What you have to ask yourself is: why do they want to hurt those people? Νot because if their answer is “good” enough, we’ll say, “oh, okay then!” But because if we don’t understand why, we don’t have a hope in hell’s chance of defusing their hatred. People don’t just wake up one day with the thought in their head that they want to hurt others. It’s a process that happens over time, arising from a massive nexus of social experiences. So ideally, we want to do two things. First, we want to interrupt that pipeline and stop new people from becoming radicalised by hate. And second, we want to find a way to undo the process. Neither of these are possible if we haven’t understood where it is coming from.