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Atos Medicals - Questions, Answers and Support

Thanks, I'll have a look there. I just wanted to talk about it to people who already know my situation, which a few people here do. I'm not after an answer to a question, I just want to point out a problem regarding attitudes to mental health. But you're probably right - the other thread would probably be more appropriate. I'm just really pissed off about mental health not being a good enough reason to qualify for patient transport. Unless it's dementia, apparently.
 
Thanks, I'll have a look there. I just wanted to talk about it to people who already know my situation, which a few people here do. I'm not after an answer to a question, I just want to point out a problem regarding attitudes to mental health. But you're probably right - the other thread would probably be more appropriate. I'm just really pissed off about mental health not being a good enough reason to qualify for patient transport. Unless it's dementia, apparently.

Talk where you want chief, here or there.
 
<snip>I'm just really pissed off about mental health not being a good enough reason to qualify for patient transport. Unless it's dementia, apparently.

FWIW VP has has similar difficulty getting patient transport. In his case it's because this area's PCT requires a doctor's letter beforehand, and if he goes and gets that from his GP (carers aren't allowed to request it, it has to be done by the patient), he ends up too crashed to be able to even walk as far as where the ambulance would park. Just as well he gets high mobility DLA and uses it to pay for minicabs, because he often can't walk as far as the nearest bus stop either.
 
WouldBe Well, with any luck you'll be visibly in a pretty bad way come the day of the tribunal. Good luck on that day, when it comes.

I'll make sure I'm visibly in a bad way come the day. I'll be stopping the meds before hand, trying to "turn off" the systems I've put in place to cope and will be standing up very quick to trigger a postural hypotension attack. :)
 
More fuckwittery.

I've realised that there's no way that I'm going to be able to return this ESA50 in time, I'm going to need more time to provide the medical information for a start. Not to worry though because in the covering letter from ATOS it states:

If you will be unable to fill in the questionnaire by 8th August 2013, please contact the Jobcentre Plus office that deals with your claim.

So I rang them this morning. No, I'll have to ring ATOS, here's a number. The number isn't ATOS but another DWP number. They can't give me an extension to return my form because a "Decision Maker" needs to do that. To be able to do that they would need a completed ESA50.

JESUS FUCKING CHRIST

Eventually I was given a number to ring ATOS "Customer Services" 0113 230 9175 I'll be fucked if I'm ringing them.
 
I was watching Freud and IDS and a couple of those involved in the IT surrounding all this and Universal Credit in front of a Select Committee explaining themselves. From what I could ascertain above the jargon is that instead of getting everything in place and then pushing a button to run the thing, they've decided instead to develop systems on the hoof, as they go along, testing small pilots here and there, bringing in numbers (actual claimants) of tens, then hundreds, then thousands and then larger numbers. Initially less complex cases, but then to test more "vulnerable groups", who in their words are "more complex", but get this, and 'then to see what the "reaction" will be, from those delivering the system and those in receipt?'

No wonder we have this chaos where no one seems to know wtf is going on half the time. There's more. Running alongside all of this is a system to "counter threats" and HM Revenue and Customs bringing on board it's network to "mesh together". Then on top, an ideological, "cultural shift" is being made at the point of delivery. In favour of business you'll not be surprised to hear. There appears to be number of "screens" presently on the "front line", lots of cutting and pasting going on and bits of paper lying around with NI numbers, names and other details waiting to be inputted. Sounds like a complete mess just now and principally claimants are being treated as guinea pigs, with the likelihood, as many are already experiencing, of increasing foul-ups in the system, leading to more anxiety and stress. An impact that is not conducive to "vulnerable groups" in recovery.
 
Hiya thread, been reading the thread, whilst getting myself together and a letter written to the DWP asking them to look at their decision again. I have written it today and sent it to my sister to edit, having spent much of last week trying to get some help from various agencies, was patronised by some female in the CAB, who referred to me as "you people" need to understand...", we people referring to those of us who don't keep on top of incoming mail, she told me I was "an intellegent woman" and could do it myself, I didn't realise you had to prove yourself to be thick to use the CAB :mad: anyway sod her, however I am remembering and noting these and am going to go back to these when I have sorted out this WRAG/Support Group business. I am on the waiting list to see the mental health advocate, but have decided to put my letter together and start the ball rolling, partly because I cannot wake up each day with the fear in the pit of my stomache,

Culder - talk wherever you want, I don't know your backstory but I am interested to hear it if you feel able to tell us what has happened? I do think that maybe it makes searching the thread difficult for those with immediate ATOS issues, but I'm not big on the rules being the rules. If you feel up to talking about it I would be really interested, pm me if you want, I have recently taken on a role with a mental health charity and I am really interested to know what problems people have in accessing health care.

Libertad - I'm really sorry you are being put through these hoops, I don't know where you live, but I still think your MP should know what you are being put through.
 
i suppose their attitude depends on who you get. but the CAb, who know i'm working on a masters degree, had no trouble with the idea of helping us sort our mess out.
 
