emanymton
A cat politely sat on the flaming gardener.
That could be it, always meant to look into it nearer the time.
My electricity bill has just tripled: how about yours? Alternative suppliers?
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cupid_stunt
Chief seagull hater & farmerbarleymow's nemesis.
It will come in two payments; one in July and another in the autumn.
MickiQ
In My Defence I was left Unsupervised
That's the handout to those on means-tested benefits, is the energy handout the same? It would make more sense to spread it out.
cupid_stunt
Chief seagull hater & farmerbarleymow's nemesis.
Oh, so it is. The £400 will be credited to electric accounts in one amount, in October.
This is really riling me. We have the highest tax burden since WWII, and are having to shoulder the effects of really shit government decisions over the last decade in the form of high energy bills. They begrudgingly throw some crumbs our way and everyone thinks they've saved the day. The front pages of the papers this morning are pitiful.
cupid_stunt
Chief seagull hater & farmerbarleymow's nemesis.
In reply to their e-mail on 17/5/22 suggesting I should put my DD up to £185, and if I didn't they would, I replied...
The complaint did go into the energy ombudsman on Mon. 23/5/22, and guess what?
Yep, I've received an e-mail just now that they have increased my DD to £185.
So I am cancelling the DD.
Cat Fan
Cats and stats
I've run up a large debit balance, largely because my monthly DD was too low over winter.
I want to increase my monthly DD to pay it back gradually. It's currently £60. The minimum I am "allowed" to change it to is over £300.
They really need to fix their estimated usage algorithm.
So I'm just going to leave the DD at £60 as they're not forcing the issue.
I want to increase my monthly DD to pay it back gradually. It's currently £60. The minimum I am "allowed" to change it to is over £300.
They really need to fix their estimated usage algorithm.
So I'm just going to leave the DD at £60 as they're not forcing the issue.
platinumsage
HaveMyPassword123
In reply to their e-mail on 17/5/22 suggesting I should put my DD up to £185, and if I didn't they would, I replied...
The complaint did go into the energy ombudsman on Mon. 23/5/22, and guess what?
Yep, I've received an e-mail just now that they have increased my DD to £185.
So I am cancelling the DD.
That puts me off switching to Ovo, which I was considering.
EON seem to let you enter whatever value you want for your monthly debit, and if it’s not enough they’ll invite you to make one-off payments occasionally to catch up.
cupid_stunt
Chief seagull hater & farmerbarleymow's nemesis.
I've run up a large debit balance, largely because my monthly DD was too low over winter.
I want to increase my monthly DD to pay it back gradually. It's currently £60. The minimum I am "allowed" to change it to is over £300.
They really need to fix their estimated usage algorithm.
So I'm just going to leave the DD at £60 as they're not forcing the issue.
Which supplier is that & how much is the debit?
Cat Fan
Cats and stats
It genuinely seems very silly that Shell won't let me increase DD by less than a full £250, but it's only them who are losing out from this.
cupid_stunt
Chief seagull hater & farmerbarleymow's nemesis.
I tried to changed it back to £125 online, but it would only allow me to increase it further from £185 to a maximum of £2000 pm, that's proper taking the piss, innit?
Cat Fan
Cats and stats
That's absurd, there is no world in which £2000 is going to be the right answer.
The min/max DD amount should be properly regulated, but seems the energy regulator is completely hopeless.
platinumsage
HaveMyPassword123
Sounds like they think you need £185. Perhaps you think £125 is 1/12th of your projected annual usage, whereas they think the £125 is for a spring/summer month and doesn't account for increased use in winter?
two sheds
Least noticed poster 2007
Just had heat pump bloke round. Very pleasant, had a nice chat. Apparently the grants don't cover air-air heat pumps, only air-water which would be fucking useless for me.
It looks like I need a mini-split type though, outside unit with very small diameter pipe going to internal unit at the bottom of the stairs and another similar pipe up to the room upstairs where I spend evenings. Would be quite unobtrusive I think. He's getting back to me with quote. Anyway won't think of scheduling before October or November assuming autumn is as mild this year as it has been. As I say I've got a winter's worth of wood still so may postpone to next year.
I should add some more loft insulation really, only 100mm at moment. Trouble is there's no room to get up into the attic so I might need some insulation rolls and a long stick.
It looks like I need a mini-split type though, outside unit with very small diameter pipe going to internal unit at the bottom of the stairs and another similar pipe up to the room upstairs where I spend evenings. Would be quite unobtrusive I think. He's getting back to me with quote. Anyway won't think of scheduling before October or November assuming autumn is as mild this year as it has been. As I say I've got a winter's worth of wood still so may postpone to next year.
I should add some more loft insulation really, only 100mm at moment. Trouble is there's no room to get up into the attic so I might need some insulation rolls and a long stick.
WouldBe
Dislicksick
Oof. Should be about 275mm. Will make a big difference if you can do it.
cupid_stunt
Chief seagull hater & farmerbarleymow's nemesis.
I know £125 is about right all year round, as I worked out what I used in the month up to 21/5, at the new rates and including standing charges & VAT it was £75, they think it was £115, over 50% more.
