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Universal Credit/Benefits system

put a message on your account so it's all in writing.
If you call: get a recording app to record the call.
Thank you, I already sent a message, although I know I won't get a reply until at least tomorrow. I'm going to ring first thing at 08:00 and will make sure it's recorded. There's probably an explanation, even if it's not a particularly good one.
 
I called them just now. The person I spoke to said she could see all the evidence I'd uploaded but there was nothing on the system to say there was any issue, but it can take up to a month to process. She'll send a message to my "case manager" - which she confirmed meant coach - who will call me tomorrow afternoon. This is a bit weird to me - since when did coaches have anything to do with processing payments? I'm just concerned if they need more evidence and there's a second lockdown, there won't be anywhere open to scan/upload it. It's not fair when I've done everything I can. :(
 
I've had UC now hit my account, still not managed to find a job, but I've had no email or paper acknowledgement that I'm on it or how much I'll get etc. Is this normal or just Covid busy?
 
I've had UC now hit my account, still not managed to find a job, but I've had no email or paper acknowledgement that I'm on it or how much I'll get etc. Is this normal or just Covid busy?
I think now you just get your statement through your online account a week before you get paid, and it was standard before COVID-19. Should be under "Payments" when you log in.
 
I've had UC now hit my account, still not managed to find a job, but I've had no email or paper acknowledgement that I'm on it or how much I'll get etc. Is this normal or just Covid busy?
All will end up in your journal in your online account including a to do list things are getting a little busier now but you should get updates and payment amount after first 4 weeks just before it goes in but its slow
Ive only just had to do it last month I had a brief phone call where I could have asked for an advance to tide me over first 5 weeks waiting for payment that gets taken back over 12 months
My payment amount was up on my journal on the last day of checking period and payment in bank 3 days later all messages from work coach goes in journal and get occasional emails too as no face to face at job centres still and although she said didnt need to add job searches etc at moment until proper commitment signed at face to face interview when they return fully and catch up I am adding things as I do them.
Not been on benefits for a long while but I know what they can be like so think its best using your journal regular and add stuff . :)
 
Back on the UC as of today FFS

They gave me an advance which I have almost repaid (£133 outstanding) which was helpful at the time but a pain now. Just spoke to the UCC on the phone and he was (again tbf) really decent about it all. Told me for the time being they will pause the outstanding monies and give me a year to repay it which hopefully is more than ample time.

Not a good time to work in the events sector :facepalm: have been speaking to other contacts in the industry and there are a LOT of businesses about to go under and massive lay offs coming up. With Furlough ending (changing?) there is going to be carnage.
 
I contacted UC on Monday about the rent element, which the woman I spoke to said would be looked into, and got a confirmation through my journal that my tenancy agreement had been looked at (literally at 17:59!) but no clue when I'd actually be getting paid the housing costs (I'm getting my usual payment tomorrow). Anyway, I rang them again first thing yesterday morning and the bloke who took my call checked and confirmed it was being treated as urgent and I'd be hearing from them "by Thursday at the latest". I'll be straight on the phone first thing tomorrow if it's not in my account and no one gets back to me. But I'll give them a chance to contact me today as promised.
Sounds annoying but assume they will backdate it?
I was a bit concerned about my situation as I have an informal rent agreement and no paperwork but they put it through straight away.

It does seem there is some regional variation on the support or 'service' people are getting. I found the benefits system in Brixton to be a total nightmare when trying to deal with it. Now the office/staff in Hertfordshire have been really decent throughout. Even paid for a new (well £299 refurb) laptop for me :eek:
 
Sounds annoying but assume they will backdate it?
I was a bit concerned about my situation as I have an informal rent agreement and no paperwork but they put it through straight away.

It does seem there is some regional variation on the support or 'service' people are getting. I found the benefits system in Brixton to be a total nightmare when trying to deal with it. Now the office/staff in Hertfordshire have been really decent throughout. Even paid for a new (well £299 refurb) laptop for me :eek:

I've just heard from them now, they've added the housing element on and I'll be getting it tomorrow which is my scheduled payday. Just shows you have to keep on at them!
 