Thanks for the encouragement, everyone. Libertad - that's shit! Celt - thanks for the support.

I typed my post in a word.doc first so that I could edit it and keep it as short as possible, but it still goes on a bit, sorry. Greebo - VP's situation is worse than mine, by the sound of it, but here goes -


I’ve been struggling with anxiety and depression for several years, and two of the problems relating to that are –

1) Travelling on public transport when I need to arrive at a particular time – this becomes even worse when I’m going somewhere I’ve never been before;
2) Speaking to strangers on the phone, especially about something important.

Yesterday I was supposed to go to hospital for surgery. Not life-or-death stuff – it’s a lump on my jaw which is benign, but they wanted to remove it for preventative reasons. Unfortunately the hospital I had to go to is in a town I’ve never been to before, and I had to be there by 11am. It involves three bus journeys, and when I checked the details online it turned out to be quite complicated. I CANNOT do this on my own, and there is no-one who can go with me. I would end up sitting on a pavement in a strange town, crying.
So last week I tried to find out about getting patient transport. It went like this -

Phone number 1 – the number on the hospital letter. They asked a few questions and decided that I was eligible for the transport on mental health grounds, but they couldn’t organise it because I don’t live in their area. They gave me another number to phone.

Phone number 2 – they couldn’t help, and gave me a different number.

Phone number 3 – they asked the same questions as before, but this time said I was not eligible for the transport. Apparently my mental health problems were not ‘severe’. When I asked what was meant by ‘severe’, I was told ‘dementia’. By this point I was extremely distressed, but all I got was “there’s nothing I can do”.

My Mum decided to ring someone to find out what else I could do. (I’m 55, by the way, I’m not a kid, so this in itself makes me feel useless). She gave me a number she was given, which I called the next day –

Phone number 4 – they asked the same questions, said I was eligible for patient transport, but told me someone else had to deal with it. This time they passed my details on so that I didn’t have to make the call myself.

Phone number 5 – they phoned me, asked the same questions, said I was eligible for the transport, but I would have to phone someone else – phone number 2.

Phone number 2 again – surprise! They couldn’t help, I would have to call phone number 3.

At this point I gave up. I made one more call, to the hospital, to cancel my surgery.

This doesn’t really convey the stress and anxiety that was caused by all these phone calls – you’ll just have to take my word for that. This isn’t about excuses to avoid surgery - I am not afraid of that, I’m not even afraid of the dentist. I had a root canal a while back and it didn’t bother me in the least. This is purely about the anxiety involved in a complicated journey to a place I’ve never been to before, not to mention feeling like a ‘phone football’, despite telling each person that I have anxiety problems when using the phone.

In a way, maybe it is an ATOS-related issue. I know I’ll have to go through another assessment sooner or later, and this is going straight onto my next form as an example of my anxiety problems. Whether that’ll make a blind bit of difference to the so-called ‘medical professional’ – well, I’m not putting any money on it.
 
(((culder))) it's not a competition, IMHO your struggle to get to places is every bit as bad as VP's but in a different way.

Mentioning the cancelled surgery in your next claim (or using it as extra evidence, come the appeal) might just tip things in your favour. FWIW one of the things which VP mentioned last time was that he'd had to miss the wedding of a very close relative because he just wasn't well enough to get there and back in a day.
 
Hi, I’m new here, and have been following this thread for a long time now, much useful advice here, so thanks to all who post. I’ve just had a new ESA50 land on my doormat. I was migrated from IB to ESA in March, and was told my review period would be six months, and to expect to hear from them mid Septmember, so was thinking this must be some mistake to be contacted two months early. But I’ve looked into this on Benefits and Work, and it seems this is standard, cos they aim to get the assessment including medical done in time for when your review is due. So, with a six month ‘award’ you’re subject to the whole process again after four months, with a three month ‘award’ it would only be one month! This is utter harassment, aimed at grinding you down in the hope you will give up and go away.

In March I was put in the Support Group. I really expected to be put in WRAG. My condition is of the mental health variety. I only got six points from the ESA50, but it turns out I got into the SG on exceptional circumstances because being found fit for work would have a detrimental affect on my condition. When I requested the report from my medical there were many inaccuracies, with the opposite of what I had actually said in the medical, or on the form, being recorded. (Gonna request the medical is recorded next time). I’d used all the advice from B&W to fill in the form, and was surprised I only scored points on the descriptor about being in social situations. Nothing for the other descriptors. Gonna have to do it better next time.

This new form has come at a bad time. School holidays just about to start, and I’ve also got a preschooler at home. It’s hard to do this stuff with the kids around. Also, I’m worried about getting supporting evidence, as they were very slow providing letters last time, and I’m going away for a week when term ends. Plus my psychiatrist is making noises about discharging me because the NHS can’t offer the treatment I need (says I have to go private to get the treatment he thinks would be most suitable), and I lost my (useless) CPN recently when I asked if I could see someone different.