Its the problem with the over estimating of my electric, which they inherited from SSE, and I've been trying to resolve since 26/1. My meter reading inputted on their site was 14420 on the 21/5 and I had used 140.65Kkwh in the month, once again they totally ignored that and estimated I used 259.00kwh with a meter reading of 18256.
That meter reading is out by 3836Kkwh or around 2 years ahead of where I am, as I use under 2000Kkwh per year!
two sheds
Least noticed poster 2007
ta
I was assuming it should be 180 mm I may do it myself with a long pointy stick although am not hugely looking forward to it. I presume I have to keep a bit away from the eaves.
Just had a quick check and an extra 200mm will cost about £800
It's sheeps wool and I thought wool was really cheap - Earthwool looks about a quarter of that price but not keen on mineral fibres 
platinumsage
HaveMyPassword123
From what I read a while ago the difference between 100mm and 270mm isn't necessarily particularly massive in comparison to other things you can spend the money on, such as secondary glazing or whatever. I suppose it depends on the price of insulation for you and how easy it is to do it properly. And you do really need to do it properly as a few gaps here and there will render it all pretty pointless, as the warm air will funnel up through the gaps.
A big benefit of rockwool over recycled plastic fibre or sheep's wool is that it won't burn in a fire.
A big benefit of rockwool over recycled plastic fibre or sheep's wool is that it won't burn in a fire.
cupid_stunt
Chief seagull hater & farmerbarleymow's nemesis.
I was telling a mate about my woes with SSE & OVO earlier, and she pointed out that OVO had actually taken over the SSE retail business back at the start of 2020, despite me only being transferred to OVO's systems in Jan. this year.
So, I've just googled, and fuck me sideways, they did take full control in Jan. 2020 and were just operating under the SSE brand whilst they slowly migrated customers over to their own systems so as to avoid problems. < [laughs hysterically.]
Therefore the problem of grossly over estimating my electric usage that started in 2021 and ignoring the figures taken by an actual meter reader, wasn't down to SSE after all, but totally down to OVO operating under the SSE brand.
So, what's all this nonsense about opening a dispute with SSE, as if it was a totally separate business, when in fact it was actually part of OVO for the entire period when things went wrong for me, and therefore an internal problem?
Google also returned various other interesting links, there's me pissed off with my account showing a £200 debit when I know I am credit by hundreds of pounds, this poor SSE/OVO customer had their debit soar to almost £19k.
And, from Jan. this year...
So, whilst struggling with transferring former SSE customers to their own systems, they thought it would be a good idea to make a quarter of their staff redundant.
So, I've just googled, and fuck me sideways, they did take full control in Jan. 2020 and were just operating under the SSE brand whilst they slowly migrated customers over to their own systems so as to avoid problems. < [laughs hysterically.]
Therefore the problem of grossly over estimating my electric usage that started in 2021 and ignoring the figures taken by an actual meter reader, wasn't down to SSE after all, but totally down to OVO operating under the SSE brand.
So, what's all this nonsense about opening a dispute with SSE, as if it was a totally separate business, when in fact it was actually part of OVO for the entire period when things went wrong for me, and therefore an internal problem?
Google also returned various other interesting links, there's me pissed off with my account showing a £200 debit when I know I am credit by hundreds of pounds, this poor SSE/OVO customer had their debit soar to almost £19k.
And, from Jan. this year...
So, whilst struggling with transferring former SSE customers to their own systems, they thought it would be a good idea to make a quarter of their staff redundant.
WouldBe
Dislicksick
What's the problem with mineral fibres?Just had a quick check and an extra 200mm will cost about £800
Get a paper overall, face mask and some goggles and you should be fine.
A 200mm roll of knauf loft insulation is £25 from Wickes.
cupid_stunt
Chief seagull hater & farmerbarleymow's nemesis.
So, now I've received an e-mail from OVO that my bank has informed them that I've cancelled my DD and threatening me with higher rates, this is just taking the piss...
Manage my account? I doubt they can even manage to find their own arseholes, my reply -
Seems as OVO has ignored every phone call I've had with your staff, totalling almost 2 hours wasted, and every e-mail I've sent you, since 26th January, and that's why the matter in now in the hands of the energy ombudsman, my gut response to this nonsense is basically two words, can you guess what they are?
Clue, the second word is 'off'.
Manage my account? I doubt they can even manage to find their own arseholes, my reply -
Seems as OVO has ignored every phone call I've had with your staff, totalling almost 2 hours wasted, and every e-mail I've sent you, since 26th January, and that's why the matter in now in the hands of the energy ombudsman, my gut response to this nonsense is basically two words, can you guess what they are?
Clue, the second word is 'off'.
wemakeyousoundb
hopefully not gimboid
I hope you remembered to mention the high stress and detrimental effect to your mental health in your complaint.
cupid_stunt
Chief seagull hater & farmerbarleymow's nemesis.
I did in my complaint to the energy ombudsman, and asked for a reasonable minimum of £150 in compensation, tomorrow I'll update my complaint and suggest that should be now be £200.
I doubt I'll get that much, but if you don't ask...
WouldBe
Dislicksick
Ovo energy are regulated by the FCA. Might be worth putting in a complaint to them as well. They won't be able to tell you what they are doing about it but will put a note on their record.
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