I've just heard from them now, they've added the housing element on and I'll be getting it tomorrow which is my scheduled payday. Just shows you have to keep on at them!
Yeah, I think that has always been the case. Good news for you though, pleased to hear that :)

Have to say that my lot have been almost unnervingly good :D which I am not moaning about. I still get 'the fear' when the regular text updates arrive telling me to log into my account. Even when I am doing nothing wrong I still feel guilty about it :facepalm:
 
Yeah, I think that has always been the case. Good news for you though, pleased to hear that :)

Have to say that my lot have been almost unnervingly good :D which I am not moaning about. I still get 'the fear' when the regular text updates arrive telling me to log into my account. Even when I am doing nothing wrong I still feel guilty about it :facepalm:
I know what you mean, it's the adult equivalent of being summoned to the headteacher's office. Except today, because I'd been told to expect the message from them. Must be the first time I've cheered out loud when I got the text telling me to check my journal!
 
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Ah posted elsewhre but then refound this thread
Im after some info and not sure where to post regarding the confusing to me anyway rules regarding self isolation and fines etc
Was furloughed until 7 or so weeks ago then agency finished me been on universal credit since with couple of very short bits of work .
Another agency found me a place to start tomorrow PM shift on Friday which was looking forward to starting.
As luck would have it woke up yesterday with a cold sniffle and a little cough now and then but very run ny nose etc not sure how it will be tomorrow and not sure at all legally what I should be doing Ive no temperature and do not have a persistent cough yet at least

Anyone any idea of self isolation rules and what would happen to my universal credit payment if I didnt or couldnt turn up for my first day now really piddled off by this as been healthy all through lockdown and my furlough but guess its cold and flu season now does seem like just a cold at moment anyway , been very careful too , masking up and distancing only been shopping really
Woah is me etc etc :)but seriously Im confused as to what to do if its not better tomorrow and looking like a pratt either way turning up or not turning up on first shift new place and of course the new fines etc :(
 
Sorry to hear this, Weller ! It's never a nice time to get ill, but the first day of a new job is really annoying.

Don't worry about UC, just think about it as you would any new start. The point is, you can't assume it's not COVID, however unlikely it seems. Better safe than sorry, and the DWP won't penalise you for sticking to government guidelines anyway. And if the new employer is decent, they should hopefully understand and let you start a week later. Your UC payments will carry on as normal until your wages come in, then they adjust. It's not as if you're not turning up to work, just explaining you're not well enough to come in/self isolating because of symptoms of what could be COVID. If you haven't already told UC about the new job, I wouldn't until you've started anyway, as temp jobs can fall through at the last minute.

I hope you feel better soon.
 
Sorry to hear this, Weller ! It's never a nice time to get ill, but the first day of a new job is really annoying.

Don't worry about UC, just think about it as you would any new start. The point is, you can't assume it's not COVID, however unlikely it seems. Better safe than sorry, and the DWP won't penalise you for sticking to government guidelines anyway. And if the new employer is decent, they should hopefully understand and let you start a week later. Your UC payments will carry on as normal until your wages come in, then they adjust. It's not as if you're not turning up to work, just explaining you're not well enough to come in/self isolating because of symptoms of what could be COVID. If you haven't already told UC about the new job, I wouldn't until you've started anyway, as temp jobs can fall through at the last minute.

I hope you feel better soon.
Cheers for that after taking advice Ive updated the job to possible start and interview first due to covid setup at company rather than successful now as only done everything online and video calls anyway through agency so hopefully that will cover me as theyve not seen me in person yet but the rules on when to actually self isolate payment systems etc seem a bit all over the place and could do without a fine :thumbs:
I guess if people do self isolate UC may see it as not available for work if not tested see what happens in morning if symptoms worse etc its more just sniffles , sneezing and sore throat now but bloody annoying happening now and wondered if anyone had had similar whilst on universal credit
Cant even think where Ive been to pick up even a cold flu though really rarely been out last 2 weeks and nowhere near anyone else :)
 
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Cheers for that after taking advice Ive updated the job to possible start and interview first due to covid setup at company rather than successful now as only done everything online and video calls anyway through agency so hopefully that will cover me as theyve not seen me in person yet but the rules on when to actually self isolate payment systems etc seem a bit all over the place and could do without a fine :thumbs:
I guess if people do self isolate UC may see it as not available for work if not tested see what happens in morning if symptoms worse etc its more just sniffles , sneezing and sore throat now but bloody annoying happening now and wondered if anyone had had similar whilst on universal credit :)
Even colds can become serious if you give it to an immunocompromised person, so you're doing the right thing. If you feel shit, so will anyone who catches it off you, and you won't be on top form at work anyway. I'm hoping this pandemic might make employers more conscious of that, and not pressure people to come in sick.
 
