We hear you're leaving...
We're sorry to see you go but we're doing all we can to make your switch as smooth as possible. There's no need to get in touch.
We’ll stop supplying your energy on 4th July 2023.
We'll send separate final statements for your electricity and gas within 6 weeks. These will cover your energy up to the date of your switch.
Please don't cancel your Direct Debit – we'll continue to collect it until your account's closed.
If your final balance is in credit we'll refund this back to your bank account within 10 working days, then close your account.
If your final balance is in debt, we'll continue collecting your Direct Debit until it's cleared. We'll refund any credit back to your bank account within 10 working days, then close your account.
You can also make a top-up card payment on your online
account to clear any outstanding debt and speed up the process.