Really annoyed this morning. Prepare for rant...
So I got the keys to my new place on 30 August (a Sunday) and went online immediately to report my change of circumstances and the fact I now pay rent (previously staying at a friend's place rent-free). I knew UC would need proof of this but couldn't find anywhere to upload my tenancy agreement etc (after some googling, apparently they have to create you a To-Do because they're worried people might upload memes if they had that feature - WTF?
) Anyway, this being a Bank Holiday weekend, I had to wait until the Tuesday to contact UC.
The first person I spoke to on the phone was nice enough but she didn't seem to understand what I was asking her and just kept saying "They'll contact you if they need anything else". I pointed out that they would eventually ask for proof of rent so why couldn't we just save time and upload it now. Again, she just repeated what she'd said already but that she'd send a message to my "case manager" - presumably my coach who's based at Tottenham Jobcentre as I wasn't signing on in east London any more. Anyway, she sent me a message to my journal confirming our conversation.
Later that morning, one of her colleagues called me because she hadn't really understood the first person's email she'd picked up. She said "Is it true you wanted to change your postcode?" I said "Not quite - I've already changed my details - but I'm glad you rang because I've no idea how to upload my proofs of rent and address!" She said "That's fine, I'll create you a To-Do so you can upload that for us. Is there anything else I can help with?" I said "No, that's great thanks, that's all I needed to do!" (and privately I was thinking, "Why couldn't the first person have done that?") But anyway, at least that was done, and I also went to my bank to change the address and ask for a printed proof of address change I could additionally upload. When I'd uploaded it all, I rang UC again to check they had all they needed, and they assured me they did and I'd be contacted if any further info was required.
So today, long story short, I checked my statement online and THEY HAVEN'T ADDED THE FUCKING RENT ELEMENT! And more annoying, it's Saturday and I won't be able to phone them for answers for another two days. They can't say I didn't provide proof because I did, and what's more I went out my way to make sure they had it. I wonder what's the excuse going to be? It's not good enough because the rent's due on 1 October and I won't be pleased if I have to borrow money off my mum again.