Even colds can become serious if you give it to an immunocompromised person, so you're doing the right thing. If you feel shit, so will anyone who catches it off you, and you won't be on top form at work anyway. I'm hoping this pandemic might make employers more conscious of that, and not pressure people to come in sick.
It's a lovely hope, but I fear we have a long road to reach that point. The government narrative for well nigh two decades has been towards seeing workers as resources to be mined to maximum effect, rather than people, who might benefit from a bit of care and thought. It's going to take a while to roll that back. Some employers get it, but I wonder what proportion...?

ETA: and the likes of Serco, and all those other firms so beloved of our Government, will be the very, very last to change, if at all. They're in the business of exploitation.
 
A new UCC called me at 08:45 on Saturday morning :rolleyes: telling me I needed to agree to certain terms:

Spend 35 (or 37.5) hours a week looking for work
Agree to take work with up to 90 mins commute
Log all actions to find work
Possibly something else

Told me to log into the UC website and agree to these terms within 72 or my claim will be closed.

Cheering
 
A new UCC called me at 08:45 on Saturday morning :rolleyes: telling me I needed to agree to certain terms:

Spend 35 (or 37.5) hours a week looking for work
Agree to take work with up to 90 mins commute
Log all actions to find work
Possibly something else

Told me to log into the UC website and agree to these terms within 72 or my claim will be closed.

Cheering
Yes I had that message last week too though not a phone call but to fill in in my journal guess they getting stricter
Had to leave a message today for work coach regarding jobs and interviews at moment anyway now as my own symptoms added overnight a dreadfyl hacking cough whenever talking so would have been crazy starting a new job pretty piddled off though timing and all that agency was not that understanding though even with my obvious hacking cough and me saying that existing staff would almost certainly want me sent home . :mad:
Not sure about what job coach will advise or about uc claim now either but got in for a nhs covid test very fast today drive through at local council offices and they said I have to stay in and await results now was pretty strange in the rain them trying to scan bar and qr codes through closed rain spattered windows shouting instructions
Strange times awful timing and doubt the company believes me but if it isnt covid its turning into worst flu Ive had for 20 years Im lying in bed and rarely off my feet for anything
Might be a real bad winter and the 35 hrs job search is unreasonable at best of times surely :eek:
 
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I've had to restart my daughter's UC claim after nearly three years off. Only then did I realise her passport had run out. And she has no credit history, because she lives with me and has never applied for a mobile phone contract, and doesn't drive. They're going to phone - what do they ask for? She's autistic and can't realistically answer the questions herself, beyond her name and address. I mean, she's bright and all that, but this sort of thing stumps her.

I know they will allow her to pass the phone to me, but it would be handy to know what they're going to ask for the ID check. Last time we went in in person with her passport.

I will put her down for assessment for limited capability to work, even though I think she can do some work, not necessarily for extra payments, but in the hope that they will take that into account when it comes to job applications, like they did before. They were actually very reasonable, but it might have partly been down to seeing her in person. (I don't need any help for this part, unfortunately).
 
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I've had to restart my daughter's UC claim after nearly three years off. Only then did I realise her passport had run out. And she has no credit history, because she lives with me and has never applied for a mobile phone contract, and doesn't drive. They're going to phone - what do they ask for? She's autistic and can't realistically answer the questions herself, beyond her name and address. I mean, she's bright and all that, but this sort of thing stumps her.

I know they will allow her to pass the phone to me, but it would be handy to know what they're going to ask for the ID check. Last time we went in in person with her passport.

I will put her down for assessment for limited capability to work, even though I think she can do some work, not necessarily for extra payments, but in the hope that they will take that into account when it comes to job applications, like they did before. They were actually very reasonable, but it might have partly been down to seeing her in person. (I don't need any help for this part, unfortunately).
The usual accepted identification is at link below not sure how it affects your daughter but at least you can see what they usually require best of luck I think for the most part they do seem very helpful with new claims guess they are still happy working from home or something :)

https://www.pkc.gov.uk/media/42084/...iversal_Credit_Claim.pdf?m=636640703667270000
 
The usual accepted identification is at link below not sure how it affects your daughter but at least you can see what they usually require best of luck I think for the most part they do seem very helpful with new claims guess they are still happy working from home or something :)

https://www.pkc.gov.uk/media/42084/...iversal_Credit_Claim.pdf?m=636640703667270000

Thank you. I have her birth cert handy, and she has a bank card. She doesn't get bank statements on paper because she's not 75 :D

So hopefully having those two IDs will be enough.

The people on the other end of the phone are probably desperate buggers who took a job, any job.
 
