i'd really appreciate advice from posters on a situation which is undoubtedly far too common ...
a neighbour knocked on my door earlier. she asked me to come to see the situation she is living in.
there are 14 people living in four rooms, including 3 families of 4, each with 2 kids under ten years old and one infant. there is no heating - they are relying on electric fan heaters. there is no hot water - relying on boiling saucepans of water. there is one bathroom for the house - the toilet does not flush. it is in a general state of significant disrepair (damp, broken windows, broken floor tiles, no bannisters in stair rail) and there is clear evidence of mice and cockroaches throughout the house. she told me they also have rats. no smoke alarms detectors or clear exit routes in case of a fire.
my neighbour has asked for my help - to speak to someone "official" ASAP on their behalf as they don't speak english. she is equals parts angry, afraid and upset.
the advice i need - who do i call? how do i help? who do i need to involve and what do i need to say?
i ask these questions because i am sceptical about the lambeth council "machine" and just calling the numbers given on the website and getting fobbed off. and i am so fucking angry about this that i may not go about it in the most level-headed way.
thanks for any advice or experience anyone has that can help