expensive call - but this is all going on soooo long.
We can't process new applications now because of a TfL-wide cyber security incident. If you want to replace a lost photocard then call us on 0343 222 1234 every day between 08:00-20:00 and select option 1 (charges may apply).
Click to expand...
 
friendofdorothy said:
any one know how much it costs to call 0343 numbers? I was reluctant to do this for fear of hanging on an very expensive call - but this is all going on soooo long.
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EE say 03 numbers come out of inclusive minutes

ee.co.uk

Non Geographic Numbers Charges and Costs | Mobile Help | EE

Find out how much it costs to call non-geographic numbers, such as 0800, 0808, 116, and more. We also cover our access charges and available savings.
ee.co.uk ee.co.uk

This is OFCOM guidance

www.ofcom.org.uk

Call costs guide

If you’re confused by call charges or don’t know your 0300 from your 0845 and 0844 numbers, then we have the perfect guide for you.
www.ofcom.org.uk www.ofcom.org.uk

And government guidance

www.gov.uk

Call charges and phone numbers

Call costs for 0800, 0808, 0845, 0870, 03 and other phone numbers from UK landlines and mobiles.
www.gov.uk www.gov.uk
 
farmerbarleymow said:
EE say 03 numbers come out of inclusive minutes

ee.co.uk

Non Geographic Numbers Charges and Costs | Mobile Help | EE

Find out how much it costs to call non-geographic numbers, such as 0800, 0808, 116, and more. We also cover our access charges and available savings.
ee.co.uk ee.co.uk

This is OFCOM guidance

www.ofcom.org.uk

Call costs guide

If you’re confused by call charges or don’t know your 0300 from your 0845 and 0844 numbers, then we have the perfect guide for you.
www.ofcom.org.uk www.ofcom.org.uk

And government guidance

www.gov.uk

Call charges and phone numbers

Call costs for 0800, 0808, 0845, 0870, 03 and other phone numbers from UK landlines and mobiles.
www.gov.uk www.gov.uk
Click to expand...
Thank you.
 
friendofdorothy said:
Why! very annoyed! what is going on. Anyone else have this
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hmm

can't think of any obvious reason why. don't think cards go out of date if you don't use them for a while.

i have a spare card at mum-tat's place, in case her freedom pass fails / gets lost / if she needs to make a journey it doesn't cover.

i might try it and see what happens.

is / was this card registered? any chance you (or whoever it was registered to) reported it lost?
 
Puddy_Tat said:
hmm

can't think of any obvious reason why. don't think cards go out of date if you don't use them for a while.

i have a spare card at mum-tat's place, in case her freedom pass fails / gets lost / if she needs to make a journey it doesn't cover.

i might try it and see what happens.

is / was this card registered? any chance you (or whoever it was registered to) reported it lost?
Click to expand...
I'm not sure , but I think it was unregistered or registered to me or the grrl A few months back I took several old oyster cards I had at home and checked them on station machine. I kept two incl this one, as it was valid and had some credit.

I can't know where the card came from originally but it's been in my pocession for well over a year. No reason it should only be reported lost now. How could anyone report a lost card now - I can't? And it allowed me to top up and use it on tues.
 
Puddy_Tat said:
if it is registered, you may be able to log in and see whats going on (not sure if that bit is working today)
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Not yet. Since they now believe payment card information will have been exposed, online services will still be unavailable for now whilst investigation continues. I think I read 30000 employees all having to get their own access reset in-person too!
 
Puddy_Tat said:
hmm

as one of my colleagues used to say when the tech did something weird, something is not right somewhere...
Click to expand...

Just spoke to some one who said the same thing happened to him - topped up an old oyster card with over £60 went through barriers and onto a train and by the time he got to his destination it no longer worked. It was because it was and old card and it was a pain in the arse to sort it out.

How can a person find out when there is a use by dates on using oyster cards? Do they have a built in expiry date?

and why the fuck do they allow you to top them up and begin to use them?

then leave you looking like a fare dodger and possibly stranded mid journey :mad:
 
friendofdorothy said:
ongoing oyster saga...

I found a random oyster card at home with £2 on it, so topped it up with £20 and used it on wed to get a couple of buses and it worked fine.
Used it today to get on an overground train. There were inspectors on the train checking tickets, all ok.

I went to change at Shadwell to get the DLR. The oyster wouldn't let me out of the station, said 'seek assistance'
When a member of staff helped me get out of the barriers and check the card on the machine outside it showed a balance of £18.60 in grey and said 'card suspended'

Why! very annoyed! what is going on. Anyone else have this?

Could it be something the inspector did? or another result of the cyber attack?

Thank fuck I had a card to pay for my fare home - I'm not capable of jumping barriers.

I still have the receipt from the local station - so will take it back to the ticket office there tomorrow. V pissed off.
Click to expand...

I can find a number of things online that say that neither oyster cards, or any credit on them, ever expire.

There is a concept of 'first generation' oyster cards, but the only thing is they can't be managed via the app, again they don't expire.

Smartcards can fail but the 'card suspended' bit sounds odd.

Changing from orange line to / from DLR at Shadwell is not at all uncommon (although from memory it's longer a walk than I was expecting) so that shouldn't have upset it. i'm just wondering if the inspector buggered something up? it's a while since i have been checked on the TFL network - last couple of times I was, I had a TFL contractor oyster card (where the check is to make sure i was the right person to be using it) not a pay as you go one, so not sure I've ever had a PAYG one checked.

I've managed to log in to my oyster account online (the card i generally use and the spare one at mum-tat's are registered to me) and it's showing the balance - I can get journey history from a month ago, but it's not (yet) showing the bus journeys i did today.

Where did you do the top up? A railway station ticket office (I'm not sure if the ticket offices near you are national rail ones that can't do oyster stuff, or overground ones which can - think the station is used by both sorts of train) or a shop?

Inclination is try going to a TFL ticket office and see if they can sort it out.

Alternatively, I'm happy to paste a slightly edited version of your post on 'rail forums' and see if anyone has any bright ideas - again would help if i knew where you did the top up, and while i probably don't need to say what station you started at, it was one at the croydon end of the orange line, wasn't it?

life was much easier with this level of technology

1726255208961.jpeg

:p
 
Cloo said:
Ah, that explains why I couldn't renew Ziggy's Oyster online a few days ago. He used the tube OK for the next couple of days though.

Better wait for this to clear up before ordering Robin their Student Oyster then.
Click to expand...

Remember, it's not a student Oyster for Robin, it's the 16+ zip card.
 
Puddy_Tat said:
life was much easier with this level of technology

View attachment 442519

:p
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Thanks. I went back to the Norwood Junction were I topped up the card on a machine on tuesday. Apparently they can't do any thing as they are not tfl :mad: she said the nearest tfl place was croydon. :mad: so I wont deal with that til I happen to be nearer a tfl office.

I phoned the 0343 number today and finally reported my card lost and ordered a replacement. Renewing the card which needs proof of my address can be done by them sending me a letter and me taking it to a post office.
 
friendofdorothy said:
Apparently they can't do any thing as they are not tfl :mad: she said the nearest tfl place was croydon. :mad: so I wont deal with that til I happen to be nearer a tfl office.
Click to expand...

oh bugger

i knew national rail offices can't deal with oyster - i just wasn't sure who 'owned' the ticket offices at places where southern and overground both run.

underground stations, while they don't have ticket offices as such, should have staff meandering around who are able to help with this sort of thing.
 
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