keybored
Well done. You remember cat good.
I think they're one of the best, and they've been doing it for donkeys' years.
Virgin Media - Crap/Not Crap
- Thread starter UnderOpenSky
- Start date
UnderOpenSky
baseline neural therapy
They're pretty good, but not a budget option.
It’s ok - copyright notices fixed everything
Get it Right – Copyright Holders Scrap UK ISP Piracy Letters Scheme
The Voluntary Copyright Alert Program (VCAP), which has so far seen broadband ISPs in the UK send around 1 million "educational" internet piracy warning emails
www.ispreview.co.uk
ruffneck23
front left
BT , SKY ( Now tv ) , Zen, Plus net, EE , the Post office and Talk talk all use the same lines and infrastructure, if any of those services go wrong an engineer who is sub-contacted to another company goes out to your house, if the issue is outside the house Open reach sort it out. I know this as I was doing it for a living up until August.
So look for the best deal with one of them, but you wont get the speeds that virgin do for the price you would be paying and it all depends really on what you need the speed for and whether you are close enough to the cabinet and exchange to get it.
So look for the best deal with one of them, but you wont get the speeds that virgin do for the price you would be paying and it all depends really on what you need the speed for and whether you are close enough to the cabinet and exchange to get it.
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UnderOpenSky
baseline neural therapy
Genuine question as you clearly know more, but I thought they had different kit in the exchanges and data centres, even if they still used the same cabling or have I got the wrong end of the stick?
ruffneck23
front left
Not as far as I have heard, the lines are just leased out, the call centres are separate for each company but the infrastructure is the same.
kalidarkone
Bringing YOU round.....
Yeah I figured as much.
I don't require super speed, just enough to browse on the interwebz and watch the smart TV.
keybored
Well done. You remember cat good.
Any ISP will only provide a given amount of bandwidth on their backhaul, delivered over a VLAN to a given area. If they oversubscribe, lots of customers share that bandwidth and speeds slow. Some providers deal with this by upgrading the speed on the VLAN (at a cost), cheaper ones don't.
keybored
Well done. You remember cat good.
"served its purpose"It’s ok - copyright notices fixed everything
Get it Right – Copyright Holders Scrap UK ISP Piracy Letters Scheme
The Voluntary Copyright Alert Program (VCAP), which has so far seen broadband ISPs in the UK send around 1 million "educational" internet piracy warning emails
It’s in a lot of detail here
::. Kitz - 21CN - WBC / WBMC .::
kitz.co.uk
It’s all shared, back to one of 20 exchanges where traffic moves to your ISPs.
But all of the local stuff is the same
Alex
skyscraper101
0891 50 50 50
May be of interest to some here. They've just launched the HomeHub 5
www.digitaltveurope.com
Virgin Media launches new WiFi Hub - Digital TV Europe
Virgin Media has announced the launch of its new WiFi router. The new Hub 5 is powered by WiFi 6 technology and promises to deliver ‘peak WiFi performance.” The router will work with Virgin Media’s existing DOCSIS 3.1 technology and comes with a 2.5Gbps ethernet port alongside three additional...
UnderOpenSky
baseline neural therapy
May be of interest to some here. They've just launched the HomeHub 5
Virgin Media launches new WiFi Hub - Digital TV Europe
Virgin Media has announced the launch of its new WiFi router. The new Hub 5 is powered by WiFi 6 technology and promises to deliver ‘peak WiFi performance.” The router will work with Virgin Media’s existing DOCSIS 3.1 technology and comes with a 2.5Gbps ethernet port alongside three additional...
Everyone says the old ones were crap, but I never really had any problems and it gave good signal. I have got it modem mode, but that's more because I wanted to play with other things then it actually being rubbish.
UnderOpenSky
baseline neural therapy
kalidarkone
Bringing YOU round.....
I'm staying with Virgin Media because NOW TV have wasted my time with their shit customer service and communication issues 
I got a few years of unintentional free broadband from them once when they forgot to bill me after a free offer expired. So I can't knock them from that POV since their incompetence was definitely in my favour. I can imagine it could equally screw others up when it goes the other way though.
UnderOpenSky
baseline neural therapy
I did rarely well a few months ago, where as the one before they'd hardly budge. Good luck.
