Here we go again, someone at EDF has been sniffing the glue again.
Here's the bill they have just sent me for my mum's place, the issues I have with it are -
1 - The refund of £835.30 was on the 18th May, for the balance of £785,30 PLUS a £50 goodwill payment for their cock-ups up until that point, but that £50 is not shown in these figures, it does show on their website, and on the statement they sent when the £50 was credited and the whole refund was made. Since than there's been 3 monthly DDs of £25, to cover standing charges, and therefore the 'so you bring forward' figure should be £75 not the £25 they are showing.
2 - They are fully aware the property is empty, no electric or gas is being used, which is why her smart meters are not reporting usage, it took six e-mails to get that into their thick heads, the last e-mail was on the 10th May (see below), and that triggered the goodwill payment, full refund, and the DD being reduced to £25pm. So, why have they gone back to estimating usage, when there is none.
PLEASE ESCALTE THIS COMPLAINT - 8 weeks notice from today before it goes to the ombudsman.
Please refer to my e-mail below dated 16th March 2023.
Yesterday a message was received from EDF via the website that you are 'having problems communicating with your Smart meter', you are not, everything has been switched off as you have already been advised.
The DD now needs reducing to just cover the standing charges, and a full refund of the current credit amount should be refunded to my mother's bank account.
There's been 127 days since the full refund, standing charges of 44.96p (E) + 27.72p (G) per day, plus VAT, so £92.23 - £75 (3 months DD for £25) = £21,23 owed, not £361.59.
I can see myself getting the round-around from the idiots again now, still I've got the sniff of another £50 goodwill payment coming my way.
Adding that to the £150 goodwill payment from OVO earlier this year, the pervious £50 from EDF, the £50 referral credit from Octopus for switching and another £30 goodwill payment from them because of the number of e-mails it took to get the £50 referral payment, I'll be up by £330 from the energy companies this year, equal to over 4 months of my DD payments!
As Bruce Forsyth used to say, 'good game, good game'.