On the benefits front, I worked out a neat little trick for convincing my older neighbours (and older relatives even) to claim what they were entitled to.
You take along a calculator, ask them whether they received an average wage during the years they (or their husband) worked, then multiply the current average wage (because in effect it'll have roughly the same purchasing power as the average wage in previous years) by however many years they and/or their spouse worked. Divide the total by 3. The result is roughly, in real terms, what the state has had off them during their years of employment. Faced with this figure (it's usually a biggie) even the most reticent person decides that, if you'll help them fill out the form, the bugger "good will", they want what they're entitled to!