Got almost fuck all out of them. They knocked a whole £8 off my package deal. Gave them the 30-days notice. I'll now have to look around for something else.
Currently paying £78/mth for 100Mb broadband, basic as you can get TV and phone line. New customers get better across the whole range of services for £37.50/mth. Basically told them they were taking the piss after I'd been with them over 20 years.
Currently paying £78/mth for 100Mb broadband, basic as you can get TV and phone line. New customers get better across the whole range of services for £37.50/mth. Basically told them they were taking the piss after I'd been with them over 20 years.
bemused
Well-Known Member
I get 100mb, phone and TV for £39 a month from them. I still loathe them once the contract I'm off.
That’s outrageous
UPDATE:
After giving my 30 days notice I received a phone call last night from the "cancellations department."
Remember I was paying £78/mth for the basic TV package, standard def only, 100Mb broadband and phone line?
First person in retentions offered to reduce the bill to £70, told them that was insulting and he put me through to the second line of retentions who he said could make better offers. They offered to reduce it down to £64/month for a new 18 month contract. Told him they were taking the piss out of loyal customers to be charging almost double what a new customer would pay for a much better package.
Anyway, so last night I got a call from this fella and after some back and forth and me confirming I wanted to cancel if they didn't dramatically improve their offers he offered me this:
Upgraded TV package to include all HD channels and BT Sports, double my internet speed to 200Mb, free weekend calls all on a fixed price for 18 months of £51.
I call that a result!
After giving my 30 days notice I received a phone call last night from the "cancellations department."
Remember I was paying £78/mth for the basic TV package, standard def only, 100Mb broadband and phone line?
First person in retentions offered to reduce the bill to £70, told them that was insulting and he put me through to the second line of retentions who he said could make better offers. They offered to reduce it down to £64/month for a new 18 month contract. Told him they were taking the piss out of loyal customers to be charging almost double what a new customer would pay for a much better package.
Anyway, so last night I got a call from this fella and after some back and forth and me confirming I wanted to cancel if they didn't dramatically improve their offers he offered me this:
Upgraded TV package to include all HD channels and BT Sports, double my internet speed to 200Mb, free weekend calls all on a fixed price for 18 months of £51.
I call that a result!
MickiQ
In My Defence I was left Unsupervised
Well at least she was being honest
donkyboy
Crazy Cat/Fox man
The cancellation did not go all smoothly. When I called them to cancel, the guy he tried offering me alternatives which I rejected. I could tell from his voice he was annoyed. Anyway, he didn't action my request as I was supposed to be transferred to another team. I just ended the call. This was in Oct. In November I called to ask when do I cancel my DD. The guy on the phone said do it now. So I cancelled. Then I got a you cancelled the DD email notice in late november. Called them only to be told I never cancelled. 
as I never went through to the right department.
Anyway, after two calls, one of the agents spoke to a manager who said the first guy I spoke to should have contacted the correct department after i called even though the call ended before the transfer was made as I had given my notice. It seems everything is now fine as they collected the hub. Wont be going back to virgin media again as I'm happy with community fibre.
as I never went through to the right department.Anyway, after two calls, one of the agents spoke to a manager who said the first guy I spoke to should have contacted the correct department after i called even though the call ended before the transfer was made as I had given my notice. It seems everything is now fine as they collected the hub. Wont be going back to virgin media again as I'm happy with community fibre.
when i cancelled Virgin I told them i was leaving the country. They asked me for my flight details! they are insane, never using them againThe cancellation did not go all smoothly. When I called them to cancel, the guy he tried offering me alternatives which I rejected. I could tell from his voice he was annoyed. Anyway, he didn't action my request as I was supposed to be transferred to another team. I just ended the call. This was in Oct. In November I called to ask when do I cancel my DD. The guy on the phone said do it now. So I cancelled. Then I got a you cancelled the DD email notice in late november. Called them only to be told I never cancelled.
Anyway, after two calls, one of the agents spoke to a manager who said the first guy I spoke to should have contacted the correct department after i called even though the call ended before the transfer was made as I had given my notice. It seems everything is now fine as they collected the hub. Wont be going back to virgin media again as I'm happy with community fibre.
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