The people on the other end of the phone are probably desperate buggers who took a job, any job.
Yes pretty much the same as those at my nhs testing station today about 8 of them in pouring rain centre of a carpark with just a small gazebo for shelter amazing how they keep smiling I guess but the one trying to scan my qr code through the rain spattered window lost it briefly and shouted "Friggin shit technology" I guess many are on our side really :)
I was wearing a mask too but he said no windows down at that stage for some reason elsewhere you open window for them to chuck in kit and then again next stage for them to fish it out crazy times :D
 
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Yes pretty much the same as those at my nhs testing station today about 8 of them in pouring rain centre of a carpark with just a small gazebo for shelter amazing how they keep smiling I guess but the one trying to scan my qr code through the rain spattered window lost it briefly and shouted "Friggin shit technology" I guess many are on our side really :)

I've always found jobcentre staff to be OK, when I've had to meet them. They have fairly solid union membership, I think. My daughter's previous advisor was actually really sweet.

The systems are out to fuck us, mostly, not the people administering them. And at the moment there's slightly less pressure on them to meet targets.
 
A new UCC called me at 08:45 on Saturday morning :rolleyes: telling me I needed to agree to certain terms:

Spend 35 (or 37.5) hours a week looking for work
Agree to take work with up to 90 mins commute
Log all actions to find work
Possibly something else

Told me to log into the UC website and agree to these terms within 72 or my claim will be closed.

Cheering
That's most of the things I had to agree to at the start. I had to specify which job site or media I would use and what role I'd be looking for, and the amount of hours I'd work in a week. I had my call this morning. That's only the second catch up one technically since I applied. The other 2 were setting everything up. I think they might be putting on the thumbscrews in lieu of the next wave of redundancy and liquidations :( The woman I spoke to practically had the party poppers out when we tied up the details of my new job. Lovely but sad at the same time.
 
I don't mind job hunting but doing it for the sake of doing it is a fucking chore. Have had one job referred from my 'Work Coach' (who has been alright tbf) which was night work in a double glazing factory two towns over and already filled :D

I have had another offer which is temporary, part time, evenings and only weekends in a call centre for a plumbing firm. Minimum wage and next town over.

Might just start doing cash in hand stuff round the estate :D
 
I have had an employment adviser throughout who was assigned to me before all this as part of my mental health referral. She said absolutely don't spend all day every day checking jobs cos it'll destroy you. She said once every 3 days should suffice. She was the reason I got this job cos we were chatting about what I might want to do and the idea of support work for other autists came up and her mate already works for such a company so knew a kosher care firm. If it wasn't for her I've no doubt I'd still be looking.

Didn't do me much good but it might work for someone. Just to throw a few ideas round, when I was looking I:
  • Looked at local companies I wanted to work for, mostly bike shops. Checked their website and social media to see if they were asking for anyone.
  • Because I don't drive, used Google Maps to look for businesses close to me who were still open and checked all their social media.
  • Usual websites of Indeed, Linked In, Googled jobs in Derby, online job section of local paper.
Christ even typing that is depressing :( I hope this new thing works out.
 
Wow, I got a text message today saying I've got a phone appointment this coming Saturday. I've been on UC now since this all started a year ago, and it's the first appointment they've given me! Hopefully that means things are opening back up. They must be quite busy to have people working on Saturday...
 
I have had an employment adviser throughout who was assigned to me before all this as part of my mental health referral. She said absolutely don't spend all day every day checking jobs cos it'll destroy you. She said once every 3 days should suffice. She was the reason I got this job cos we were chatting about what I might want to do and the idea of support work for other autists came up and her mate already works for such a company so knew a kosher care firm. If it wasn't for her I've no doubt I'd still be looking.

Didn't do me much good but it might work for someone. Just to throw a few ideas round, when I was looking I:
  • Looked at local companies I wanted to work for, mostly bike shops. Checked their website and social media to see if they were asking for anyone.
  • Because I don't drive, used Google Maps to look for businesses close to me who were still open and checked all their social media.
  • Usual websites of Indeed, Linked In, Googled jobs in Derby, online job section of local paper.
Christ even typing that is depressing :( I hope this new thing works out.

That's pretty weird advice tbh. When I was looking, I spent all day looking. I had nothing else to do.. Eventually found something through sheer determination.
 
That's pretty weird advice tbh. When I was looking, I spent all day looking. I had nothing else to do.. Eventually found something through sheer determination.

I think it's solid advice. The idea people should be looking for adverts every day is stupid and really demotivating.

She is right to say that it would get you down as that is the affect it has on most people. There are things you can do in between to prepare for work, interviews etc without having to sit at a computer all day. Also if you come at it with a fresh mind after a day off you are more likely to go for something and feel able too complete the application etc.
 
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