This whole process is pernicious. I feel like ringing the DWP and saying are you trying to make me iller with this constant pressure of continual reassement? The migration from IB to ESA lasted from October to March, and I expect this one to last the same. It’s basically only four months in the year from October to October that I won’t have had this hanging over me. I know it’s the same for everyone. It affects me badly, worst I’ve been in recent years, whilst this was going on over the winter. It really is all shite.

Thanks to the people on here who say we have to fight the bastard system. Helps me when I feel like saying ‘ok, you’ve won, I’m out’.

Sorry if I’ve rambled, I haven’t really got a specific question at the moment. And if I can help anyone else going through this I hope I’ll be able to do so.
 
Really sorry to hear that chainsaw.
I mucked up my form, and sent it off, ah feck em.
Who wants to rely on a benefit that is begrudged anyway.
I wish you the best.
 
At this point I gave up. I made one more call, to the hospital, to cancel my surgery.

This doesn’t really convey the stress and anxiety that was caused by all these phone calls – you’ll just have to take my word for that. This is purely about the anxiety involved in a complicated journey to a place I’ve never been to before, not to mention feeling like a ‘phone football’, despite telling each person that I have anxiety problems when using the phone.

Bloody well done on managing all those calls without going postal!! I try to deal with as much as I can online these days so I don't have to use the phone. I ended up swearing at a voice recognition thing the other day trying to get through to my insurance company. Fortunately the swearing got me straight through to a person!!
I can very much empathise with how you feel about the travelling because I get something similar(feel sick, stomach in knots, chest tightening, etc) even when I'm going somewhere I know!! Somewhere I don't know and I'm mega :eek:
About the only time I am early for anything is the train down to London because I don't trust public transport, the roads, everything between me and the train. Google map is probably the best thing on the web to me. If I have to go somewhere new I study it several times for a few days before the journey and I do street view too so I can look for shops or other landmarks so I 'know' where I am going.

I hope your appt can be rearranged with suitable transport put in place :)
 
If Atos contact me tomorrow and arrange a medical this month, I would not be worried, in fact, I would be glad because I would still get paid if I had to appeal, whereas if they didn't contact me till Sept or October, I would not get paid.

A friend is still awaiting contact from Atos after submitting her ESA50 in either March or April, I forget which.

The cynical side of me wonders if Atos are deliberately delaying contacting people post ESA50, until after that date where appeal rules change, given that they get paid for every person they get off benefits, and to wait would mean possibly, more people being put off appealing.
Dunno if Atos still get paid once an appeal is launched.

That's the only gain I can think they would make. Maybe I am just being cynical, but the rule makers must also be cynical to set deliberate traps and loads of poverty-holes to fall down.
 
If Atos contact me tomorrow and arrange a medical this month, I would not be worried, in fact, I would be glad because I would still get paid if I had to appeal, whereas if they didn't contact me till Sept or October, I would not get paid.

A friend is still awaiting contact from Atos after submitting her ESA50 in either March or April, I forget which.

The cynical side of me wonders if Atos are deliberately delaying contacting people post ESA50, until after that date where appeal rules change, given that they get paid for every person they get off benefits, and to wait would mean possibly, more people being put off appealing.
Dunno if Atos still get paid once an appeal is launched.

That's the only gain I can think they would make. Maybe I am just being cynical, but the rule makers must also be cynical to set deliberate traps and loads of poverty-holes to fall down.

you assume intentional malice. the simpler answer is their sheer incompetence.
 
panpete It took them about 2 months to get back to me. I'm in Scotland so there is less people for them to deal with iyswim. Then it was more than another month before my appt for the personal adviser. My appeal went in nearly 2 months after the decision date, purely down to their incompetence.
I would imagine they have a longer backlog down south because as toggle says they are incompetent.
 
Really sorry to hear that chainsaw.
I mucked up my form, and sent it off, ah feck em.
Who wants to rely on a benefit that is begrudged anyway.
I wish you the best.
Thanks panpete (I wonder how you do that thing where you highlight someone's name?) I think no matter how 'expertly' you do your form, there's always going to be a feeling that you haven't done it right.

I too have my suspicions about the date the appeal rules change, that's one plus about getting a new form now, rather than in September when I was expecting it. I tend to err on the pessimisstic/cynical (ok what I really mean is slightly paranoid :hmm:) side when it comes to these things.
 
Thanks panpete (I wonder how you do that thing where you highlight someone's name?) I think no matter how 'expertly' you do your form, there's always going to be a feeling that you haven't done it right.

I too have my suspicions about the date the appeal rules change, that's one plus about getting a new form now, rather than in September when I was expecting it. I tend to err on the pessimisstic/cynical (ok what I really mean is slightly paranoid :hmm:) side when it comes to these things.

you stick in an @ right before their name. if they have the alerts set to being on, they will get a notification.





chainsawjob
 
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