Will find a link. I think they are cutting staff rather than changing the set up sadly.Whats the detail? If they are scaling down the national, centralised system in favour of the local ones then my attitude will be quite different compared to them scaling down the entire effort at every level.
One of my staff worked for Serco on this. Applied on line, never heard anything back until a laptop, headset and a few pages of 'training' he worked on it for three months and only got sent two people to contact. One was the wrong number, the other never answered. #worldbeating