Orang Utan
Psychick Worrier Ov Geyoor
The thing is there’s not enough time to react when people holler at you, so I’d prefer it myself if people didn’t bother
The Cycling Chat Thread
- Thread starter ChrisFilter
- Start date
Cid
Proper break this time
If I'm in an area with walkers and not much passing space, I'll slow right down and lay it on pretty thick - 'hi, just on your right, do you mind if I come past?' sort of thing. It would be nice if we had more of a bell culture here, but we do not. More of a bellend culture.
weepiper
I fix the machines that fight climate change
That's pretty impressive. I've done a couple of hundred milers but not at 15mph
Orang Utan
Psychick Worrier Ov Geyoor
I’m no good at tinkering with bikes, so I booked my bike in for a ‘gold service’ for £150 - just had an email back saying it will cost £280, which I cannot afford.
Anyone got any advice for what to do?
This is what they said:
A Gold Service is recommended annually as a great way to ensure your cycle is in peak condition. this service is good for preventing components seizing in place and gives reassurance that a full complete service of the cycle and all components has been undertaken .
* The bike will be fully stripped down and all component parts will be cleaned, inspected-lubricated, and refit
*All inner cables will be replaced with Stainless steel cables
* Hydraulic brakes re bled if necessary pads removed and inspected
average service time 4 hours
Additional extras ( recommended )
* outer cables available at £10 per metre
Any additional cost will be discussed before work is carried out.
This service is completed at our workshop , your cycle will be collected and returned upon completion . Turnaround time on this service can be discussed upon booking .
Have I misunderstood something or are they trying to rip us off?
Anyone got any advice for what to do?
This is what they said:
Gold Service £150
Includes collection and returnA Gold Service is recommended annually as a great way to ensure your cycle is in peak condition. this service is good for preventing components seizing in place and gives reassurance that a full complete service of the cycle and all components has been undertaken .
* The bike will be fully stripped down and all component parts will be cleaned, inspected-lubricated, and refit
*All inner cables will be replaced with Stainless steel cables
* Hydraulic brakes re bled if necessary pads removed and inspected
- Hubs and Free Hub Body stripped and serviced where applicable
- Bottom Bracket removed and inspected
- Headset stripped and inspected
- Wheels Trued
- Any parts purchased will be fitted free of charge within the allocated service time.
average service time 4 hours
Additional extras ( recommended )
* outer cables available at £10 per metre
Any additional cost will be discussed before work is carried out.
This service is completed at our workshop , your cycle will be collected and returned upon completion . Turnaround time on this service can be discussed upon booking .
Have I misunderstood something or are they trying to rip us off?
Fuzzy
Hearts Cov
my LBS phones me to agree any additional work over the cost of the service first. I take it they haven't said what the cash is supposed to cover.
added to say what's listed in their email wiuld in my view be included in the service rather than extra overs. especially if you're paying 150 quid in the first place.
Orang Utan
Psychick Worrier Ov Geyoor
Aye, that’s how I understood it too. In fact, you might not have noticed that I edited the post to include the rest of the bumf: Any additional cost will be discussed before work is carried out.
They didn’t call me at all!
Artaxerxes
Look out, he's got a gnu!
Orang Utan
Psychick Worrier Ov Geyoor
They didn’t say.
The message they sent:
We have completed your Gold service your total bill is £280 then we applied the 5% discount it is £275 when would you be available for us to return the Cycle for you
Artaxerxes
Look out, he's got a gnu!
Well cheeky then. Phone and shout at em.
sleaterkinney
Well-Known Member
Lots of stuff like new brake pads, cassette/chain, gear indexing are possible for non-mechanical people. Just look at videos on YouTube.
Orang Utan
Psychick Worrier Ov Geyoor
No, not for me
weepiper
I fix the machines that fight climate change
They will presumably have replaced worn drivetrain bits etc which will be the source of the extra cost. But they should have ok'd that with you before starting. Did they not discuss it with you when you dropped the bike off? You should have had a clear estimate before they started and if they came across something after they started which needed replaced (which does happen) they should have called and got the go ahead first.
tommers
Busta Rhymes is an unstoppable movement
280 minus 5% isn't 275. It's 266.
Orang Utan
Psychick Worrier Ov Geyoor
I did tell them the brake pads and cassette and chain needed replacing, but they didn’t tell me it would be extra. They didn’t mention any extra charges
weepiper
I fix the machines that fight climate change
Ah. I'm afraid that's partly your misunderstanding and partly their fault for ambiguous wording and not actually giving you an up front total estimate then. The only parts cost included in their description of the service is the cable inners. It says extra parts will be fitted as necessary without incurring an extra labour charge but it doesn't say that the cost of the actual parts themselves is included.
sleaterkinney
Well-Known Member
C’mon OU. That’s over 100 quid easy.
DownwardDog
Riding a Brompton with a power meter.
nick
Pleomorphic Adenomas R us
Name them to help others?
Yes they should agree the parts required before proceeding, although it is standard to have to pay for the bits outside the cost of the actual service.
Sounds like the (vast majority) of the confusion COULD BE the discussion you had with them over the required replacement of the chain cassette. I guess this conversation occurred as they were dropping a chain tool on to it?
Suspect the 5% discount is likely on the parts only.
Maths still doesn't quite work, unless OU rounded slightly, or unless the £150 service cost is pre VAT (150+ Vat = 180. 280-180 = £100 parts, upon which 5% is £5, so 280-5 = 275
public service announcement. Many LBS's will give a 10% discount if you show them LCC , or similar organisation membership
Yes they should agree the parts required before proceeding, although it is standard to have to pay for the bits outside the cost of the actual service.
Sounds like the (vast majority) of the confusion COULD BE the discussion you had with them over the required replacement of the chain cassette. I guess this conversation occurred as they were dropping a chain tool on to it?
Suspect the 5% discount is likely on the parts only.
Maths still doesn't quite work, unless OU rounded slightly, or unless the £150 service cost is pre VAT (150+ Vat = 180. 280-180 = £100 parts, upon which 5% is £5, so 280-5 = 275
public service announcement. Many LBS's will give a 10% discount if you show them LCC , or similar organisation membership
Orang Utan
Psychick Worrier Ov Geyoor
I don’t know that though. £150 seems enough to cover everything
Orang Utan
Psychick Worrier Ov Geyoor
I offered then £200 as a goodwill gesture. Still haven’t heard back
Fuzzy
Hearts Cov
150 for a service does seem like a lot.
Cid
Proper break this time
If it's the Trek:
SLX 11-42 cassette: £45
GRX 40t front chainring: £50
Mt-201 pads: £15
HG-601 chain: £25
=£135
Though it's taking the piss somewhat. I mean the front chainring probably didn't need doing. And those are obviously just retail prices for genuine Shimano I've pulled off the internet. And of course they should phone up and check before any extra fees at all.
Also wtf is up with chainring prices?
SLX 11-42 cassette: £45
GRX 40t front chainring: £50
Mt-201 pads: £15
HG-601 chain: £25
=£135
Though it's taking the piss somewhat. I mean the front chainring probably didn't need doing. And those are obviously just retail prices for genuine Shimano I've pulled off the internet. And of course they should phone up and check before any extra fees at all.
Also wtf is up with chainring prices?
Artaxerxes
Look out, he's got a gnu!
It’s about right for the full bells and whistles take your bits off and rejig things one.
I think it was 50 or so for my “is this going to fall to bits” service basic one. The time before that I paid about 50 but they did phone to say the gears were ducked it’ll be another 50 to replace them and the chain
