I got an e-mail from the ombudsman this morning, inviting me to comment on OVO's reply by Sat 11th May, I've made two points.
1- Of course the bills need to be re-issued, but OVO doesn't give any time frame for doing that, despite the fact that it should have been done weeks ago, and hasn't even been done that at this stage, which is causing me further stress. I assume it would be reasonable that this should now be done in a maximum of 2 additional working days.
2 - As you are aware I suggested compensation at £150 in view of the amount of time I've spent on this and the stress it has caused me, so I don't think their offer of just £100 is reasonable. As you are also aware they have continued causing me further problems and stress since I filed my complaint, including breaking pervious promises about not putting up my DD and still not re-issuing bills, so I would ask you to consider a reasonable amount now should be £200.
Well, if you don't ask, you don't get.