I did mention up thread that energy suppliers are of the opinion that they can charge £40 per fuel per year extra if you're not on DD.So, now I've received an e-mail from OVO that my bank has informed them that I've cancelled my DD and threatening me with higher rates, this is just taking the piss...
Manage my account? I doubt they can even manage to find their own arseholes, my reply -
Seems as OVO has ignored every phone call I've had with your staff, totalling almost 2 hours wasted, and every e-mail I've sent you, since 26th January, and that's why the matter in now in the hands of the energy ombudsman, my gut response to this nonsense is basically two words, can you guess what they are?
Clue, the second word is 'off'.
yep thisI did mention up thread that energy suppliers are of the opinion that they can charge £40 per fuel per year extra if you're not on DD.
I did mention up thread that energy suppliers are of the opinion that they can charge £40 per fuel per year extra if you're not on DD.
Maybe you should consider a supplier that charges on the actual reading rather than maintain your trench war with Ovo - for which I have every sympathy, having been through it myself. Funnily enough SSE used to allow a variable DD based on quarterly meter readings, but I can't see any such option for Ovo.
Yep that's a lot: old fridge, old freezer but more likely immersion heater left on?
For ref a that’s like 15 old electric 100W lightbulbs - the ones which burn your fingers.
You say "all day", but were you at home in the evening?The people on here are quite knowledgeable.
Last time our family was away from home all day we still used 1.5kWh of electricity somehow.
Is that a lot? Is it just the fridge? Genuinely asking the question
On for one hour, or one on for 15 hours. Or a 60w incandescent bulb on for 24 hours. Check cellar, attic?
My fridge does use quite a lot. You can see on the OWL meter when it cuts in and out. At least doubled consumption of electricity when it's on.The people on here are quite knowledgeable.
Last time our family was away from home all day we still used 1.5kWh of electricity somehow.
Is that a lot? Is it just the fridge? Genuinely asking the question
From my o-level physics (SI units by the way in 1970!) 1.5 kWh could be 1.5 kW for a hour or 150W for 10 hours. They said for a day, which could be 24 hours - ie more like 60w for 24 hours.For ref a that’s like 15 old electric 100W lightbulbs - the ones which burn your fingers.
From my o-level physics (SI units by the way in 1970!) 1.5 kWh could be 1.5 kW for a hour or 150W for 10 hours. They said for a day, which could be 24 hours - ie more like 60w for 24 hours.
Surely the formula we are commenting on is kWh = V × I × t
I've just checked my data and we use 3.2 kwh when the house is empty - that is just the fridge freezer!
And no, nothing left on, and no, not an old appliance. Or not very, 2017.
It's bloody hard to track down usage, tbh. I freely admit to driving Mrs Voltz to drink (she's yet to thank me for that by the way) trying to find where the usage was going.1.5kWh in a day isn’t so excessive IMHO. Our house seems to get thru 3kWh per day when we are away on holiday with everything allegedly “switched off”. There are some things hard wired into mains supply which you can’t switch off and if you pull the main fuse then the house alarm would stop working once its battery runs down. Plus we have some outdoor lighting / PIR security lamps which I wouldn’t want to be off all night, so I guess their consumption is part of that figure.
Quiescent consumption always seems to add up to more than you expect IME.
No, away for the weekendYou say "all day", but were you at home in the evening?
1.5kWh used for the whole day, not per hourEvery hour.
As someone said up thread - this is either a bad old appliance or a heater.
For ref - on the new electric rates it’s now costing you something like 45p per hour - that’s more than a tenner a day. This doesn’t sound right as it means your electricity bill is huge.
We were away for a fortnight in April. Heating and water turned off. The only things left on were fridge and freezer, router for the internet and TV on standby (recording stuff). Smart meters, landline phone and stuff like that. Nothing else we can think of. We used between 1.3 and 1.7 KWh. So very similar to you.No, away for the weekend
Cool, that's reassuring. We had router on and TV on standby as well. Maybe next time I'll experiment by turning the router off and see if it helps.We were away for a fortnight in April. Heating and water turned off. The only things left on were fridge and freezer, router for the internet and TV on standby (recording stuff). Smart meters, landline phone and stuff like that. Nothing else we can think of. We used between 1.3 and 1.7 KWh. So very similar to you.
It's bloody hard to track down usage, tbh. I freely admit to driving Mrs Voltz to drink (she's yet to thank me for that by the way) trying to find where the usage was going.
But what would the cost be timewise and hassle if you had to buy food fresh each day instead of keeping it in the fridge or freezer?Cool, that's reassuring. We had router on and TV on standby as well. Maybe next time I'll experiment by turning the router off and see if it helps.
That 1.5 minimum equals 77p (including standing charge). So £23 a month before switching anything on.
I’m Claire, a Customer Service Advisor here at OVO.
I have had a read through your emails and I can only apologise for the service you have received so far. As this has gone to the Ombudsman, we cannot discuss this complaint further until the decision has been made regarding your complaint.
I'm sorry for any frustration caused. I hope this helps and if you have any more questions please feel free to ring us on 0330 303 5063 or respond to this email.
Jesus, they didn't want to set it right and then let the ombudsman know it's been settled?
I too felt as though I was knocking my head against a brick wall - but the icing on the cake what when they blocked a change to another supplier unless I supplied a photo of my meters to prove my meter readings were correct.TBF as it's been escalated by the ombudsman I assume it's now being dealt with by someone far higher up than a 'Customer Service Advisor', and there's also probably rules in place that OVO has to deal with the ombudsman once they are involved, so I am not that surprised.
It's the fact that it's taken over 10 weeks, rather than 5 days, to even read my e-mails that pisses me off.