teuchter
je suis teuchter
It does seem ironic that both South East trains and East Coast (London - Leeds-Newcastle-Edinburgh) were re-privatised recently despite greatly enhanced customer satisfaction after these franchises had to be handed by the default publicly owned "Direct Operated Railways".
It's almost as though the powers that be consider it heretical that a publicly owned service can be better than some outsourced outfit benefiting their mates in the city (or British Virgin Islands as the case may be).
Where do you get this from? I hear this stated as "fact" quite often but this morning I decided to check out the actual figures. These are the percentages of passengers who rate their "overall satisfaction" as either satisfactory or good, from the bi-anual National Passenger Survey which seems to have run from 2005. I have taken figures from spring each year.
Firstly the figures have to be viewed in the context of a gradual increase across the whole network of 3-4 percentage points between 2005 and 2012 (most up to date graph I could find):
East Coast franchise (operated by publicly owned DOR 2009-2015) -
2005 86%
2006 90%
2007 87%
2008 86%
2009 87% (average 87.2% under private operation)
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2010 88%
2011 87%
2012 86%
2013 86%
2014 91%
2015 94% (average 88.7% under public operation)
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[2005-2012 improvement of 0 in compared to nationwide improvement of about 3%]
Southeastern franchise (operated by publicly owned company 2003-2006) -
2005 71%
2006 77% (average 73.5% under public operation)
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2007 74%
2008 79%
2009 76%
2010 81%
2011 82%
2012 81%
2013 78%
2014 72%
2015 75% (average 77.5% under private operation)
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[2005-2012 improvement of +10% in compared to nationwide improvement of about 3%]
These figures don't seem to support your claim at all - am I missing something? The franchise that went from private to public under-performed compared to national average, and the one that went from public to private over-performed compared to the national average.